Excellent as always - smooth check in and check out - spent 2 nights with them. My first choice every time in Grand Prairie
5.0分
商务出差
Great stay
A very nice and spacious room, very clean and comfortable.
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酒店回复: Please know that your feedback is extremely valuable to us. We are delighted to know that you had an excellent arrival experience and found every aspect of this stay to be positively meeting your requirements, from the room that you stayed in as very comfortable, to the courteous service with sincere care provided by our team. Thanks
3.0分
其他
Being told my room rate wasn’t including the morning breakfast
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酒店回复: HI there, Thank you for taking the time to share your feedback! It is truly unfortunate about the breakfast confusion. Not all Holiday Inn hotels are permitted to offer a complimentary breakfast, and we are one of those hotels. I would encourage you to book directly with the hotel or on the IHG app, in order to take advantage of the breakfast-inclusive rates going forward. I am happy to make your next reservation personally.Thanks
4.0分
其他
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Comfortable beds. Well equipped fitness room. Clean modern decor. Helpful staff. The restaurant was changing over to new owners during my stay so breakfast was minimal until the last 2 days.
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酒店回复: Dear Joyce,Please know that your feedback is extremely valuable to us. We are delighted to know that you had an excellent arrival experience and found every aspect of this stay to be positively meeting your requirements, from the room that you stayed in as very comfortable, to the courteous service with sincere care provided by our team. Thanks
4.0分
商务出差
It had a sitting area in the lobby to visit with other guests
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酒店回复: Please know that your feedback is extremely valuable to us. We are delighted to know that you had an excellent arrival experience and found every aspect of this stay to be positively meeting your requirements, from the room that you stayed in as very comfortable, to the courteous service with sincere care provided by our team. Thanks
2.0分
其他
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Decided to order in the first night of our stay. Both husband and I ordered bison burgers. The room service staff who answered was rude. The burger patties were burnt.
The room smelled like someone dumped men’s cologne all over the place. It was a very strong musky perfume smell. It was so strong our eyes and noses ran.
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酒店回复: Dear Guest,I was very disappointed that we failed to extend the high standards of service, attention to detail and courtesy you expected and that we were unable to satisfactorily address and recover these shortfalls during your sojourn. Please accept my assurance that your feedback was duly actioned and issues were corrected at the time. We are constantly investing in all areas of the hotel and have a comprehensive programme to ensure all our rooms, suites are kept at the highest standard to meet our guest’s expectations, and I am very sorry that this was not the case on this occasionThanks
4.0分
家庭亲子
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Great hotel, however, no staff present at check in or out. Had to wait a few minutes for them to appear from the back room. No bell to signal that a customer is waiting.
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酒店回复: Dear Guest,We are delighted to know that you had pleasant stay experience and enjoyed this stay. We are however sorry to know that there were certain aspects of the stay that failed to live up to your expectations and would like to assure you that we have noted your constructive and valuable feedback which shall be take it on board as part of our continuous improvement of our services.Thanks
5.0分
其他
Staff was top notch. Beautiful and clean hotel. Would definitely stay here again!
4.0分
其他
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I had asked to extend my stay and was told everything was good. But staff hadn’t extended my stay, when I asked again, again it wasn’t extended. I’m not sure what happened but finally the third time it happened. It was strange.
5.0分
其他
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The hotel was very Nice and clean. Parking lot is well lit at night. There are several restaurants within walking distance. They have a washer and dryer on each floor.
Excellent as always - smooth check in and check out - spent 2 nights with them. My first choice every time in Grand Prairie
Great stay
A very nice and spacious room, very clean and comfortable.
Being told my room rate wasn’t including the morning breakfast
Comfortable beds. Well equipped fitness room. Clean modern decor. Helpful staff. The restaurant was changing over to new owners during my stay so breakfast was minimal until the last 2 days.
It had a sitting area in the lobby to visit with other guests
Decided to order in the first night of our stay. Both husband and I ordered bison burgers. The room service staff who answered was rude. The burger patties were burnt.
The room smelled like someone dumped men’s cologne all over the place. It was a very strong musky perfume smell. It was so strong our eyes and noses ran.
Great hotel, however, no staff present at check in or out. Had to wait a few minutes for them to appear from the back room. No bell to signal that a customer is waiting.
Staff was top notch. Beautiful and clean hotel. Would definitely stay here again!
I had asked to extend my stay and was told everything was good. But staff hadn’t extended my stay, when I asked again, again it wasn’t extended. I’m not sure what happened but finally the third time it happened. It was strange.
The hotel was very Nice and clean. Parking lot is well lit at night. There are several restaurants within walking distance. They have a washer and dryer on each floor.