In addition to being comfortable, clean and convenient, we thought the staff was very friendly and helpful
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酒店回复: Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed our comfortable and clean accommodations, as well as our convenient location. It’s wonderful to know our friendly and helpful staff made a positive impression — we’ll be sure to share your comments with the team. We look forward to welcoming you back soon!
5.0分
其他
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Extension cord fix
Everything was fine except at the bed only one outlet to plug my apnea machine in my wife’s machine I had to go to service desk and was given an extension cord do the wife’s machine could work it was quiet and comfortable that was the only concern
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酒店回复: Wow—10 out of 10! Thanks so much for sharing. We can’t wait to welcome you back!
5.0分
其他
The food options were healthy and satisfying. Exactly what I eat at home and the bed was even more comfortable than my own.
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酒店回复: Thank you for your 10 out of 10 review! We’re so glad to hear you enjoyed our healthy food options and that your bed was even more comfortable than home—that’s the best compliment we could receive. We look forward to welcoming you back for another restful stay!
5.0分
其他
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We came to Roanoke for the USA Cycling Mountain bike championships . The Fairfield was convenient to the venue(Hollins University). Restaurants were nearby and also there were more a short drive away. The hotel was clean and quiet and offered a variety of breakfast choices each morning.
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酒店回复: Thank you for choosing to stay with us during the USA Cycling Mountain Bike Championships! We're glad to hear our location near Hollins University and local dining options made your visit more convenient. It’s great to know you enjoyed a clean, quiet stay and our breakfast variety each morning. We hope to welcome you back the next time you're in Roanoke!
4.0分
其他
The property was great. I was disappointed that we could not use the pool which was one of the reasons we chose this hotel
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酒店回复: Thank you for the great review! We're so happy to hear that you and your golden retriever felt welcomed during your relocation journey from NJ to TX. It’s wonderful to know our team made a positive impression—and we’re glad your pup enjoyed the welcome gift! Safe travels, and we hope to see you again down the road!
4.0分
其他
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For a handicap room there needs to be a walk in shower. It is extremely difficult and dangerous to step into a tub. Also there should be some kind of automatic entry door into the room for people in wheelchairs, those doors are so heavy they are difficult to open and manuver a wheelchair through at the same time.
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酒店回复: Thank you for sharing your feedback, and we sincerely apologize for the challenges you faced. We completely understand how important accessibility features are for your comfort and safety. A walk-in shower and automatic entry doors are definitely essential for making the experience easier for guests with mobility needs, and we will be reviewing these areas with our team to make necessary improvements.
1.0分
其他
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When I got to my room, it was full of bugs. When I went down to the desk, they said they would give me a new room, but couldn’t guarantee it wouldn’t have bugs. Now granted they were only stink bugs, but I shouldn’t have to sleep in a room with stink bugs.
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酒店回复: Thank you for bringing this to our attention again, and I sincerely apologize for the experience you had. While stink bugs are unfortunately common in some regions during certain times of year, we absolutely understand that no guest should have to share a room with them. We're sorry our response at the front desk did not give you the reassurance you deserved.
5.0分
家庭亲子
I can always expect a wonderful stay!! Will always return when staying in the area.
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酒店回复: Thank you so much for your kind words! We're honored to be your go-to place when you're in the area. It's always a pleasure to welcome you, and we truly appreciate your loyalty. We look forward to your next stay!
3.0分
其他
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after a snow day, all sidewalks were covered with ice and snow, and no signs of any personnel to take care of it this place should not be a 9.2-star rate hotel on *******
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酒店回复: Thank you for sharing feedback regarding your stay. We applied salt on all of the sidewalks at approximately 4:00pm prior to the ice falling, and we have a 3rd party vendor come in to clear the parking lot. I am sorry you were inconvenienced. Please feel free to reach out to us if you would like to discuss this further.
5.0分
其他
Very friendly staff. Great recommendations for local resteraunts.
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酒店回复: Thank you for the kind words! We're so glad our staff could make your stay even better with friendly service and helpful restaurant recommendations. We hope you enjoyed your meals and look forward to welcoming you back soon!
In addition to being comfortable, clean and convenient, we thought the staff was very friendly and helpful
Extension cord fix
Everything was fine except at the bed only one outlet to plug my apnea machine in my wife’s machine I had to go to service desk and was given an extension cord do the wife’s machine could work it was quiet and comfortable that was the only concern
The food options were healthy and satisfying. Exactly what I eat at home and the bed was even more comfortable than my own.
We came to Roanoke for the USA Cycling Mountain bike championships . The Fairfield was convenient to the venue(Hollins University). Restaurants were nearby and also there were more a short drive away. The hotel was clean and quiet and offered a variety of breakfast choices each morning.
The property was great. I was disappointed that we could not use the pool which was one of the reasons we chose this hotel
For a handicap room there needs to be a walk in shower. It is extremely difficult and dangerous to step into a tub. Also there should be some kind of automatic entry door into the room for people in wheelchairs, those doors are so heavy they are difficult to open and manuver a wheelchair through at the same time.
When I got to my room, it was full of bugs. When I went down to the desk, they said they would give me a new room, but couldn’t guarantee it wouldn’t have bugs. Now granted they were only stink bugs, but I shouldn’t have to sleep in a room with stink bugs.
I can always expect a wonderful stay!! Will always return when staying in the area.
after a snow day, all sidewalks were covered with ice and snow, and no signs of any personnel to take care of it this place should not be a 9.2-star rate hotel on *******
Very friendly staff. Great recommendations for local resteraunts.