酒店回复: I'm so sorry that your stay was not as satisfying as most guests, I do not remember why it took 2 of us to check you in, I did check you in and I always try to go above and beyond to keep the guest happy, and yes the A/C in the lobby only was down for a few days, that was out of our control, but it is fixed now and very cool, and the A/C worked in the rooms and your comfort is more important than ours
5.0分
商务出差
原文
翻译提供方：Google
舒适友好的员工，配备舒适的预制家具。
预制家具的外观和感觉，希尔顿三星级的风格，但前台工作人员友好高效，尤其是夜班员工，让人感觉很舒适。
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酒店回复: Arthur, we're truly glad the comfort and warmth of our team, especially our night shift crew, stood out during your stay. While our design may lean toward the familiar, we believe the real character of a stay is shaped by the people, and it means a lot to hear our front deskers made that difference. Thank you for sharing such an observant and kind note.Best,The Hilton Garden Inn Team
5.0分
情侣出游
Clean rooms, staff very friendly & amenties I will recommend... & very convenient. I will stay here again
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酒店回复: Dear guest, your words are truly appreciated. It’s lovely to hear you enjoyed the clean rooms, warm service, and convenient amenities at Hilton Garden Inn Norwalk. We’re delighted you’d recommend us—and even more so that you plan to return. We’ll be ready to welcome you back.Best,The Hilton Garden Inn Team
3.0分
其他
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I reserved two queens, but they gave us a king and a foldout as all that was available. The foldout hit the radiator when opened on the way down so wouldn’t fold out all the way. When I told them in the am, they still hadnt addressed it by 3:30 pm, so I moved furniture around myself to allow bed to foldout completely. Ugh.
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酒店回复: Courtney, we appreciate you sharing this. It's frustrating to not receive the room you reserved, and even more so when the alternative isn’t functional. The foldout obstruction and the delay in addressing it aren’t acceptable. You shouldn’t have had to resolve that yourself. This isn’t the experience we aim to provide, and we’ll be following up internally to prevent this kind of oversight in the future.Best,The Hilton Garden Inn Team
3.0分
家庭亲子
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The first room we were given was a nonsmoking but smelled horrible of cigarettes. The front desk gave us a new room right away.
At breakfast the area was barely clean. Splattered ketchup everywhere like it recently exploded. Attendant never gave us cutlery so we found our own plasticware
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酒店回复: Thank you for sharing this, Ashley. We're genuinely sorry the initial room wasn’t up to standard—smoke odors have no place in our nonsmoking spaces, and we regret that this disrupted your arrival. We're glad the front desk acted promptly, though the breakfast experience should have been handled with far more care. Cleanliness and attentiveness during service matter, and it’s disappointing to hear we missed the mark that morning. We'll be reviewing this with our team to ensure a better experience moving forwardBest,The Hilton Garden Inn Team
3.0分
其他
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The room was fine - the door didn't properly lock though. We had one incident though - our rental car was vandalized in the parking lot. Very upsetting as we incurred additional expense on our vacation.
The evening staff during our stay, 10/27-10/31 was excellent.
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酒店回复: Hello Aurea, we’re grateful you took time to share this and very sorry for the distressing incident involving your vehicle. While our team on duty during your stay will be glad to hear your kind words, the concern about the door lock and the unfortunate vandalism in the lot are both deeply troubling. Guest safety and peace of mind are priorities, and we will be escalating both matters internally. Please know your feedback is being taken seriously.Best,The Hilton Garden Inn Team
5.0分
家庭亲子
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Staff very outgoing and friendly, room was clean, comfortable bed, but I also heard the loud slam multiple times that other people mentioned. Sounds like a door slamming but does actually shake the room a bit. I had ear plugs and was able to sleep but that would bother most people.
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酒店回复: Anastasia, we’re grateful you shared this so thoughtfully. It’s reassuring to hear our team and cleanliness stood out, though we understand how unsettling that door noise must have been. Thank you for handling it with such patience — your note gives us a chance to make small details better for the next guest.Best,The Hilton Garden Inn Team
4.0分
其他
Very nice staff. However breakfast service lacking (understaffed) and a ripoff so went elsewhere.
3.0分
情侣出游
The room was basically clean Ripped curtain, drain in sink broken staff very nice
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酒店回复: Thank you for sharing this, Mark. We're pleased to hear the room met your expectations for cleanliness and that our team left a positive impression. That said, a ripped curtain and broken sink drain aren't the kind of details we ever want overlooked. We’re addressing these maintenance issues internally. We hope to welcome you back to Hilton Garden Inn Norwalk under better conditions next time.Best,The Hilton Garden Inn Team
太棒了:))))))))))
入住手续办理得比较慢，因为需要两位工作人员来回推我才能完成。今天气温高达37摄氏度，公共区域的空调显然出了问题。房间还算可以，但浴室设施老旧，表面剥落、失去光泽。淋浴间的地板存在安全隐患。
舒适友好的员工，配备舒适的预制家具。
预制家具的外观和感觉，希尔顿三星级的风格，但前台工作人员友好高效，尤其是夜班员工，让人感觉很舒适。
Clean rooms, staff very friendly & amenties I will recommend... & very convenient. I will stay here again
I reserved two queens, but they gave us a king and a foldout as all that was available. The foldout hit the radiator when opened on the way down so wouldn’t fold out all the way. When I told them in the am, they still hadnt addressed it by 3:30 pm, so I moved furniture around myself to allow bed to foldout completely. Ugh.
The first room we were given was a nonsmoking but smelled horrible of cigarettes. The front desk gave us a new room right away.
At breakfast the area was barely clean. Splattered ketchup everywhere like it recently exploded. Attendant never gave us cutlery so we found our own plasticware
The room was fine - the door didn't properly lock though. We had one incident though - our rental car was vandalized in the parking lot. Very upsetting as we incurred additional expense on our vacation.
The evening staff during our stay, 10/27-10/31 was excellent.
Staff very outgoing and friendly, room was clean, comfortable bed, but I also heard the loud slam multiple times that other people mentioned. Sounds like a door slamming but does actually shake the room a bit. I had ear plugs and was able to sleep but that would bother most people.
Very nice staff. However breakfast service lacking (understaffed) and a ripoff so went elsewhere.
The room was basically clean Ripped curtain, drain in sink broken staff very nice