酒店回复: Thank you for sharing your feedback, Claudia. We’re very sorry to hear about the multiple issues you experienced, including broken outlets, an outdated shower and bathtub, unclean carpets, and a refrigerator that didn’t cool properly. We understand how frustrating this must have been and appreciate you acknowledging the staff members who were friendly.To address your concerns, our maintenance team is reviewing and repairing all electrical outlets and ensuring the refrigerator is functioning correctly. We’re also scheduling updates to the shower and bathtub, along with a deep cleaning of all carpets and surfaces. Additionally, we’re reinforcing staff training to ensure every team member provides a consistently welcoming experience.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a stay that fully meets your expectations.Best Regards, Customer Care Team

酒店回复: Hi Andrew,Thank you for taking the time to share your experience. We're truly sorry to hear about the condition of the property during your stay—it’s clear that several aspects fell short of your expectations, and rightfully so.We completely understand how concerning it must’ve been to encounter safety and cleanliness issues like potholes in the parking lot, a non-functioning side door, and the fire detector being secured improperly. These are serious concerns, and we’ve already escalated them to our maintenance team for urgent attention. We’ve also scheduled a property-wide inspection to address structural issues, including the hallway carpet and rust near the pool area.That said, we're really glad to know that our staff’s warmth and friendliness stood out—it means a lot that you recognized their efforts even amidst the challenges.We appreciate your honest feedback, Andrew. It helps us take meaningful steps toward bettering the guest experience, and we’d love the chance to welcome you again under improved conditions.Best Regards, Customer Care Team

酒店回复: Dear Ruthie,Thank you for sharing your feedback. We're sorry to hear that your experience with us did not meet your expectations. We apologize for the issues you encountered with the pool area, including the water temperature and quality, as well as the concerns regarding the elevator area and breakfast timing. Please know that your comments have been shared with our facilities and operations teams so we can address these issues promptly.We appreciate your honest feedback as it helps us work on improving our services. We hope you'll consider giving us another chance in the future to provide you with a more satisfying stay.Best Regards, Customer Care Team

酒店回复: Hi Laurie,Thank you for sharing your experience with us. We're glad to hear that you found the bathroom clean and the room quiet, but we’re truly sorry about the maintenance issues you encountered. A floor lamp in the bathroom is certainly not the experience we want for our guests, and we’ve already notified our maintenance team to address the vanity light issue. Additionally, we’re evaluating updates to our rooms, including carpeting and fixtures, to ensure a more refreshed look.Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to provide you with a more comfortable and seamless stay in the future. If you decide to visit again, please let us know—we’d love to make it right!Best Regards, Customer Care Team

酒店回复: Hi David,Thank you for sharing your honest feedback. We’re truly sorry that your stay was marred by issues that affected your comfort—from the pool’s overwhelming odor at the entrance to the musty room and the lingering cigarette smell in the hallway. We understand how these details can make all the difference in your experience.Please know we’re taking immediate action. Our maintenance team is thoroughly cleaning and re-ventilating the pool and entrance areas to eliminate any odors, and we’re addressing the condition of our carpeting with plans for replacement and enhanced cleaning routines. We’re also revisiting our air quality measures in the hallways and guest rooms to ensure a fresher environment. Furthermore, we’re providing additional training for our front desk team to ensure that every room offered meets our high standards of comfort.Your feedback is a heartfelt reminder that even small details matter immensely to our guests. We’re committed to making these improvements so that future stays feel warm, inviting, and truly restful. We hope you’ll consider giving us another chance to provide you with the experience you deserve.Best Regards, Customer Care Team

酒店回复: Dear Mark,Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the bathroom. We understand how important it is to have well-maintained facilities, and we regret that this impacted your stay.Please know that your concerns have been taken to heart, and our maintenance team is already working on the necessary repairs. We’re committed to ensuring that improvements are made so every guest enjoys a comfortable and pleasant experience.We value your input and hope you'll consider giving us another opportunity to provide you with a much better stay.Best Regards, Customer Care Team