Hotel is absolutely gorgeous, rooms are so comfortable and stylish. Restaurant and bar were very enjoyable, perfect ambiance. Front desk was super friendly and accommodating.
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酒店回复: Dear Amanda, Thank you for your wonderful review of Mystic Marriott Hotel & Spa. We’re delighted you enjoyed the elegant atmosphere, inviting accommodations, and warm hospitality from our team. It’s wonderful to know the dining experience added to your visit. We look forward to welcoming you back for another stay filled with comfort and renewal.Mystic Marriott Hotel & Spa
5.0分
情侣出游
The spa was absolutely amazing. Our therapists were clearly very experienced and the atmosphere is wonderful.
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酒店回复: Dear Marissa, We’re delighted that the spa and our skilled therapists provided such a memorable and relaxing visit. It’s wonderful to hear that the ambiance contributed positively to your time with us. We look forward to welcoming you back to Mystic Marriott Hotel & Spa for another rejuvenating and enjoyable experience.Mystic Marriott Hotel & Spa
4.0分
其他
The staff told me that I could extend my stay another night and the following morning they told me they were sold out. It was a little odd.
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酒店回复: Dear Eric, We regret the confusion you experienced regarding your request to extend your stay. Clear communication is essential, and we apologize for the inconvenience caused by the misunderstanding at the time. Despite our best efforts, unforeseen circumstances can sometimes lead to such situation. Please know that we take this matter seriously, and we will review these concerns to minimize the chances of such issues happening again in the future. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Mystic Marriott Hotel & Spa
5.0分
其他
Always excellent. Clean, nice rooms, attentive staff, nice little treats like cookies, and a great Starbucks in the lobby.
5.0分
家庭亲子
The room was clean and the staff friendly and helpful. The dining was top notch. We really enjoyed the food.
4.0分
其他
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Quick family trip
Quick check in, friendly & helpful staff . The room was comfortable , clean and spacious . We did not visit the dining but the pool area was perfect for our little ones. The water was warm, it was not crowded and there was a nice outdoor seating area to dry off after . The only complaint was concerige. There is only 1 staff available so we waited a very long time to get assistance with bags checking out.
4.0分
家庭亲子
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We arrived early for check in, exhausted from an early morning flight into HPN. While the room wasn’t ready we were able to enjoy the spa on site including pool, relaxation room, stream and sauna with the stay. It was a nice feature that elevated my rating. The hotel itself needs an overhaul. I had to call down for a luggage rack, new iron and ironing board cover. The safe was locked at check in so valuables couldn’t be secured. We of course didn’t discover this until we were ready to leave so I just left the dnd sign on the door and skipped room service that day instead of the hassle of calling the front desk again. The towels are hit or miss, the room was dark, windows need cleaning. It is a 3 star Marriott in a peaceful, convenient location that was suitable for the no fuss stay I was on with family. If you aren’t picky or can overlook lack of usual Marriott details like robes, in room coffee maker toiletries like qtips, cotton balls etc you’ll be fine. Apparently next year the hotel is being remodeled…it’s definitely ready for some TLC.
5.0分
家庭亲子
Excellent hotel! Love having dining options and Starbucks right inside the hotel. Highly recommend.
1.0分
其他
We didn’t stay the rooms were filthy I canceled the room and am now at the Hyatt Hotel in Mystic.
房间 干净整洁
Stay here!
Hotel is absolutely gorgeous, rooms are so comfortable and stylish. Restaurant and bar were very enjoyable, perfect ambiance. Front desk was super friendly and accommodating.
The spa was absolutely amazing. Our therapists were clearly very experienced and the atmosphere is wonderful.
The staff told me that I could extend my stay another night and the following morning they told me they were sold out. It was a little odd.
Always excellent. Clean, nice rooms, attentive staff, nice little treats like cookies, and a great Starbucks in the lobby.
The room was clean and the staff friendly and helpful. The dining was top notch. We really enjoyed the food.
Quick family trip
Quick check in, friendly & helpful staff . The room was comfortable , clean and spacious . We did not visit the dining but the pool area was perfect for our little ones. The water was warm, it was not crowded and there was a nice outdoor seating area to dry off after . The only complaint was concerige. There is only 1 staff available so we waited a very long time to get assistance with bags checking out.
We arrived early for check in, exhausted from an early morning flight into HPN. While the room wasn’t ready we were able to enjoy the spa on site including pool, relaxation room, stream and sauna with the stay. It was a nice feature that elevated my rating. The hotel itself needs an overhaul. I had to call down for a luggage rack, new iron and ironing board cover. The safe was locked at check in so valuables couldn’t be secured. We of course didn’t discover this until we were ready to leave so I just left the dnd sign on the door and skipped room service that day instead of the hassle of calling the front desk again. The towels are hit or miss, the room was dark, windows need cleaning. It is a 3 star Marriott in a peaceful, convenient location that was suitable for the no fuss stay I was on with family. If you aren’t picky or can overlook lack of usual Marriott details like robes, in room coffee maker toiletries like qtips, cotton balls etc you’ll be fine. Apparently next year the hotel is being remodeled…it’s definitely ready for some TLC.
Excellent hotel! Love having dining options and Starbucks right inside the hotel. Highly recommend.
We didn’t stay the rooms were filthy I canceled the room and am now at the Hyatt Hotel in Mystic.