酒店回复: Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your stay. It is always our goal to provide a comfortable and enjoyable experience, and I regret that we fell short in areas such as cleanliness, construction disruptions, and overall comfort. Please be assured that we are addressing these concerns with our team to improve our standards and prevent similar situations in the future. We truly value your feedback as it helps us identify areas for growth, and I hope you will give us another opportunity to provide you with a better experience. If you wish to discuss your stay further, please feel free to contact me directly.
酒店回复: Thank you for bringing this to my attention, and I sincerely apologize for the disappointing experience you had during your stay. We take guest comfort and safety very seriously, especially regarding issues like room Odors and health concerns. I will personally investigate the situation with our housekeeping and maintenance teams to ensure this does not happen again and to address the cleanliness and air quality issues you encountered. Again, we are truly sorry for any inconvenience you may have experienced.
2.0分
其他
原文
翻译提供方：Google
很遗憾，我留下了。
一切都很顺利，直到10:24，有人走进我们的房间，打开了灯。
他们超额预订了房间，还把我们的房间钥匙给了他。我几乎整晚都没睡。
前台没有任何借口，而且非常含糊。
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酒店回复: Good morning, I am so sorry that this happened to you. I will be talking to my front desk staff and find out what happened. If you can provide me with a Hilton member #, I would be glad to give you some point. Thank you.
酒店回复: Thank you for taking the time to review your recent stay at Hampton Inn I hope you enjoyed your stay.
4.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay and that our team was able to make your experience memorable. Your kind words about our service and facilities truly motivate us to continue providing the best possible experience for all our guests. We look forward to welcoming you back soon and hope to make your next visit even more enjoyable. Thank you again for choosing our hotel and for taking the time to share your positive experience!
5.0分
其他
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Last night, 11-27-25
Austin Wells was awesome after having to leave the Comfort Inn in Sumter, for several reasons no hot water, customer service was awful, pool cold smell in the room Austin made the transition so easy. Thank you so very much Austin. We really appreciate your hospitality.
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酒店回复: Dear Guest, thank you so much for your wonderful review and for choosing our hotel. We are delighted to hear that you had a positive experience and enjoyed your stay with us. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back in the future and hope to make your next visit just as memorable. Safe travels!
5.0分
情侣出游
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Best accessible room. Bathtub was low enough to use personal shower stool. Had both handheld shower and regular shower. Towels were fluffy and absorbent. Breakfast was great.
5.0分
其他
The staff were amazing, Ms.Susie, Doug and Eric made sure that we were comfortable and taken care of. We will stay at this location again when we come back.
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酒店回复: Thank you so much for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay with us and appreciated our service and amenities. Your kind words motivate our team to continue providing exceptional hospitality.We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even better, please don’t hesitate to let us know.
5.0分
商务出差
The rooms were very clean staff was A1 professional and nice maids too
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酒店回复: Dear Guest, thank you so much for your wonderful review and for choosing our hotel. We are delighted to hear that you had a positive experience and enjoyed your stay with us. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back in the future and hope to make your next visit just as memorable. Safe travels!
5.0分
商务出差
They are remodelling right now but besides that it is a nuce place.
我入住期间酒店正在施工。预订时我并不知道。施工区域没有用施工帘之类的东西隔开，出电梯简直糟透了，到处都是家具、油漆和杂物，这简直有损酒店的声誉。酒店弥漫着一股浓重的化学气味（油漆味或其他气味）。洗衣房很脏。卫生间的清洁度也达不到标准。早餐还不错，华夫饼我孩子们很喜欢。前台很友好。
走进房间，接待员一点也不友好，态度很刻薄。最后才被带回我的房间，房间里有一股我闻过的最浓的霉味，简直令人难以忍受。她喷了些空气清新剂，当然，10分钟就解决了。之后味道又回来了。她道了歉，但毫无用处。这些房间不应该租给任何人。这对哮喘患者来说非常有害。
很遗憾，我留下了。
一切都很顺利，直到10:24，有人走进我们的房间，打开了灯。
他们超额预订了房间，还把我们的房间钥匙给了他。我几乎整晚都没睡。
前台没有任何借口，而且非常含糊。
办理入住很快，工作人员非常友善，早餐很好。房间不太干净，我们的狗在床底下发现了瓶盖和废纸。床不是很舒服。第一次在这个连锁酒店发现它
好的
Last night, 11-27-25
Austin Wells was awesome after having to leave the Comfort Inn in Sumter, for several reasons no hot water, customer service was awful, pool cold smell in the room Austin made the transition so easy. Thank you so very much Austin. We really appreciate your hospitality.
Best accessible room. Bathtub was low enough to use personal shower stool. Had both handheld shower and regular shower. Towels were fluffy and absorbent. Breakfast was great.
The staff were amazing, Ms.Susie, Doug and Eric made sure that we were comfortable and taken care of. We will stay at this location again when we come back.
The rooms were very clean staff was A1 professional and nice maids too
They are remodelling right now but besides that it is a nuce place.