Condition of the property & food could be better. Windows don’t lock. Door deadbolt doesn’t lock.
1.0分
其他
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I did not like the fact that I went through several rooms.They all had bed bugs and on each floor at that. The other issue is I wa contacted stay there to let me know. The pool was closed. However, after further reading into this hotel, I had found out this whole thing tells pool has been closed for at least almost a year.
4.0分
其他
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Staffs were friendly and accommodating. But the rooms were old and needed maintenance or renovation.
Our first room, the toilet was broken and didn’t flush and smelled like cigarettes when we requested a “non-smoking” room. So we got switched to a different room.
Second room didn’t smell like smoke but the A/C unit was old and loud, rattling the whole room when turned on. Therefore it kept waking us up in the middle of the night. Also the toilet seat this time was broken, but did flushed.
Overall I appreciate the staffs’ services and friendly attitudes but I probably would not book this place again.
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酒店回复: I hope this message finds you well. I am writing to sincerely apologize for the issues youexperienced during your recent stay at our Residence Inn Lewisville. Yourfeedback is incredibly valuable to us, and we are deeply sorry that we did not meet yourexpectations on this occasion.I understand from your feedback that your stay was marred by several issues, includingroom changes due to a bad smell, and the new room having loud malfunctioning AC as well as maintenance concerns, Please accept my apologies for the inconvenience anddisappointment these shortcomings caused you. Such experiences are not reflective ofthe high standards we strive to maintain.We have already taken steps to address the specific issues you mentioned with ourhousekeeping and maintenance teams to ensure that these problems do not recur. Yourcomments have been shared with our management team as a crucial part of ourongoing efforts to improve our service and facilities.We truly appreciate your candid feedback as it helps us to better understand where weneed to focus our efforts to enhance the guest experience.Once again, please accept our sincerest apologies for the inconvenience caused. Wehope that you will give us another opportunity to serve you better in the future.Warm regards,
2.0分
商务出差
Front desk customer service on arrival could improve by smiling and being more cordial but staff who were cleaning the rooms were excellent and attentive
2.0分
其他
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Unsatisfied residence inn
Hotel outside facilities was dirt with trash on the ground. Inside walkways were unclean with trash along floors, Pool was old and mold on pool lining walls. Hotel smelled muggy and room was okay but when I went to place a can in recycle bin behind closed cabinet it had moldy trash in it. Yuck
2.0分
其他
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Rating does not match the quality of this hotel!
Reserved the rooms for $89 +tax per night, got there and they charged $114 + tax. Plus a $200 incedent fee. Was supposed to have wheele chair accessible since i was having surgery, even requested when reserved (4 months in advance) did not get an accessible room. Pool closed, dirty room, dirty hallway. Last night we were they woke up to someone accessible in the hallway at 4:30am... finally at 6am they called the cops to remove them!
我特意选择了这家酒店的设施和地理位置，但很遗憾，泳池因为没有通过检查而关闭了。早餐还不错，不过有点凉。前台服务非常棒，工作人员很友好，而且乐于助人。客房清洁工作不够细致——我在桌子后面和沙发下面发现了脏内衣，而且浴室里有很强的霉味。走廊也没有吸尘，我们要求打扫房间后，清洁得也不是很好。我猜他们可能和其他地方一样人手不足，但他们真的应该解决霉味问题，这对健康不利。我喜欢这里有设备齐全的厨房，而且我们住在一楼也很方便。
酒店比较老旧了，电梯里面有一股难闻的油腻味道，房间设备齐全，有厨房可以自己做饭，服务人员很少，入住的时候居然没用护照登记，然后直接扣了我几百美金房费，可是我已经预付了房费。后来说已经取消扣款了，但是已经一周了，还没有退回来。
前门没有关上，这让我有点不舒服。
物业有点破旧而且肮脏
Condition of the property & food could be better. Windows don’t lock. Door deadbolt doesn’t lock.
I did not like the fact that I went through several rooms.They all had bed bugs and on each floor at that. The other issue is I wa contacted stay there to let me know. The pool was closed. However, after further reading into this hotel, I had found out this whole thing tells pool has been closed for at least almost a year.
Staffs were friendly and accommodating. But the rooms were old and needed maintenance or renovation.
Our first room, the toilet was broken and didn’t flush and smelled like cigarettes when we requested a “non-smoking” room. So we got switched to a different room.
Second room didn’t smell like smoke but the A/C unit was old and loud, rattling the whole room when turned on. Therefore it kept waking us up in the middle of the night. Also the toilet seat this time was broken, but did flushed.
Overall I appreciate the staffs’ services and friendly attitudes but I probably would not book this place again.
Front desk customer service on arrival could improve by smiling and being more cordial but staff who were cleaning the rooms were excellent and attentive
Unsatisfied residence inn
Hotel outside facilities was dirt with trash on the ground. Inside walkways were unclean with trash along floors, Pool was old and mold on pool lining walls. Hotel smelled muggy and room was okay but when I went to place a can in recycle bin behind closed cabinet it had moldy trash in it. Yuck
Rating does not match the quality of this hotel!
Reserved the rooms for $89 +tax per night, got there and they charged $114 + tax. Plus a $200 incedent fee. Was supposed to have wheele chair accessible since i was having surgery, even requested when reserved (4 months in advance) did not get an accessible room. Pool closed, dirty room, dirty hallway. Last night we were they woke up to someone accessible in the hallway at 4:30am... finally at 6am they called the cops to remove them!