******* site said there was 8 standard rooms left with 2 queen beds but when I checked in there were none
The hotel upgraded to a 2 queen suite for no additional cost however why would ******* say there were rooms and allow me to make a non refundable purchase when im the room no longer is available?
5.0分
商务出差
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The nice man who choked me in also signed me up for their rewards program. The breakfast was absolutely delicious. The French Toast took the gold on that. Everyone was polite and very upbeat and happy. It's so nice to see this...especially these days. I will be back.
5.0分
其他
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I had a great stay here. The staff were very polite and friendly, and they made me feel welcomed. The room was clean, comfortable, and well maintained. Overall, a very pleasant experience. I would definitely stay here again!
5.0分
家庭亲子
The front desk staff were so pleasant to interact with and very accommodating as I am currently on crutches. Will definitely be back
5.0分
情侣出游
Highly recommend great staff friendly and polite.
Clean and great location
5.0分
其他
Excellent as always - smooth check in and check out - spent 2 nights with them. My first choice every time in Grand Prairie
5.0分
商务出差
Great stay
A very nice and spacious room, very clean and comfortable.
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酒店回复: Please know that your feedback is extremely valuable to us. We are delighted to know that you had an excellent arrival experience and found every aspect of this stay to be positively meeting your requirements, from the room that you stayed in as very comfortable, to the courteous service with sincere care provided by our team. Thanks
3.0分
其他
Being told my room rate wasn’t including the morning breakfast
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酒店回复: HI there, Thank you for taking the time to share your feedback! It is truly unfortunate about the breakfast confusion. Not all Holiday Inn hotels are permitted to offer a complimentary breakfast, and we are one of those hotels. I would encourage you to book directly with the hotel or on the IHG app, in order to take advantage of the breakfast-inclusive rates going forward. I am happy to make your next reservation personally.Thanks
4.0分
其他
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Comfortable beds. Well equipped fitness room. Clean modern decor. Helpful staff. The restaurant was changing over to new owners during my stay so breakfast was minimal until the last 2 days.
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酒店回复: Dear Joyce,Please know that your feedback is extremely valuable to us. We are delighted to know that you had an excellent arrival experience and found every aspect of this stay to be positively meeting your requirements, from the room that you stayed in as very comfortable, to the courteous service with sincere care provided by our team. Thanks
位置优越，环境干净整洁，服务周到。
******* site said there was 8 standard rooms left with 2 queen beds but when I checked in there were none
The hotel upgraded to a 2 queen suite for no additional cost however why would ******* say there were rooms and allow me to make a non refundable purchase when im the room no longer is available?
The nice man who choked me in also signed me up for their rewards program. The breakfast was absolutely delicious. The French Toast took the gold on that. Everyone was polite and very upbeat and happy. It's so nice to see this...especially these days. I will be back.
I had a great stay here. The staff were very polite and friendly, and they made me feel welcomed. The room was clean, comfortable, and well maintained. Overall, a very pleasant experience. I would definitely stay here again!
The front desk staff were so pleasant to interact with and very accommodating as I am currently on crutches. Will definitely be back
Highly recommend great staff friendly and polite.
Clean and great location
Excellent as always - smooth check in and check out - spent 2 nights with them. My first choice every time in Grand Prairie
Great stay
A very nice and spacious room, very clean and comfortable.
Being told my room rate wasn’t including the morning breakfast
Comfortable beds. Well equipped fitness room. Clean modern decor. Helpful staff. The restaurant was changing over to new owners during my stay so breakfast was minimal until the last 2 days.