酒店回复: Hi Jeff,Thank you for staying with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
酒店回复: Hi Adam,Thank you for staying with us and sharing your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
2.0分
情侣出游
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Our room was very neglected!! Not very clean. Tv didn’t work most of the time. Towels were stinky. We requested king bed, at reservation. But we got a queen. They need help with housekeeping.
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酒店回复: Thank you for staying with us and sharing your experience. I apologize for the inconveniences you had during your stay.
1.0分
其他
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Where do I start , we spend 2 nights with my husband and son . The room is terrible , old and dirty carpet , old furniture, the sofa bed is uncomfortable , the bathroom is not updated and the tub was with a yellow spots . The elevator had a scary noise like you are going to be stuck in there. My recommendation is not going there!
2.0分
家庭亲子
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Room condition was deficient, stained toilet seat, dirty filter on bathroom fan that was not working, stained couch matress, organic matter stuck in kitchen sink that stink. Staff Friday and Saturday very friendly, but Sunday was not fine as they were rude. Contact me for more details.
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酒店回复: Thank you for staying with us! I apologize for the inconveniences you had while you were here. Please know those issues are being addressed.
3.0分
其他
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None of the outlets in our room worked, so we couldn't charge our phones. The dishwasher had a sign on it stating not to use it. They really need to update this hotel. There was a ton of outside noise all night and the beds weren't very comfortable.
We really appreciated how close the hotel was to Texas Tech. Staff was very friendly and nice.
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酒店回复: Thank you for sharing your experience. I apologize for the issues you encountered. We are currently in the process of updating all mattresses throughout the hotel. We hope to see you again soon!
3.0分
朋友出游
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The room was good but I think it is due for some updates. The shower had a leak from the bottom of the tub. The awning under the drive thru area had dead pigeons up there and needed to be cleaned out.
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酒店回复: Thank you for sharing your experience. I apologize for the issues you encountered. Please know we are addressing them currently.
5.0分
其他
Front desk staff upon arrival was so kind and polite and engaging. Also check in was quick and easy!!!
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酒店回复: Hi Bridget, thank you for staying with us and sharing your feedback. We are so glad you enjoyhed your stay with us and hope to see you again soon!
4.0分
其他
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It was close to TTU and I was able to walk there several times. It was also close to other events I was attending by car. I was disappointed that the pool was closed a couple of days before I arrived... No notice was given on the website. The bathroom sink was not draining well, the toilet valve in the tank was not sealing properly so it had to refill itself periodically (waste of water), the facility was dated but it was convenient and had what I needed. It was nice havng a kitchen.
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酒店回复: Good morning Kim, thank you for staying with us and sharing your experience. I apologize for the inconvenience of the pool being closed. We will also look into the bathroom issues you had. We hope to see you again soon!
3.0分
其他
Tile in bathroom coming up. Needs update. Madelyn at check in was the best. Pleasant end to long day
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酒店回复: Hi Bobby! Thank you for staying with us! It is always wonderful to hear positive feedback about our associates!
非常好,但是有 bug!
一切都很棒。
唯一的问题是房间里有虫子。这可不好。浴室的灯具里有虫子。沙发上的灯不亮了。电视盒必须拔掉插头才能用遥控器工作。
我没有告诉任何工作人员。
前台的工作人员非常友好和愉快!!
真的很失望,星期四没有欢乐时光。
除了浴室地板有点脏以外,房间其他都很好。我注意到,当我把毛巾放下来擦脚时,毛巾变成了棕色……有一天客房服务人员来的时候,没有整理我的床,也没有补充毛巾。我晚上很晚才到,从外面用酒店钥匙卡打不开一扇外门。大门被锁上了,上面写着一个标志,上面写着我必须从我的房间和停车场走到大楼的另一边,才能从侧门进入,而一名员工就坐在大门的桌子旁。哦,别忘了说,在我住的七天里,电梯停了三天。
Our room was very neglected!! Not very clean. Tv didn’t work most of the time. Towels were stinky. We requested king bed, at reservation. But we got a queen. They need help with housekeeping.
Where do I start , we spend 2 nights with my husband and son . The room is terrible , old and dirty carpet , old furniture, the sofa bed is uncomfortable , the bathroom is not updated and the tub was with a yellow spots . The elevator had a scary noise like you are going to be stuck in there. My recommendation is not going there!
Room condition was deficient, stained toilet seat, dirty filter on bathroom fan that was not working, stained couch matress, organic matter stuck in kitchen sink that stink. Staff Friday and Saturday very friendly, but Sunday was not fine as they were rude. Contact me for more details.
None of the outlets in our room worked, so we couldn't charge our phones. The dishwasher had a sign on it stating not to use it. They really need to update this hotel. There was a ton of outside noise all night and the beds weren't very comfortable.
We really appreciated how close the hotel was to Texas Tech. Staff was very friendly and nice.
The room was good but I think it is due for some updates. The shower had a leak from the bottom of the tub. The awning under the drive thru area had dead pigeons up there and needed to be cleaned out.
Front desk staff upon arrival was so kind and polite and engaging. Also check in was quick and easy!!!
It was close to TTU and I was able to walk there several times. It was also close to other events I was attending by car. I was disappointed that the pool was closed a couple of days before I arrived... No notice was given on the website. The bathroom sink was not draining well, the toilet valve in the tank was not sealing properly so it had to refill itself periodically (waste of water), the facility was dated but it was convenient and had what I needed. It was nice havng a kitchen.
Tile in bathroom coming up. Needs update. Madelyn at check in was the best. Pleasant end to long day