酒店回复: Thank you for taking the time to provide feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered during your visit, and I completely understand your frustration with the parking situation, check-in process, housekeeping schedule, and maintenance concerns.1. Parking and Staff Shortages: We strive to provide an efficient and convenient experience for all of our guests. I deeply regret that the parking situation did not meet your expectations, and that you encountered a delay during check-in. Please know that we are currently reviewing our staffing levels, especially during peak check-in times, to ensure that guests are greeted promptly and efficiently. Additionally, we are exploring options to improve our parking facilities to accommodate all our guests comfortably.2. Housekeeping Schedule: I understand that the housekeeping schedule every three days is inconvenient, and I apologize for this. We are re-evaluating our housekeeping policies to better meet guest needs and ensure that your stay is as comfortable as possible. In the meantime, I regret that your request for extra towels was overlooked. We will make sure that this is addressed with our housekeeping team to prevent similar issues from happening in the future.3. Plunging the Toilet: It’s unacceptable that you were given a plunger to resolve a plumbing issue on your own. This is not the level of service we aim to provide. I sincerely apologize for this experience and the lack of immediate maintenance support. Please rest assured that we are reviewing our procedures for handling maintenance issues to ensure that a staff member is always available to address such concerns promptly, without requiring guests to resolve them independently.We genuinely value your feedback and will use it to improve our services and avoid similar problems in the future. Please do not hesitate to reach out if you would like to discuss this further or if there’s anything else we can do to assist you.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more positive experience.

酒店回复: Thank you for taking the time to share your feedback. I'm sorry to hear that your experience with us didn’t fully meet your expectations.I want to sincerely apologize for the inconvenience caused by the water outage during your stay. We understand how important it is to have reliable amenities, and while unexpected issues can occur, we always work as quickly as possible to resolve them. I’m truly sorry this impacted your visit.Regarding the parking fee, I completely understand your frustration. We strive to be transparent about all charges, and I’d like to share that our 15 daily parking rate is actually the lowest among hotels in the downtown area. It allows us to offer secure and convenient parking while keeping overall rates competitive.I'm also sorry that you found the bed to be uncomfortable. Guest comfort is a top priority for us, and we’re currently reviewing our mattress quality to ensure a better sleep experience for all.On a positive note, I’m glad you appreciated the quiet atmosphere of the hotel—that’s something we take pride in providing.Your feedback is valuable, and we’re grateful you took the time to let us know how we can improve. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects the standards we aim to uphold.

酒店回复: Thank you so much for taking the time to share your experience with us at the Quality Inn and Suites Regina Downtown. We truly appreciate your feedback, as it helps us grow and improve.We sincerely apologize for the fishy smell you encountered in your room. That’s certainly not the standard we strive to maintain, and we are actively investigating the source to ensure it’s resolved promptly. Your comfort is very important to us, and we’re committed to providing a fresh and welcoming environment for all our guests.That said, we’re absolutely delighted to hear that our receptionist made a positive impact on your stay! We take great pride in our team’s friendliness and dedication to guest service, and your kind words will definitely be shared with them.We’re thrilled to know you're looking forward to booking with us again, and we hope to provide you with a flawless experience next time. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out.