酒店回复: Susan, we sincerely regret that the accommodation scenario did not meet your expectations particularly in relation to your team's stay. We endeavor to ensure all guests receive the utmost level of service and it's unfortunate to hear that you felt otherwise. We will review your feedback with our team members regarding reservation management and customer service. The concerns you've shared will certainly contribute to our ongoing improvement. We value your business and do hope for another opportunity to better serve you in the future.
酒店回复: Phuong, it's heartwarming to hear how much you enjoyed your stay at Fairfield Inn & Suites Austin South. We're pleased our team members left a positive impression, and that you found the room to your liking. It's also wonderful to hear that our complimentary breakfast, especially the waffles, was thoroughly enjoyed. We eagerly anticipate your return visits whenever you're back in Austin.
5.0分
家庭亲子
原文
翻译提供方：Google
入住很快，地方舒适，可通过主干道轻松抵达。
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酒店回复: David,Gracias por hospedarse con nosotros en el Fairfield Inn & Suites Austin South. Estamos encantados de que haya apreciado el rápido registro y haya encontrado conveniente nuestra ubicación. ¡Esperamos darle la bienvenida pronto!Fairfield Inn & Suites Equipo Sur de Austin
酒店回复: Thank you for taking the time to share this great review, Peter!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our delicious breakfast and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
酒店回复: Thank you for the 4/5 rating, Suzanne!We are excited to see that you had an enjoyable experience at Fairfield Inn & Suites Austin South. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
4.0分
家庭亲子
原文
翻译提供方：Google
他们没有带沙发的房间
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酒店回复: Efraín, gracias por compartir tus comentarios con nosotros. Nuestro equipo se esfuerza por satisfacer las necesidades de cada huésped y agradecemos tus comentarios. Nos alegra que hayas elegido alojarte con nosotros y esperamos recibirte nuevamente en Fairfield Inn & Suites Austin South.
5.0分
其他
原文
翻译提供方：Google
完美的
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酒店回复: Francisco, gracias por hospedarse con nosotros en el Fairfield Inn & Suites Austin South. El equipo está encantado de que haya disfrutado de su visita y espera darle la bienvenida pronto.
酒店回复: Thank you for sharing your thoughts with us, Christopher.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.
酒店回复: Thank you for sharing your feedback, Steven.We appreciate your input. It's great that you loved our clean and well-kept rooms. However, we'll be addressing your concerns about the condition of our bedding abd breakfast with the appropriate members of our team.We look forward to having you back again soon for an even more positive experience.
他们不每天打扫房间
他们不懂西班牙语
我们要了 tuallas，但他们从来没有带过来
早餐很早就在上午 9:00 外卖
周围没什么可看的
这家酒店经常过度推销并“送”客人到其他酒店！我们的团队被分开了，因为我是通过********预订的，所以我被给予“低优先级”并被迫留在其他地方。工作人员很糟糕，没有给我任何折扣或任何东西来弥补这种不便。我的女儿与她的团队分开了！
工作人员非常友好和专业。房间很棒。免费早餐非常好，品种很多。华夫饼太棒了...工作人员非常好，每次我们路过时都会向我们打招呼...每次我们来奥斯汀都会住这家酒店
入住很快，地方舒适，可通过主干道轻松抵达。
早餐很棒，工作人员友善乐于助人，设施状况良好。
我们遇到的唯一问题是房间广告上说可以睡 5 张。双人沙发上有 1 张特大号床和 1 张隐蔽床。我们的特大号床上有 3 个人（妈妈、青少年和 7 岁的孩子），但隐藏床上有 2 个人（爸爸和青少年），虽然技术上可行，但不现实，所以爸爸睡在地板上。不是抱怨，只是要注意，如果你有 5 个成年人住在一起，让每个人都睡在两张床上可能是一个挑战。
非常干净和友好的工作人员。离机场不像我想象的那么近，所以我不得不打Uber。此外，附近根本没有餐馆。唯一的餐厅是万豪酒店的两家酒店。不错的餐厅，步行也不远。
他们没有带沙发的房间
完美的
酒店工作人员非常出色，真的让我们感到受到重视。我们在确定早餐供应时间时遇到了一些困难，这限制了我们利用该便利设施的能力。
干净，位置也很好。
早餐令人失望。
我们假期里睡得最差的两个晚上。床/枕头质量极差，我们这两天醒来都非常累。不会再住在费尔菲尔德酒店了，晚上好好休息太重要了。