酒店回复: Thank you so much for your feedback and for staying with us!We’re really glad to hear you had a great stay and found the home clean and comfortable — that means a lot to us. We truly understand how important amenities like a larger fridge and a microwave can be, especially when traveling with young kids. Your comments are noted and appreciated, and we’ll definitely take them into consideration as we continue to improve our guest experience. Thanks again, and we hope to welcome you back in the future!
酒店回复: Thank you for sharing your honest feedback. We appreciate your comments and will use them to help improve the guest experience. We're glad you enjoyed the location and breakfast, and we hope to better serve you in the future.
酒店回复: Thank you for sharing your feedback. We're sorry to hear about the issues you faced during your stay. We apologize for the delay at check-in and for not being able to provide a microwave in your room. Microwaves are available upon request during check in time and depends on availability.We also apologize for the noise you experienced with slamming doors and understand how that affected your stay.Thank you for bringing this to our attention.
2.0分
其他
原文
翻译提供方:Google
浴室地板发霉,呈粉红色
地毯发臭,从来没洗过,去年我们一直很干净!我不会再住这家酒店了
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and truly regret that we did not meet your expectations, especially after your positive stay last year.Please know that we take cleanliness very seriously. All guest room carpets were professionally shampooed in September, and we will be investigating this issue further to ensure everything is up to standard. We are also addressing the bathroom concern with our housekeeping team to prevent future occurrences.Your feedback is important to us, and we hope you’ll consider giving us another opportunity in the future to provide the stay you deserve.
酒店回复: Thank you for your feedback. We're sorry to hear that your stay didn’t meet your expectations. We understand your concerns and appreciate you sharing them. Your comments will help us make improvements. We're sorry we didn’t provide the experience you were hoping for.
5.0分
商务出差
原文
翻译提供方:Google
非常适合短途商务旅行的酒店。
很棒的酒店!停车方便。街区安全。烧烤和酒吧很棒。床超级舒服。
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酒店回复: Thank you so much for the perfect 10/10 review!We're absolutely thrilled to hear you had such a great experience. Your feedback means the world to us, and it motivates our team to keep delivering the best service possible. We look forward to welcoming you back again soon!
5.0分
商务出差
原文
翻译提供方:Google
房间很干净。工作人员很友好。我喜欢酒店里有餐厅/酒吧。这是一次很棒的体验。
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the clean room, our friendly staff, and the convenience of the on-site restaurant and bar. It’s wonderful to know you had a nice experience—we hope to welcome you back again soon!
酒店回复: Thanks for your feedback! We're glad you liked the rooms. Sorry to hear about the air conditioning and the drapes. We'll look into the A/C issue and make sure the drapes are easier to adjust. We appreciate your comments and will work to improve these things!
5.0分
朋友出游
原文
翻译提供方:Google
位置很棒,附近有很多不错的餐厅和适合孩子们的活动。缺点是房间里没有微波炉。
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酒店回复: Thank you for your feedback! We're so glad to hear you enjoyed the location and all the nearby restaurants and kid-friendly activities. We appreciate you mentioning the lack of a microwave—we understand how convenient that can be, especially for families. We're always looking for ways to improve, and your input helps us do just that. We hope to welcome you back again soon!
还不错比较安静 治安也很好
住宿体验不错,但对于带小孩的家庭来说有点难。
住宿体验很棒,房子很干净。唯一的缺点是冰箱太小,而且没有微波炉。因为我们带着小孩旅行,所以比较难。现在好像每个像样的酒店房间都有这些设施,如果没有,我会很惊讶。
说实话,大多数人都会说一切都很棒。我只想说说实际情况。这家酒店的整体状况有些陈旧。由于设施比较老旧,所以装潢和设施条件都会比较有限。
我的经历是,我深夜抵达,飞机延误了,结果找不到停车位,而且马桶还坏了……早餐不错,但价格很贵。酒店位置不错,位于市中心,交通便利,有高速公路、购物中心等等。总的来说,对于一个住宿的地方来说,这只是一次普通的体验。谈不上特别出色,也谈不上特别糟糕,只是一个普通的住宿地点。以上是我对这家酒店的个人体验和看法。我想说,其他万豪酒店也散发着美丽和卓越的气息,而这家则略逊一筹。
没有微波炉
我下午2点15分尝试入住
我要求入住顶楼的安静房间,但Brittany告诉我三楼还要45分钟才有空房,所以我就离开了,在车里等到下午3点,尽管我感觉不舒服。
下午3点入住,进房间才发现房间没有微波炉,所以我买的热食等了45分钟就凉了,无法加热,因为我当时太虚弱了,没法回到一楼用微波炉。
我花了176英镑订了一间标有微波炉的房间,结果房间里什么也没有。
更糟糕的是,整晚我都听到关门声,直到第二天早上退房。
我真的需要尽快获得全额退款!
浴室地板发霉,呈粉红色
地毯发臭,从来没洗过,去年我们一直很干净!我不会再住这家酒店了
这家酒店很旧。感觉或闻起来都不干净。房间昏暗肮脏。家具很旧,房间很暗,感觉很不舒服。周围环境不太安全。我绝对不会再住那里了,而且以这个价格,我本来可以住得更好。我不推荐
非常适合短途商务旅行的酒店。
很棒的酒店!停车方便。街区安全。烧烤和酒吧很棒。床超级舒服。
房间很干净。工作人员很友好。我喜欢酒店里有餐厅/酒吧。这是一次很棒的体验。
房间很棒,但空调晚上有时会自动关闭,所以睡觉时会很热,很不舒服。另外,我找不到办法拉上第二层窗帘,防止早晨的阳光照进来。
位置很棒,附近有很多不错的餐厅和适合孩子们的活动。缺点是房间里没有微波炉。