酒店回复: I'm so sorry that your stay was not as satisfying as most guests, I do not remember why it took 2 of us to check you in, I did check you in and I always try to go above and beyond to keep the guest happy, and yes the A/C in the lobby only was down for a few days, that was out of our control, but it is fixed now and very cool, and the A/C worked in the rooms and your comfort is more important than ours
酒店回复: Hi Lisa,Thank you for taking the time to share your thoughts. We're glad to hear you found your room clean and comfortable and that both the front desk and housekeeper were helpful and courteous. However, we’re truly sorry to hear about the experience you had with our bartender, front desk, and overall service during your stay. That’s certainly not the impression we aim to leave with our guests.We genuinely appreciate your feedback, as it helps us identify areas for improvement. We want every guest to feel welcomed, and we’ll be sure to address this internally with our team. We hope you’ll consider giving us another chance in the future.Best,The Hilton Garden Inn Team
5.0分
商务出差
原文
翻译提供方：Google
舒适友好的员工，配备舒适的预制家具。
预制家具的外观和感觉，希尔顿三星级的风格，但前台工作人员友好高效，尤其是夜班员工，让人感觉很舒适。
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酒店回复: Arthur, we're truly glad the comfort and warmth of our team, especially our night shift crew, stood out during your stay. While our design may lean toward the familiar, we believe the real character of a stay is shaped by the people, and it means a lot to hear our front deskers made that difference. Thank you for sharing such an observant and kind note.Best,The Hilton Garden Inn Team
4.0分
商务出差
原文
翻译提供方：Google
非常好
4.0分
其他
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Getaway
We had a weekend getaway for the Mihali concert at the Levitt Pavillion. Very lovely front desk employees, room was like any other Hilton. Didnt use any of their services but they had nice outdoor seating area. Very accommodating for a late check out. The major problem came from house keeping. 5 times between 8:30am and noon, they not only knocked on the door, but they proceeded to try and enter. The 4th knock I opened the door speaking with them. That did not deter them for a 5th knock. I use Hilton for my business travels, with this leaving an unpleasant experience. We will be booking a nearby hotel in the future when we return to Norwalk.
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酒店回复: Hi Nicole, thank you for sharing about your weekend getaway. We’re pleased our front desk team made a positive impression and that you enjoyed the outdoor seating and late check-out flexibility. However, we’re truly sorry for the repeated housekeeping interruptions you experienced. That’s not the level of consideration we expect from our team, and we’ll ensure this is addressed internally. We appreciate your loyalty to Hilton and hope to restore your confidence on a future visit to Norwalk.Best,The Hilton Garden Inn Team
5.0分
其他
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Best part of my stay was Chris, Lamar n Taylor. They are genuinely welcoming and extremely customer friendly! High kudos to them.
AS far as room.... needs updates. Suggestion: get rid of poorly hung curtains n go with solar blinds.
Install UBS ports.
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酒店回复: Hello Sheila, your kind words about Chris, Lamar, and Taylor mean the world — they’ll be delighted to know their genuine hospitality stood out during your visit. It’s exactly the type of welcome we want every guest to feel at Hilton Garden Inn Norwalk. We also appreciate your suggestions regarding room updates and features like USB ports and blinds. Feedback like yours helps guide us as we continually look for ways to refresh our spaces while keeping comfort in mind. Thank you for taking the time to share both praise and ideas — it makes a real difference.Best,The Hilton Garden Inn Team
2.0分
商务出差
Room had 2 moths flying around. Bed was comfy but carpet was old/appeared spoiled. I’ve machine had no ice. Bar had no wine.
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酒店回复: Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best,The Hilton Garden Inn Team
4.0分
其他
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Everything was great, large room, comfy bed, and giant bathroom, but I have just one request: the breakfast could use a boost. Coffee was plentiful but weak and not hot, hot oatmeal was tasty but containers of extras (honey, raisins, nuts) were empty both days. Staff was friendly, everything was clean and I would come back!
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酒店回复: Hi Stephanie, thank you for sharing such thoughtful feedback. It’s wonderful to hear that you enjoyed the spacious room, the comfortable bed, and the extra-large bathroom — those details make a stay feel especially relaxing. We’re also glad the friendliness of our team stood out to you.Your note about breakfast is genuinely helpful. Coffee that’s hot and hearty and a fully stocked oatmeal station are small touches, but they can make mornings brighter, and we’ll be sure to review this with our team so it’s better for future visits.It means a lot that, even with this request, you’d happily return. Guests like you remind us of the many reasons travelers enjoy Hilton Garden Inn Norwalk, and we look forward to welcoming you back.Best,The Hilton Garden Inn Team
太棒了:))))))))))
房间很干净，但有点小。床很舒服。不过话又说回来，房卡用不了，我不得不又回到前台重新办卡。房间里连一个杯子都没有，咖啡机旁没有，浴室里也没有。我打电话让他们送几个杯子过来。送杯子的那位女士把杯子递给我时，几乎都没看我一眼，脸上还带着一副嫌麻烦的表情。
总的来说，这是一次还算可以的住宿体验。我只住了一晚，对我来说够用了。只是对于希尔顿旗下的酒店来说，它有点低于我的预期。
入住手续办理得比较慢，因为需要两位工作人员来回推我才能完成。今天气温高达37摄氏度，公共区域的空调显然出了问题。房间还算可以，但浴室设施老旧，表面剥落、失去光泽。淋浴间的地板存在安全隐患。
房间干净舒适。前台办理入住的工作人员和客房清洁人员都很乐于助人，彬彬有礼。然而，酒保看到我们站在吧台，转过身去继续和其他顾客聊天。情况非常糟糕，她正在和那位顾客交谈，并指着我们说他们需要帮助。之后她就不屑一顾，尽量不帮忙。然后我们想吃糖果，却没能引起前台工作人员的注意。前台的态度同样恶劣。退房时，我们被告知无法获得收据副本。经过一番劝说，前台工作人员终于帮我们拿到了。总的来说，这家酒店给人的印象并不热情，考虑到每晚400美元的高昂价格，我不推荐入住。
舒适友好的员工，配备舒适的预制家具。
预制家具的外观和感觉，希尔顿三星级的风格，但前台工作人员友好高效，尤其是夜班员工，让人感觉很舒适。
非常好
Getaway
We had a weekend getaway for the Mihali concert at the Levitt Pavillion. Very lovely front desk employees, room was like any other Hilton. Didnt use any of their services but they had nice outdoor seating area. Very accommodating for a late check out. The major problem came from house keeping. 5 times between 8:30am and noon, they not only knocked on the door, but they proceeded to try and enter. The 4th knock I opened the door speaking with them. That did not deter them for a 5th knock. I use Hilton for my business travels, with this leaving an unpleasant experience. We will be booking a nearby hotel in the future when we return to Norwalk.
Best part of my stay was Chris, Lamar n Taylor. They are genuinely welcoming and extremely customer friendly! High kudos to them.
AS far as room.... needs updates. Suggestion: get rid of poorly hung curtains n go with solar blinds.
Install UBS ports.
Room had 2 moths flying around. Bed was comfy but carpet was old/appeared spoiled. I’ve machine had no ice. Bar had no wine.
Everything was great, large room, comfy bed, and giant bathroom, but I have just one request: the breakfast could use a boost. Coffee was plentiful but weak and not hot, hot oatmeal was tasty but containers of extras (honey, raisins, nuts) were empty both days. Staff was friendly, everything was clean and I would come back!