Staff at check in were wonderful and helped take care of a special need. The room was great--spacious, clean and quiet. Wonderful hotel!
1.0分
商务出差
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Elevator did not work, room lock did not work, sports bar was terrible 4 regular TV's on a wall dont make it a sports bar. Chef was missing causing long waits and a beer was 10,=. This hotel badly needs a make over.
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酒店回复: Dear Niels,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. In the coming months we will be completely remodeling the restaurants, new door locks and remodeled elevators. I want you to know that we appreciate your comments regarding these areas.Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
3.0分
商务出差
The room smells of bleach, stains on the bathroom sink of blood or something. Rust in the bathroom with no ventilations.
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酒店回复: Dear Cheng N,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with your bathroom condition. I want you to know that we are using this feedback to improve our guest experience in the future. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
1.0分
其他
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We got there and didn’t even check in due to the long wait (over an hour) and also we decided to leave since their elevators were broken and we had a lot of luggage and weren’t willing to leave it in our car (Stockton crime) and too heavy to carry up stairs.
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酒店回复: Dear Roz, We apologize for the elevators being our of service when you arrived. We now have elevator service.We appreciate your feedback and will do our best to insure this does not happen again.We hope to be able to welcome you back should your travels bring you back to our area.Thank you,Alex Munro
3.0分
家庭亲子
My wife has a leg injury & has difficulty walking. The elevators were out of order. That is a big inconvenience to your guests. I will not stay here again..
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酒店回复: Dear Mario,I am very sorry to hear that you didn't enjoy your stay with us. We strive to make every guest encounter a positive and memorable one. We regret that we missed the mark on your most recent stay with us. I understand that you were dissatisfied with the elevators out of order. I want you to know that we and our vendor are doing everything possible to address the issues with the elevators. Thank you again for taking the time to provide us with valuable feedback. Thank you,Hotel Management Team
3.0分
其他
A little run down for the price. Maintenance required on elevator and ice machine. Outdated.
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酒店回复: Dear Donna,Thank you for staying with us here at the Hilton Stockton. We understand the importance of delivering a reliable stay experience and sincerely apologize for an experience that did not meet this expectation. We value your feedback and assure you that our team will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.
3.0分
其他
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I’ve been staying at this property for years, as my daughter lives close. They have done a lot, room upgrades, very nice new carpeting, there is not much to complain about. The hotel is not what it used to be, but nothing is. Here’s my problem. If you’re going to just give me a room (really nothing else interesting) then don’t have and endless flow of Tesla’s with lights, and some noise charging all night, the real issue is price. Why on earth would I pay more than $200, plus tax to stay in this property-when the Hilton Hawaiian Village on the beach in Waikiki? Never have I paid this much, Hilton member, retired, military retired-all within 1 or 2 dollars a night difference. After all these years I gonna move to the La Quinta, same nights were $117.00 night. It’s just a room..
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酒店回复: Dear Michael,Thank you so much for your review and for your continued stays with us. We appreciate your comments regarding the Tesla charging and price of your room. Thank you,Hotel Management Team
5.0分
其他
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This is the best hotel I've stayed at in Stockton (out of 4 hotels). The rooms are modern and look newly renovated. Everything was very clean. The TV was large and looked new. I am very finicky about noise and my room was totally noise-free. There was also a microwave and mini-fridge in the room, which was very handy. There is free coffee in the lobby or you can order a Starbucks espresso drink in the lobby for a small fee. I will definitely stay there again. It is not in downtown, but in north Stockton.
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酒店回复: Dear Bruce,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team
酒店房间大、卫生好，价格也不错。去太平洋大学很快，大致10分钟。
前台员工非常乐于助人。酒店内的体育酒吧还不错，食物就是你期待的那种。酒店位置很好，离你在斯托克顿可能去的所有地方都很近。我会再选择住在这里。
Staff at check in were wonderful and helped take care of a special need. The room was great--spacious, clean and quiet. Wonderful hotel!
Elevator did not work, room lock did not work, sports bar was terrible 4 regular TV's on a wall dont make it a sports bar. Chef was missing causing long waits and a beer was 10,=. This hotel badly needs a make over.
The room smells of bleach, stains on the bathroom sink of blood or something. Rust in the bathroom with no ventilations.
We got there and didn’t even check in due to the long wait (over an hour) and also we decided to leave since their elevators were broken and we had a lot of luggage and weren’t willing to leave it in our car (Stockton crime) and too heavy to carry up stairs.
My wife has a leg injury & has difficulty walking. The elevators were out of order. That is a big inconvenience to your guests. I will not stay here again..
A little run down for the price. Maintenance required on elevator and ice machine. Outdated.
I’ve been staying at this property for years, as my daughter lives close. They have done a lot, room upgrades, very nice new carpeting, there is not much to complain about. The hotel is not what it used to be, but nothing is. Here’s my problem. If you’re going to just give me a room (really nothing else interesting) then don’t have and endless flow of Tesla’s with lights, and some noise charging all night, the real issue is price. Why on earth would I pay more than $200, plus tax to stay in this property-when the Hilton Hawaiian Village on the beach in Waikiki? Never have I paid this much, Hilton member, retired, military retired-all within 1 or 2 dollars a night difference. After all these years I gonna move to the La Quinta, same nights were $117.00 night. It’s just a room..
This is the best hotel I've stayed at in Stockton (out of 4 hotels). The rooms are modern and look newly renovated. Everything was very clean. The TV was large and looked new. I am very finicky about noise and my room was totally noise-free. There was also a microwave and mini-fridge in the room, which was very handy. There is free coffee in the lobby or you can order a Starbucks espresso drink in the lobby for a small fee. I will definitely stay there again. It is not in downtown, but in north Stockton.