Checking into the hotel was pretty easy. I was able to pay cash for the hotel and a cash deposit which I did receive back the next day when checking out. I was very dissatisfied when I found out that I was put on the third floor with no operating elevator. I had to walk up and down the stairs every time I wanted to leave and had to carry all my bags upstairs and back down. Very inconvenient. The toilet had stains on it. The mirror had writing on it. The cover to the Kleenex box was very rusted and falling apart. The TV did not work properly. The only thing I could watch was Tubi. The towels that I received in my room were very small. I had little to no soap in the bottle that are complementary at the hotel. Luckily I brought some. Overall, I give this hotel a 3.
1.0分
其他
展开
Has unprofessional staff Ms.Vinni deny you’re money back because YALL HAVE BED BUGS!! Going to corporate and health department.. also unprofessional general manager.
展开
酒店回复: Thank you for your feedback. We take all concerns seriously and strive to maintain a safe and welcoming environment for every guest.We would like to clarify that the individual in question did not stay in any of our hotel rooms. Furthermore, following the claim, the City of Baytown conducted a thorough inspection of our property. We are pleased to report that no evidence of bed bugs was found during their official assessment.Our team, including Ms. Vinni and our general manager, is committed to professionalism and guest satisfaction. We understand that misunderstandings can occur, and we encourage anyone with concerns to reach out directly so we can address them constructively.Thank you again for bringing this to our attention.
1.0分
其他
展开
When I booked this property I had Lafayette LA on the screen but somehow booked here, attempted to get a refund and was denied. Disappointed because my whole trip I was choosing Hampton in , but will likely change my mind after this experience
5.0分
其他
Friendly check in, felt nice and cool in the hotel! Love that! I’m from Texas where it’s HOT!
4.0分
商务出差
Unfortunately, the room smelled of cigarette smoke & someone had disassembled the smoke detector.
5.0分
商务出差
Unfortunately, my room smelled of cigarette smoke, & the smoke detector was found disassembled.
4.0分
家庭亲子
Would of been nicer if had microwave in rooms versys coming all the way down to front
4.0分
家庭亲子
We were a but hesitant because of the previous reviews about the car nap incidents. But the place is clean, quiet and accessible with most of your needs.
2.0分
其他
展开
Checked into room that hadn't been cleaned, towels on the floor, bed wasn't made . Thrash hadnt been empty. Call the front desk and they switch me to another room.
酒店总体来说还是不错的。但我们的房间没有热水，失败了。突然，它会变得不冷不热，然后变冷，等等。我们报告了这个问题，但他们没有人来修复它，并说他们没有另一间可用的房间。我们的房间没有打扫。
Checking into the hotel was pretty easy. I was able to pay cash for the hotel and a cash deposit which I did receive back the next day when checking out. I was very dissatisfied when I found out that I was put on the third floor with no operating elevator. I had to walk up and down the stairs every time I wanted to leave and had to carry all my bags upstairs and back down. Very inconvenient. The toilet had stains on it. The mirror had writing on it. The cover to the Kleenex box was very rusted and falling apart. The TV did not work properly. The only thing I could watch was Tubi. The towels that I received in my room were very small. I had little to no soap in the bottle that are complementary at the hotel. Luckily I brought some. Overall, I give this hotel a 3.
Has unprofessional staff Ms.Vinni deny you’re money back because YALL HAVE BED BUGS!! Going to corporate and health department.. also unprofessional general manager.
When I booked this property I had Lafayette LA on the screen but somehow booked here, attempted to get a refund and was denied. Disappointed because my whole trip I was choosing Hampton in , but will likely change my mind after this experience
Friendly check in, felt nice and cool in the hotel! Love that! I’m from Texas where it’s HOT!
Unfortunately, the room smelled of cigarette smoke & someone had disassembled the smoke detector.
Unfortunately, my room smelled of cigarette smoke, & the smoke detector was found disassembled.
Would of been nicer if had microwave in rooms versys coming all the way down to front
We were a but hesitant because of the previous reviews about the car nap incidents. But the place is clean, quiet and accessible with most of your needs.
Checked into room that hadn't been cleaned, towels on the floor, bed wasn't made . Thrash hadnt been empty. Call the front desk and they switch me to another room.