酒店回复: Your feedback is very important to us, and I am saddened to hear about the issues you experienced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Candlewood Suites San Antonio NW, we continuously strive to meet your needs and expectations.
5.0分
商务出差
原文
翻译提供方：Google
核桃
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酒店回复: I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
3.0分
情侣出游
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The hotel was being remodelled and had pallets of equipment in the entrance, fitness center, and other places.
Aside from this, the hotel was very nice, quiet and friendly.
The bed was a little too firm for my liking.
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酒店回复: Good morning. I would like to personally thank you for taking time out of your busy day to give a review to our hotel. Your feedback, good and bad is greatly valued and extremely important to us here at Candlewood Suites San Antonio NW near SeaWorld. In regards to the problems that you encountered, I hope that you will accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to the hotel management team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!
2.0分
商务出差
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I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.
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酒店回复: We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
3.0分
商务出差
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The room was clean however the comforter and the cover were dirty and had studying in them. The next morning I was great m greeted by a roach in the kitchen. Not happy.
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酒店回复: Good morning. I would like to personally thank you for taking time out of your busy day to give a review to our hotel. Your feedback, good and bad is greatly valued and extremely important to us here at Candlewood Suites San Antonio NW near Seaworld. In regards to the problems that you encountered, I hope that you will accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to the hotel management team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!
5.0分
其他
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Convenient for us
The room was fine, it was nice to have the small kitchen. They are planning renovations, so it is a bit worn but was completely functional and clean. We would stay again.
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酒店回复: I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
4.0分
其他
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Nice
Rooms very clean, good amenities, bed and pillows very comfortable, front desk gentleman very amicable, hallways looks dirty but because of the old carpets…
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酒店回复: I would like to take the time to thank you very much for your review of your recent stay with us! It is because of guests like you who take the time to tell us how we are doing so that we can continually look to improve our hotel, service, and the products we offer our guests. We can also continue to make sure all patrons receive the kind of service that makes you feel as though we truly are your home away from home.
2.0分
其他
They could not get the Wi-Fi to work in our room had to have service on the bathroom shower and door lock
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酒店回复: Good afternoon! I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day!
3.0分
其他
Pepe le pew slept here?
Room had terrible smell
I reported this on two reception texts and no one came to address the matter.
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酒店回复: We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
1.0分
其他
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They over booked and even though I reserved the room 2 weeks in advance when we arrived to check in we was sent to another hotel way out of the area that we needed to be in.
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酒店回复: Thank you for taking the time to tell us about your experience at Candlewood Suites San Antonio NW. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
我需要一个热水淋浴。我不得不换了三次房间，才换到一台能用的电视，然后醒来就能听到热水。不过，这没什么好说的，因为我三天后就要退房了。我之前住过几次，从来没有遇到过问题。
核桃
The hotel was being remodelled and had pallets of equipment in the entrance, fitness center, and other places.
Aside from this, the hotel was very nice, quiet and friendly.
The bed was a little too firm for my liking.
I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.
The room was clean however the comforter and the cover were dirty and had studying in them. The next morning I was great m greeted by a roach in the kitchen. Not happy.
Convenient for us
The room was fine, it was nice to have the small kitchen. They are planning renovations, so it is a bit worn but was completely functional and clean. We would stay again.
Nice
Rooms very clean, good amenities, bed and pillows very comfortable, front desk gentleman very amicable, hallways looks dirty but because of the old carpets…
They could not get the Wi-Fi to work in our room had to have service on the bathroom shower and door lock
Pepe le pew slept here?
Room had terrible smell
I reported this on two reception texts and no one came to address the matter.
They over booked and even though I reserved the room 2 weeks in advance when we arrived to check in we was sent to another hotel way out of the area that we needed to be in.