酒店回复: Dear Shipra, Thank you for your feedback. We are truly sorry for the inconvenience caused by the unavailability of an extra bed, and we understand how this impacted your stay. While we aim to fulfill all guest requests, we regret that we couldn’t meet this expectation on your visit. Your comments highlight areas where we can improve communication and service, and we are taking steps to ensure similar situations are better handled in the future. We hope you will consider giving us another chance to provide the comfort and hospitality we strive for should your travels bring you back to the area.Sincerely,Your Guest Services Team at Fairfield Inn & Suites by Marriott Williamsburg
2.0分
其他
原文
翻译提供方：Google
虚假广告
没有拿到我付钱买的床。双人间没有大床，只有双人床。直到太晚了才告诉我，我不得不为我没有的东西付钱
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酒店回复: Dear Farrie, We apologize that the bed size didn’t meet your expectations and understand how this impacted your stay. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. We hope you will consider giving us another opportunity to better serve you on a future visit. Thank you for sharing your feedback.Sincerely,Your Guest Services Team at Fairfield Inn & Suites by Marriott Williamsburg
5.0分
商务出差
原文
翻译提供方：Google
早餐很丰盛，咖啡很好喝。
5.0分
其他
The room was spotless, the staff was incredible, the breakfast was wonderful! Definitely will be returning!!
4.0分
家庭亲子
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Our room was clean and quiet, including the air conditioning unit (which can be dirty in some lodging). The property is a little bit dated, but everything was extremely clean and in good working order.
5.0分
其他
No, A/C and heating need to replace new temperature control because of avoid getting colds and coughing
5.0分
家庭亲子
Friendly staff, easy check in, very nice and warm indoor pool and great breakfast.
Clean and nice!
4.0分
家庭亲子
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Room was comfortable. A bit dated and beds were small but fine for just the 2 of us. Hotel was friendly and quiet and in convenient location. Breakfast was good. Plenty of food.
5.0分
家庭亲子
My stay was great! The staff was very nice. The hotel was clean. The hotel just needs to be updated
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酒店回复: Thank you for taking the time to share your feedback, it's great when our guests have a great time. We truly appreciate the comments about the staff and look forward to see you in the future.
4.0分
其他
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Rooms were clean but furniture was very worn. All employees were very friendly and helpful. Parking was a problem having to park across the street from the hotel,
酒店很破旧。我们要求加床，他们说会在我们晚上回来之前把床放到我们的房间里。但是我们回来时他们说没有加床了，还说我们可以预订另一个房间，因为他们有空房间。不推荐。
虚假广告
没有拿到我付钱买的床。双人间没有大床，只有双人床。直到太晚了才告诉我，我不得不为我没有的东西付钱
早餐很丰盛，咖啡很好喝。
The room was spotless, the staff was incredible, the breakfast was wonderful! Definitely will be returning!!
Our room was clean and quiet, including the air conditioning unit (which can be dirty in some lodging). The property is a little bit dated, but everything was extremely clean and in good working order.
No, A/C and heating need to replace new temperature control because of avoid getting colds and coughing
Friendly staff, easy check in, very nice and warm indoor pool and great breakfast.
Clean and nice!
Room was comfortable. A bit dated and beds were small but fine for just the 2 of us. Hotel was friendly and quiet and in convenient location. Breakfast was good. Plenty of food.
My stay was great! The staff was very nice. The hotel was clean. The hotel just needs to be updated
Rooms were clean but furniture was very worn. All employees were very friendly and helpful. Parking was a problem having to park across the street from the hotel,