酒店回复: Thank you for providing your feedback and your loyalty to Hilton. I would like to deeply apologize for the inconvenience you experienced. As you are aware, this does not meet our standards and we will use your feedback to prevent further instances as such from occurring. It is my hope that you return and give us another chance to provide the service that you deserve.
酒店回复: Thank you for staying with us and providing your feedback. I will utilize your feedback to improve our guest experience. It is our hope that you will stay with us again the next time your travels bring you to the area.
酒店回复: I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay despite the inconvenience. We hope to see you next time your travels bring you to the area!
酒店回复: Thank you for providing your feedback. I would like to deeply apologize for the condition of your room and the inconvenience you experienced. We will use your feedback to prevent further instances as such from occurring. It is my hope that you return and give us another chance to provide the service that you deserve.
第二天他们帮我们换了房间，并退还了第一晚的房费，这很好。在新房间里，客房服务人员更换了毛巾，并清理了一次垃圾。他们没有整理床铺，第二天也没有再来。前台的 Moe 和经理 Charles 是亮点。
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酒店回复: I want to start by thanking you for choosing to stay with us here at Homewood Suites. I would like to deeply apologize for the inconveniences you experienced during your stay. As you are aware the issues you faced do not meet our standards and will be addressed immediately. It is my hope that you give the Homewood Suites Glastonbury another chance the next time your travels may bring you to the area.
酒店回复: Thank you for providing your feedback. I would like to deeply apologize for the inconvenience you experienced. We will use your feedback to prevent further instances as such from occurring. It is my hope that you return and give us another chance to provide the service that you deserve.
酒店回复: I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
5.0分
其他
原文
翻译提供方：Google
太棒了！
住宿地点很棒！位置不错，住宿条件也很好。早餐不错。以后有机会再来这里住。
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酒店回复: I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
4.0分
家庭亲子
原文
翻译提供方：Google
酒店很漂亮，一切都很干净。
我的房间有一个问题，空调/暖气缺少控制开关和温度的按钮，这有点不方便，但除此之外，住宿体验非常好。
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酒店回复: I want to thank you for staying with us and providing your feedback. As a team, we are happy to hear that you enjoyed your stay and hope to see you next time your travels bring you to the area!
停车场一夜之间就满了，但有多个入口，所以找路从来都不是问题。您也可以在线办理入住手续，以节省时间，无需前往前台。房间看起来和网上的一样，不过有一个插座松了，挂在墙上——部分隐藏在桌子和墙壁之间。除此之外，一切都设备齐全，包括厨房、浴室和床上用品。淋浴喷头和角落有些积垢，但这在中档酒店中相当常见。
抵达后，我去为女儿整理沙发床，却发现房间里没有额外的床上用品。袋子里唯一的物品是一个枕头，上面有一根大头发和一些棉绒。我要求换床上用品，等了半个小时，但我们必须离开去参加一个活动，所以我让前台工作人员把床上用品送来，因为我们等不及了。她告诉我们他们人手不够，这可以理解。我们 8 个多小时后回来，床上用品已经没有了。我不得不下楼去拿，整理床铺。浴室里有两条毛巾，可供 3 个人使用。前一位顾客的语音邮件没有被删除。冰箱门挂在厨房里错误的一侧，所以你不能站在它前面打开它。你必须俯身越过门顶，只能接触到最上面的架子。
酒店不错，房间宽敞，员工友好。我不太满意的地方有：1. 退房时间是 12 点，11:30 有人敲门说“客房服务”，问我们是否要退房，我很困惑，因为我认为我们迟到了。我以前在酒店从来没有遇到过这种情况。2. 免费茶和热水器用完了，我告诉前台的女孩，她去后面给我拿了一杯热水，而不是往水壶里灌水。3. 早餐时，他们提供鸡蛋和火腿，但没有贴牌或提醒客人鸡蛋里有火腿，但每个人都吃火腿。
酒店附近有很多餐饮和购物场所。工作人员非常友好，房间很干净。我遇到的一个问题是，我们套房的起居区暖气不工作。我们入住期间，外面很冷。卧室有暖气，但起居室/厨房区域很冷。
我们不开心的离开
淋浴时，浴缸边上有拖把，非常脏，不仅因为排水管不工作，洗澡时水流不下去，所以不得不在脏水中洗澡，我们的生活区非常冷，打电话给客房服务寻求帮助，等了将近一个小时，没有人来，直到我们找到卧室门后面的恒温器，然后才能把温度调低，然后打电话给前台说没关系，浴室里没有牙膏、牙刷或漱口水可用
总体来说，这家酒店不错，但第一晚厕所坏了，他们直到第二天才给我们换到新房间，因为他们无法配钥匙。我们不得不下楼到大厅去上厕所，即使是在半夜！
第二天他们帮我们换了房间，并退还了第一晚的房费，这很好。在新房间里，客房服务人员更换了毛巾，并清理了一次垃圾。他们没有整理床铺，第二天也没有再来。前台的 Moe 和经理 Charles 是亮点。
那是假期周——一个家庭预订了一个房间——有 30 多位客人！从早上 9 点到晚上 9 点！我们没有吃早餐，因为两个早上他们都出去了！我们无法使用烤架或户外设施，因为外面有一大群人！占用了两个烤架
游泳池
和用餐区！
我们给前台打了两次电话，但什么也没做！
干净、舒适，还会再来的
很棒的地方，虽然比较旧，但仍然舒适干净。我不得不说，到目前为止，希尔顿惠庭酒店每次都是一个不错的选择
太棒了！
住宿地点很棒！位置不错，住宿条件也很好。早餐不错。以后有机会再来这里住。
酒店很漂亮，一切都很干净。
我的房间有一个问题，空调/暖气缺少控制开关和温度的按钮，这有点不方便，但除此之外，住宿体验非常好。