You'd think for a Hilton brand, you'd have beds that were slightly less as hard as concrete, or at least pillows that were, you know, actually pillows. There was black mold in the shower, no conditioner in the wall pump attached to the wall, and the elevator was broken when I arrived and they placed me on the sixth floor. 😕
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酒店回复: Thank you for your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced with the bed and pillows, as well as the issues with cleanliness and amenities. Your concerns are important to us, and we will address them with our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future!
2.0分
家庭亲子
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I like the brand, but this location was a consistent disappointment. The breakfast was mediocre, yet cost $15, the parking was $15 even though they had a huge garage.
They are supposed to clean every other day, we were there 3 nights and they forgot our room...the toilet was hard to flush because the internal float was not adjusted and the the building looks great in pictures, but it's far older and worn in person. The carpet in the elevators was worn-out and the whole experience was sub par. I still like the brand, but this location made me rethink my loyalty.
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酒店回复: Thank you for your feedback. We’re sorry to hear about your experience at this location. Your comments regarding the breakfast quality, parking fees, room cleaning, and maintenance issues are important to us. We strive for high standards and will address these concerns with our team to ensure improvements are made. We appreciate your loyalty to the brand and hope you’ll give us another chance in the future.
3.0分
其他
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The staff was extremely helpful and courteous. Rhonda was a stand out. The room, carpets and elevators need a deep clean and felt worn and not cared for. We've used this hotel in other states and the experience was much better. We'll stay somewhere else next time.
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酒店回复: Hi Diane,Thank you for taking the time to share your experience. I’m very glad to hear that our team, especially Rhonda, made a positive impression. I’ll be sure to recognize her for her great service.I’m sorry to hear that the condition of the room and common areas fell short of your expectations. Your comments about cleanliness and upkeep are well taken, and I’ll be working closely with our housekeeping and maintenance teams to ensure these areas receive the attention they need.We truly appreciate your feedback, it helps us raise our standards and deliver the quality experience our guests expect from Hilton Garden Inn. I hope you’ll consider giving us another opportunity in the future to show you those improvements.Warm regards,Sarah AustinGeneral Manager
1.0分
其他
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Check in went well. Front desk was very friendly upon arrival and check out. When we entered our room, it was dusty, the windows were full of fingerprints and what looked like greasy forehead marks all over the window looking out….The mirrors were just as trashed. Shower was interesting filthy dirty black ring around the tub so thick, and mold and scum caked on around the tub and on the ceiling. No one has cleaned that in god knows how long. Also our tv was crap, the tv was pretty much fried cause the picture was dark blue. I was very disappointed considering my family and I choose to stay at Hilton hotel and have never had an experience like this ever. I would never stay at this particular hotel ever again and wouldn’t recommend it either.
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酒店回复: Hi Melissa,Thank you for bringing these concerns to my attention. I’m very sorry for the condition of your room during your stay, that’s absolutely not the standard we expect to deliver. The details you shared about cleanliness and maintenance are being addressed directly with my housekeeping and engineering teams to ensure this doesn’t happen again.I appreciate you taking the time to share such specific feedback, as it allows us to make real improvements. I hope you’ll consider giving us another opportunity in the future to provide the level of quality and care that Hilton guests should expect.Warm regards,Sarah AustinGeneral Manager
1.0分
情侣出游
I never stayed at a hotel that didn't offer free breakfast. 32 dollars for breakfast is ridiculous
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酒店回复: We sure appreciate your business and are so sorry to have fallen below your expectations here. If you decide to ever come back, you can book with breakfast included in your rate for a great, low price. Again, apologies for failing to meet your standard.
5.0分
家庭亲子
Great location & parking - lots of amenities. Very clean & the staff was very kind and helpful.
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酒店回复: Thank you so much for staying with us and for the great compliments!
4.0分
家庭亲子
Clean room / plenty of drawer and shelf space / lighted mirror in bathroom great for makeup
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酒店回复: Hi Maralin,Thank you so much for staying with us and for your kind words! I’m glad to hear you enjoyed your clean room and the layout, that lighted mirror is a favorite of mine too. We hope to welcome you back to the Hilton Garden Inn Denver/Cherry Creek again soon.Warm regards,Sarah AustinGeneral Manager
非常不错的酒店，客户服务也很棒。
我在这里住了一周，感觉住宿非常舒适。床很棒，枕头也有好几种款式。前台工作人员热情友好，服务周到。酒店位置便利，附近有很多餐厅可供选择。我会毫不犹豫地再次入住。
只有一部电梯能用，而且非常难用。
You'd think for a Hilton brand, you'd have beds that were slightly less as hard as concrete, or at least pillows that were, you know, actually pillows. There was black mold in the shower, no conditioner in the wall pump attached to the wall, and the elevator was broken when I arrived and they placed me on the sixth floor. 😕
I like the brand, but this location was a consistent disappointment. The breakfast was mediocre, yet cost $15, the parking was $15 even though they had a huge garage.
They are supposed to clean every other day, we were there 3 nights and they forgot our room...the toilet was hard to flush because the internal float was not adjusted and the the building looks great in pictures, but it's far older and worn in person. The carpet in the elevators was worn-out and the whole experience was sub par. I still like the brand, but this location made me rethink my loyalty.
The staff was extremely helpful and courteous. Rhonda was a stand out. The room, carpets and elevators need a deep clean and felt worn and not cared for. We've used this hotel in other states and the experience was much better. We'll stay somewhere else next time.
Check in went well. Front desk was very friendly upon arrival and check out. When we entered our room, it was dusty, the windows were full of fingerprints and what looked like greasy forehead marks all over the window looking out….The mirrors were just as trashed. Shower was interesting filthy dirty black ring around the tub so thick, and mold and scum caked on around the tub and on the ceiling. No one has cleaned that in god knows how long. Also our tv was crap, the tv was pretty much fried cause the picture was dark blue. I was very disappointed considering my family and I choose to stay at Hilton hotel and have never had an experience like this ever. I would never stay at this particular hotel ever again and wouldn’t recommend it either.
I never stayed at a hotel that didn't offer free breakfast. 32 dollars for breakfast is ridiculous
Great location & parking - lots of amenities. Very clean & the staff was very kind and helpful.
Clean room / plenty of drawer and shelf space / lighted mirror in bathroom great for makeup