酒店回复: Dear Heather,Thank you for sharing your experience. We understand how disappointing it was to arrive and find the pool and hot tub closed, especially with kids in tow. Your feedback highlights the importance of timely communication, and we’ll be sure to address it to improve transparency moving forward. If there is any chance to welcome your family back, we'd be grateful for it.
酒店回复: Dear Michelle,Thank you for staying with us and for sharing your feedback. We're sorry to hear about the concerns you had with our accommodations and food. Our team is always here to assist with any issues during your stay, so please reach out if needed. We truly appreciate your visit, and we hope you'll consider returning in the future for another chance to exceed your expectations.
3.0分
商务出差
原文
翻译提供方：Google
不如以前了
这是我第三次因为同一个会议入住这家酒店。今年肯定有所改变。食物也完全不一样了。
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酒店回复: Dear Brittany,Thank you for staying with us once again. We're disappointed you had concerns this visit, and we apologize for any inconvenience. Our team will work to identify how we can improve to ensure your next stay is better. It was nice having you join us, and we hope to see you again next year!
5.0分
其他
原文
翻译提供方：Google
打扫
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酒店回复: Dear Erika,Thank you so much for your kind words and perfect rating. We’re thrilled to know the high standards of cleanliness we adhere to stood out during your stay, as our housekeeping team takes great pride in maintaining a spotless environment for every guest. We truly appreciate your recognition and hope to welcome you back again soon!
1.0分
其他
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Not worth the money.
Very expensive for what little you get. Suite is nothing more than a double with a couch stuffed in the same room. Air Conditioner did not work. Amenities were under construction and not advertised or informed about upon booking or check in. I would book property again for 30% of price I just paid, otherwise surrounding options are much better.
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酒店回复: Dear Tyler, Thank you for sharing your review with us. We are sorry that your experience did not meet expectations, and we truly value your input as it helps us improve. Your comments will be shared with our team, and we hope for the opportunity to change your perceptions in the future.
5.0分
其他
Loved the atmosphere, people were in sitting areas through out the hotel having great time.
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酒店回复: Dear Anthony,Thank you for your great feedback! We’re glad you enjoyed the welcoming atmosphere and lively energy throughout the hotel. It’s great to hear you had such a positive experience, and we look forward to welcoming you back again soon.
5.0分
家庭亲子
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Hotel was great. Clean and nice. It was really hot outside and the ac wasn’t working great but they sent someone to look at it and it got better (still not super cold but cold enough to bare the heat). Pool was perfect. We booked hotel for the pool and we enjoyed it.
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酒店回复: Dear Dianna,Thank you for your review of Marriott Hotel Fort Collins. We are delighted you enjoyed the cleanliness of your room and our refreshing pool. We apologize for the issues with your air conditioner and are glad our team was able to assist to make your stay more comfortable. We look forward to welcoming you back for another relaxing visit!
2.0分
情侣出游
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Booked a king room with ******* and got a double. When we asked about it, they advised that they will not guarantee rooms booked with anyone but Marriott. So if you book with a service, you may not get what you booked. The staff was not very friendly about it either.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your recent stay. We understand how important it is to receive the room type you reserved, and we’re sorry that we were unable to accommodate your expectations on this occasion.While we do our best to honor all room preferences, reservations made through third-party sites may sometimes limit our ability to guarantee specific room types. We're also sorry to hear about your interaction with our team, as providing welcoming service is a hallmark of our brand. Please be assured that your comments will be shared with our team for immediate follow-up.We hope to have the opportunity to welcome you back in the future.
特别好，还有机场来回shuttle bus
健身房设施完善。房间现代且翻新过。
该酒店的游泳池/热水浴缸将在未来 3 个月内关闭进行维修，但我们在入住前并未通过 *******、万豪网站或电子邮件通知我们。非常令人失望，尤其是带着 2 个孩子旅行时！
房间还行……希望床的选择更多一些……没人想睡沙发床。孩子们整晚都在走廊里跑来跑去。餐厅菜品选择太多，价格过高。脆脆的法式吐司简直油腻腻的……真恶心
不如以前了
这是我第三次因为同一个会议入住这家酒店。今年肯定有所改变。食物也完全不一样了。
打扫
Not worth the money.
Very expensive for what little you get. Suite is nothing more than a double with a couch stuffed in the same room. Air Conditioner did not work. Amenities were under construction and not advertised or informed about upon booking or check in. I would book property again for 30% of price I just paid, otherwise surrounding options are much better.
Loved the atmosphere, people were in sitting areas through out the hotel having great time.
Hotel was great. Clean and nice. It was really hot outside and the ac wasn’t working great but they sent someone to look at it and it got better (still not super cold but cold enough to bare the heat). Pool was perfect. We booked hotel for the pool and we enjoyed it.
Booked a king room with ******* and got a double. When we asked about it, they advised that they will not guarantee rooms booked with anyone but Marriott. So if you book with a service, you may not get what you booked. The staff was not very friendly about it either.