Awesome staff and service, did not encounter any problems during my staff. I love staying here when I am this side of the city
1.0分
家庭亲子
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This hotel is not loved by the owners or staff. The breakfast is subpar at best, the “hot” breakfast items are cold and soggy, and it’s very limited selection otherwise. We stayed in the big king suite and it was extremely run down. The sofa bed needs to be entirely replaced the mattress was beyond worn. The bathroom was run down and the shower had some pretty gross orange scum build up, as well as the door was not working properly. The blankets are more like thin sheets, nothing about the bed smells fresh or clean, and the pillows are very thin. The back door to outside the building doesn’t latch never mind lock so the property isn’t secure and anyone could just walk in and cause problems, it felt quite unsafe. Overall extremely disappointed with this property as we stay at super 8 in many different locations and this was by far the worst one!
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酒店回复: Dear Valued Guest,Thank you for your feedback and for staying with us. Please accept my sincerest apologies for the absolutely unacceptable experience you had during your recent stay in the Big King Suite. As a frequent and loyal Super 8 guest, we are especially disheartened to hear that this location was "by far the worst one" you have encountered. We have clearly failed to meet your expectations We have immediately escalated your feedback, particularly the critical safety and maintenance issues, to the highest levels of our team for urgent action.Thank you for taking the time to provide this detailed feedback. It is essential for us to correct these failings and ensure this property reflects the quality you expect from the Super 8 brand.
1.0分
朋友出游
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This is not about the hotel but the BW Restaurant that is associated with the hotel. This is absolutely the worst restaurant - the service was deplorable, (see pictures below) for the food situation. Onion soup was from a can and had a tinny taste, hot water was brought in a plastic cup with a plastic cup and a straw. A girl with a hoodie walking around in and out of kitchen, clearly no service standards. If I was management at the super 8, I would be embarrassed to have this restaurant associated with my hotel.
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酒店回复: Dear Brenda, Thank you for taking the time to tell us about your experience at the attached restaurant of our hotel. We appreciate the time you took to share your concerns, and please rest assured that while it is not managed by the hotel we still relate all feedbacks to the owners who has since then addressed some of the issues you mentioned . Hotel or restaurant we want to ensure that our customers are happy at the end of it all. We can only hope that this will not prevent you from returning in the future. Thank you once again and have a great day.
4.0分
商务出差
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2025 August
Place was clean and food was good, access to room was failing and the concrete step was sticking up. Big tripping hazard walking onto top deck, room doesn’t have any openable windows and bathroom doesn’t have an exhaust fan, room was unbearable at night had to open the door to change the air in room. No air conditioning in the room either. Room was cleaned every three days so bring your own shampoo and soap supplies are limited.
1.0分
商务出差
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Worst stay I've ever had! Staff were negligent in cleaning and no food for breakfast. Also false advertising! Advertised 3 meals a day but wouldn't honor it! Because their hotel was fully booked they wouldn't honor their advertised free meals and they weren't willing to compromise. I also got charged a late check out ony card when the room was being occupied that evening by my cross shift!
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酒店回复: Dear Brad, Thank you for your feedback on your experience at Super 8 by Wyndham Fox Creek - we appreciate you! It seems that we may have missed the opportunity to over-impress you and I apologize that we did not. Please note that I will share your feedback with our team, so we can improve ourselves. Here at Super 8, we continuously strive to exceed our guest expectations. Thank you again for sharing your experience, we hope to be able to make it right the next time.
1.0分
商务出差
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Smelt and tasted like Lysol when I went in the room
The bed was as hard as the floor
the pillows were thick and hard
The shower had no pressure, was the right temp, then got ice cold, then extremely hot I almost burnt myself
Towels were crusty
Room was outdated
Tv was old as I am
Paid 150 bucks and now I’m staying at a play for 85 and it’s waaaaay better
Place is a dive and should be ashamed to be apart of the Wyndham name,
Will never stay at a super 8 again
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酒店回复: Dear Chris,Thank you for your feedback we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Super 8, we continuously strive to meet our guests' needs and expectations unfortunately we did not live up to yours.Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Fox Creek. We appreciate the time you took to share your concerns.
4.0分
商务出差
Very good stay.
Best value for the dollar in Fox Creek.
King suite room is massive. Great bed, friendly staff.
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酒店回复: Dear Dave, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Fox Creek. It is always a pleasure to receive positive feedback. We appreciate you too!I am particularly pleased that you found your stay with us here at the Super 8 by Wyndham Fox Creek a pleasant one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
4.0分
商务出差
Hotel was easily accessible and provided good accommodations for my short stay.
4.0分
商务出差
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We had a good stay at Super 8 when we are in Fox Creek, the only concern we had is the microwave oven which they did not clean and the smells sting once you open it. Otherwise, staff and breakfast options are commendable.
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酒店回复: Dear Mae,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Fox Creek. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we dropped the ball on some areas of your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
5.0分
家庭亲子
Staff are very nice..i love the online check in and check out..more lights please.the room is dark.
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酒店回复: Dear Marijune,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Fox Creek. It is always a pleasure to receive feedback from our guest regarding their stay. I am particularly pleased that you found your stay a good one and our service to be very good. We will be sure to update the lights as mentioned as we take your feedback as something to work towards improving on. We appreciate you and will continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Awesome staff and service, did not encounter any problems during my staff. I love staying here when I am this side of the city
This hotel is not loved by the owners or staff. The breakfast is subpar at best, the “hot” breakfast items are cold and soggy, and it’s very limited selection otherwise. We stayed in the big king suite and it was extremely run down. The sofa bed needs to be entirely replaced the mattress was beyond worn. The bathroom was run down and the shower had some pretty gross orange scum build up, as well as the door was not working properly. The blankets are more like thin sheets, nothing about the bed smells fresh or clean, and the pillows are very thin. The back door to outside the building doesn’t latch never mind lock so the property isn’t secure and anyone could just walk in and cause problems, it felt quite unsafe. Overall extremely disappointed with this property as we stay at super 8 in many different locations and this was by far the worst one!
This is not about the hotel but the BW Restaurant that is associated with the hotel. This is absolutely the worst restaurant - the service was deplorable, (see pictures below) for the food situation. Onion soup was from a can and had a tinny taste, hot water was brought in a plastic cup with a plastic cup and a straw. A girl with a hoodie walking around in and out of kitchen, clearly no service standards. If I was management at the super 8, I would be embarrassed to have this restaurant associated with my hotel.
2025 August
Place was clean and food was good, access to room was failing and the concrete step was sticking up. Big tripping hazard walking onto top deck, room doesn’t have any openable windows and bathroom doesn’t have an exhaust fan, room was unbearable at night had to open the door to change the air in room. No air conditioning in the room either. Room was cleaned every three days so bring your own shampoo and soap supplies are limited.
Worst stay I've ever had! Staff were negligent in cleaning and no food for breakfast. Also false advertising! Advertised 3 meals a day but wouldn't honor it! Because their hotel was fully booked they wouldn't honor their advertised free meals and they weren't willing to compromise. I also got charged a late check out ony card when the room was being occupied that evening by my cross shift!
Smelt and tasted like Lysol when I went in the room
The bed was as hard as the floor
the pillows were thick and hard
The shower had no pressure, was the right temp, then got ice cold, then extremely hot I almost burnt myself
Towels were crusty
Room was outdated
Tv was old as I am
Paid 150 bucks and now I’m staying at a play for 85 and it’s waaaaay better
Place is a dive and should be ashamed to be apart of the Wyndham name,
Will never stay at a super 8 again
Very good stay.
Best value for the dollar in Fox Creek.
King suite room is massive. Great bed, friendly staff.
Hotel was easily accessible and provided good accommodations for my short stay.
We had a good stay at Super 8 when we are in Fox Creek, the only concern we had is the microwave oven which they did not clean and the smells sting once you open it. Otherwise, staff and breakfast options are commendable.
Staff are very nice..i love the online check in and check out..more lights please.the room is dark.