酒店回复: Merci d'avoir pris le temps de répondre à notre enquête en ligne concernant votre récent séjour dans notre hôtel.Nous espérons vous revoir bientôt !
4.0分
情侣出游
原文
翻译提供方：Google
需要翻新，他们标明禁止吸烟，但香烟味非常明显
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酒店回复: Merci d'avoir pris le temps de répondre à notre enquête en ligne concernant votre récent séjour dans notre hôtel.Au nom de toute notre équipe, je vous présente mes excuses pour ne pas avoir été à la hauteur de vos attentes. Votre satisfaction est notre priorité et nous utiliserons vos commentaires pour apporter des améliorations et garantir une expérience exceptionnelle à nos clients à l'avenir.J'espère que vous envisagerez de séjourner à nouveau parmi nous afin que nous puissions vous offrir une expérience encore meilleure.
2.0分
商务出差
原文
翻译提供方：Google
房间里有令人不安的潮湿气味
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon
3.0分
商务出差
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The room was good.
The morning desk clerk could use some training in how to speak to guests in the breakfast area.
The tone of her voice is very condescending, especially in front of other hotel guests.
It would be a good idea to have an employee fridge in another area, away from the breakfast area for guests. This would resolve the issue of guests helping themselves to the chocolate milk that was with the cream and milk for guests, or utilizing a toaster that was for Gluten Free items by mistake.
I have been on the road for 35 years and spend at least 100 nights a year in hotel rooms.
Because of this experience I probably will not stay at this location again. If I did stay there again and had this interaction I would have no problem in telling her to watch the tone of her voice, especially in front of other guests. She could have approached me discretely and had a conversation.
Sincerely,
Dennis Foss
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
商务出差
Yes, OK condition, staff courteous, but the room was sparsely furnished (e.g. not enough lighting).
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon!
5.0分
情侣出游
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Joanna was the best front desk clerk I have encountered. I have stayed in many hotels around the world with excellent personnel, but Joanna was truly the top. She provided wonderful service and hospitality during our stay. She and my wife became Facebook friends.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We hope to see you again soon!
床很舒服，房间也很干净安静。夫复何求！
一家老旧的酒店。有难闻的气味。
每次入住都很满意，工作人员总是很友善，乐于助人。
房间还可以，但家具有点陈旧。靠近繁忙嘈杂的道路。早餐还算可以接受。
需要翻新，他们标明禁止吸烟，但香烟味非常明显
房间里有令人不安的潮湿气味
好的
The room was good.
The morning desk clerk could use some training in how to speak to guests in the breakfast area.
The tone of her voice is very condescending, especially in front of other hotel guests.
It would be a good idea to have an employee fridge in another area, away from the breakfast area for guests. This would resolve the issue of guests helping themselves to the chocolate milk that was with the cream and milk for guests, or utilizing a toaster that was for Gluten Free items by mistake.
I have been on the road for 35 years and spend at least 100 nights a year in hotel rooms.
Because of this experience I probably will not stay at this location again. If I did stay there again and had this interaction I would have no problem in telling her to watch the tone of her voice, especially in front of other guests. She could have approached me discretely and had a conversation.
Sincerely,
Dennis Foss
Yes, OK condition, staff courteous, but the room was sparsely furnished (e.g. not enough lighting).
Joanna was the best front desk clerk I have encountered. I have stayed in many hotels around the world with excellent personnel, but Joanna was truly the top. She provided wonderful service and hospitality during our stay. She and my wife became Facebook friends.