酒店回复: Dear Thomasena,Thank you for valuable feedback. I apologize for any confusion regarding your room assignments. I understand that you were hoping to have both rooms on the same floor.Unfortunately, the specific room types you booked are not available in pairs on the same floor. As a result, we assigned one room to the third floor and the other to the fourth floor.We truly appreciate your understanding and hope this did not cause any inconvenience during your stay. Please let us know if there’s anything else we can assist you with.Best regards,
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay, especially with the phone issue and the cleanliness of the bathroom. This is not the standard we strive to uphold, and we will be addressing both concerns with our team to ensure this doesn’t happen again. Your comments are important to us, and we hope you will consider giving us another opportunity to provide a better experience in the future.
3.0分
其他
原文
翻译提供方：Google
住一晚
过境酒店。
早餐很棒。
3.0分
其他
展开
I did not like that when I checked into the hotel and was given a rome upon entering the room.It had not been serviced so I had to go back down to the concierge and have another room assigned
5.0分
其他
展开
Property was convenient to get to.
Staff was very cordial and helpful.
Didn't provide in room coffee, and no ice buckets. Had to go to ice maker for the bucket.
No restaurant in the hotel.
5.0分
家庭亲子
Nice hotel. Very clean and great staff. Plenty of restaurants and shopping in the area around the hotel.
2.0分
其他
展开
Every year we travel to Sumter to visit family for a few days before making our way to beach. Normally, we stay at Holiday Inn Express; however, we decided to give Tru by Hilton a try. Disappointed to say the least. Front desk was pleasant but proceeded to tell us that our room will not have a microwave, in room coffee pot nor a mini fridge (although when booking through ******* under the impression it would) no biggie only staying for a few days we can manage. According to the front desk they do this so people will come to lobby and mingle. Skip to the room…rooms are small, bed was uncomfortable, water pressure was terrible, floors were filthy, towels smelled funky (can’t even begin to describe). No exhaust fan in bathroom so when you showered, even with door closed it produced so much moisture throughout the room the floor was wet and slick. Garbage over flowing by the elevators leaving an unpleasant smell. I thought with all the positive reviews prior to booking it would be the perfect two day stay but to my surprise it was a BIG disappointment! I do NOT recommend!
一点都不喜欢。这只不过是个晚上睡觉的地方。可惜的是，那晚睡得不舒服。床太糟糕了，我醒来时背痛。床单也该换了，它们太粗糙了，我睡在上面。地板黏糊糊的，油腻腻的。我猜我在其他酒店是被宠坏了，因为他们连瓶装水都不提供，真是令人失望。前台员工很年轻，而且不专业。她居然让人用免提电话偷听谈话。我知道，因为每次有人评论她都会这么说。绝对不会再来了。唯一不错的是免费早餐里的粗玉米粉。
希尔顿应该感到羞愧！
我感到失望和不满！我以为希尔顿的各个方面都堪称一流。我不知道是谁给了4星和5星评价。肯定是员工/点评达人。
优点：位置好，房间大小合适，无障碍设施齐全，员工友善热情，早餐吧台也很漂亮。
缺点：
1. 我第一次预订的时候看了评论。有人评论说床垫上有血迹。我想，没事，已经处理好了……结果！我们收到的床垫还是一样！我当时想吐。我和老公去找前台服务员。他人很好，戴上手套，把所有东西都换了。我当然带了来苏尔消毒液。我们没法换房间，因为酒店的双人床和无障碍设施都订满了。离开的时候，我告诉前台经理和换床垫的那位先生，把床垫扔掉。那床垫不应该在酒店里到处转来转去！真恶心！顺便说一句，我们还是付了全价，更别提那些恶心的东西了！希尔顿应该感到惭愧！
2. 早餐吧很普通。他们有个可爱的煎饼机。令人印象深刻，直到煎饼变硬，尝起来像面团……想象一下冷冻煎饼煎到微微焦脆的样子。我们想吃培根，结果入住期间竟然没有培根！希尔顿，大多数人吃培根，而不是什锦香肠。煎蛋卷里有蔬菜，我吃的是煮鸡蛋。
3. 泳池很小，很私密……考虑到是在室内，水应该稍微加热一下。
4. 商务站不是房间，所以没有隐私。
5. 无线网络不是免费的。仅限会员使用。
我感觉每次通过*******预订，他们总是给我提供最差的房间。
这家酒店的百叶窗坏了。我甚至不得不用衣架把它们撑开，这样白天才能透点光。浴室的墙壁也需要维修，比如墙纸松了，到处都有碎片。
这家酒店给人的感觉不像家一样舒适。几乎要冷了。我再也不会住这个品牌的酒店了。
不过话说回来，也可能是地理位置的问题。
入住时我订了两间房，但实际上我的房间在同一层。我的一间在三楼，另一间在四楼。我以为如果有两个房间，应该在同一层楼。
房间里的电话半夜响了好几次。我打电话给前台，他们说不知道原因，并让我拔掉电话线。大堂的卫生间一点也不干净。
住一晚
过境酒店。
早餐很棒。
I did not like that when I checked into the hotel and was given a rome upon entering the room.It had not been serviced so I had to go back down to the concierge and have another room assigned
Property was convenient to get to.
Staff was very cordial and helpful.
Didn't provide in room coffee, and no ice buckets. Had to go to ice maker for the bucket.
No restaurant in the hotel.
Nice hotel. Very clean and great staff. Plenty of restaurants and shopping in the area around the hotel.
Every year we travel to Sumter to visit family for a few days before making our way to beach. Normally, we stay at Holiday Inn Express; however, we decided to give Tru by Hilton a try. Disappointed to say the least. Front desk was pleasant but proceeded to tell us that our room will not have a microwave, in room coffee pot nor a mini fridge (although when booking through ******* under the impression it would) no biggie only staying for a few days we can manage. According to the front desk they do this so people will come to lobby and mingle. Skip to the room…rooms are small, bed was uncomfortable, water pressure was terrible, floors were filthy, towels smelled funky (can’t even begin to describe). No exhaust fan in bathroom so when you showered, even with door closed it produced so much moisture throughout the room the floor was wet and slick. Garbage over flowing by the elevators leaving an unpleasant smell. I thought with all the positive reviews prior to booking it would be the perfect two day stay but to my surprise it was a BIG disappointment! I do NOT recommend!