酒店回复: Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey. Marriott has switched to a large body wash mounted on the shower wall that reads body wash along with the shampoo and conditioner to reduce our carbon footprint and waste. The small bar of soap kept in the vanity is and reads as face wash only. I sincerely apologize for not communicating these changes effectively and will work to improve on this for future guests.
2.0分
其他
原文
翻译提供方：Google
设备状况不佳已有 4 天，制冰机和房间冰箱里的制冰机都没有冰。😡😡😡😡
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酒店回复: Thank you for staying at the Residence Inn Austin Round Rock and we hope you choose to create more memories with us whenever your travels bring you back to Round Rock.
1.0分
商务出差
原文
翻译提供方：Google
我们没有得到我们在线预订的房间。我们要求一间套房，两间房，每间有两张双人床。没有！
也不是第一次了
1.0分
其他
原文
翻译提供方：Google
不要这样做！
这家酒店位于一个糟糕的地段，非常老旧过时。房间气味难闻，地毯又脏又旧。
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酒店回复: Thank you for choosing to stay at the Residence Inn Austin Round Rock and providing your honest feedback on the Guest Satisfaction Survey.
3.0分
其他
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It’s convenient but not a Marriott I would say. Old appliances, cabinets. The cabinets are stuck and won’t open, the refrigerator is so loud and made weird noises thru out, I always felt someone is knocking but it was refrigerator. It also stated leaking water all over.
The housekeeping is 3 days once and they give only 2 towels and a tiny had soup. Had to ask soup and towel often. The coffee was horrible. Probably the worst in a Marriott.
Overall decent stay but didn’t feel like a Marriott.
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酒店回复: Nakul, thank you for taking the time to share your experience. We're sorry your visit didn't feel up to expectations, especially regarding the condition of the appliances and amenities. Your comments have been shared with our team for review so we can continue to improve. We appreciate your honest feedback and hope you'll consider giving us another try in the future.
5.0分
其他
Clean room and friendly staff, but next door to an abandoned restaurant that was really rundown.
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酒店回复: Ricky, it’s wonderful to hear you had a great stay at Residence Inn Austin Round Rock and appreciated the clean accommodations and welcoming team members. Thank you for sharing your feedback, and we look forward to seeing you again soon.
地理位置绝佳。房间干净整洁。还有一个篮球场，对我来说太棒了。前台接待员 Latisha 人非常好，乐于助人。绝对值得推荐。
住的浑身发痒，空气也不流通，环境有种苍老的感觉。电梯里灯光忽明忽暗。早餐果汁就是水，香蕉有种快腐烂的视觉效果。
房间挺大的，还有壁炉，但我们没弄明白怎么用。装修风格有点老旧，不过也还好，算不上惊艳但也不差。晚上停车场很黑，感觉有点不太安全，但整体来说还行。
这里安静又舒适。他们甚至还提供米饭和泡菜作为早餐。而且正对面就是家得宝和沃尔玛。
不得不大声说话，一遍又一遍地说“你好！”才能找到前台的任何人，因此入住和退房花了太长时间。
房间和酒店本身都很暗，房间里有股奇怪的味道。入口门上只有一个额外的门闩，而且它有一个相邻房间的门，我无法从我这边锁上。
设施很简陋：一小块肥皂，洗发水/护发素挂在墙上。
电视很难使用（延迟时间长，没有菜单，基本的有线频道，无法通过手机播放或投射）。
早餐包括稀薄的、水汪汪的鸡蛋、软软的培根和味道奇怪的炸薯条。
总而言之，在过去的 6 个月里，我住过便宜的酒店，它们比这家好一百倍。我期望这家酒店至少能提供同等的质量/服务，因为他们收费更高
设备状况不佳已有 4 天，制冰机和房间冰箱里的制冰机都没有冰。😡😡😡😡
我们没有得到我们在线预订的房间。我们要求一间套房，两间房，每间有两张双人床。没有！
也不是第一次了
不要这样做！
这家酒店位于一个糟糕的地段，非常老旧过时。房间气味难闻，地毯又脏又旧。
It’s convenient but not a Marriott I would say. Old appliances, cabinets. The cabinets are stuck and won’t open, the refrigerator is so loud and made weird noises thru out, I always felt someone is knocking but it was refrigerator. It also stated leaking water all over.
The housekeeping is 3 days once and they give only 2 towels and a tiny had soup. Had to ask soup and towel often. The coffee was horrible. Probably the worst in a Marriott.
Overall decent stay but didn’t feel like a Marriott.
Clean room and friendly staff, but next door to an abandoned restaurant that was really rundown.