酒店回复: Thank you for taking the time to review your recent stay. We apologize that your stay fell below expectations as we want all our guests to have the best stay possible. We regret that we are unable to provide car seats in our shuttle as we can not assure the accurate fit for each child required by law. We have shared your feedback with our team to ensure better communication and service for all our guests going forward. Despite the setbacks you experienced, we hope that you will choose to stay with us again in the future so that we can provide you with an improved stay when you are here.
1人觉得有用
5.0分
特大号床间
商务出差
原文
翻译由AI提供
非常干净，服务也很好。
点评来源 Trip.com
5.0分
大号床间 - 带2张大号床和无障碍浴缸
家庭亲子
房间好大。早餐不错。服务热情。
5.0分
大号床间 - 带2张大号床
家庭亲子
在美国属于非常不错的酒店，两张双人床，可以一家四口出行
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酒店回复: Thank you for the five star review! We hope to have you as our guest again soon. Safe travels!
4.0分
特大号床间
商务出差
酒店SHUTTLE服务很赞
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酒店回复: Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed our complimentary airport shuttle to RDU. We look forward to all your future stays with us!
酒店回复: Thank you for your wonderful feedback! We're delighted to hear that your transfer from the airport was perfect and very fast. We're also very grateful to James, our bartender, for assisting you with your suitcase problem. It's great to know that you were able to experience and enjoy our amenities. We hope to welcome you back soon.
酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet expectations — especially regarding the broken fan and the bed size issue. I understand how frustrating it must have been to not receive the room you booked, and I apologize for the inconvenience and discomfort this caused.While I’m glad to hear our front desk team made a positive impression, We're actively working on updates and improvements, and feedback like yours is important in helping us prioritize those efforts.
4.0分
商务出差
原文
翻译提供方：Google
我以为他们可能会采取更多措施来隔音，避免飞机噪音，但除此之外，这里还是一个可以住几天的好地方。
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酒店回复: Dear Justin,Thank you for your positive feedback! We are happy to hear that you had a great experience. We truly appreciate your support and hope to welcome you again soon!
酒店能够很快安排来接机，这点非常不错。酒店设施也很新很干净，一直觉得holiday inn在同价位里面很出色。
非常糟糕的入住体验！！酒店安排班车送去机场，但是却要求我们自带儿童安全座椅。当我们跟他们说明我们没有携带安全座椅，请求他们提供解决方案时前台工作人员只是冷冰冰的说要有儿童座椅才能坐他们的班车，这是当地法规要求，不提供任何解决方案。后来一个经理模样的女人出来，同样是冷冰冰的敷衍，当我们提出要向她的上级反应，她直接就把号码和邮箱写给你，一副“老娘不在乎”的样子！
上到酒店房间竟然发现空调长霉了！！把照片给前台看，她一眼都没看，号称酒店清洁工人已经下班无法处理！！在我们的一再交涉下，他们竟然威胁让我们离开酒店！！
最后餐厅厨师出来帮忙把空调清理干净，我们才能继续入住。
最后，早餐也是非常令人失望。
非常干净，服务也很好。
房间好大。早餐不错。服务热情。
在美国属于非常不错的酒店，两张双人床，可以一家四口出行
酒店SHUTTLE服务很赞
机场接送服务完美快捷。调酒师James帮我解决了行李箱问题，非常感谢他的帮助。餐厅的晚餐非常愉快，菜品也很棒。健身房和泳池也很棒，我使用了。早餐很棒，下午抵达时还赠送了免费饼干。一切都很完美。
我们房间的风扇坏了，而且我们订了特大床却没能订到，所以我睡觉的时候只能把脚悬在床外。前台员工人很好，但酒店明显老旧，而且已经显露出岁月的痕迹。在我看来，不值这个价钱。
我以为他们可能会采取更多措施来隔音，避免飞机噪音，但除此之外，这里还是一个可以住几天的好地方。
步行几分钟即可到达体育酒吧、炸**和牛排餐厅，步行 10 分钟即可到达 7-11 便利店。酒店内的餐厅和酒吧平日17:00开始营业，汉堡很好吃。
设施感觉很干净，有独立的吸烟区。机场班车只能容纳几个人，所以你应该打电话叫人来接你。如果您要去机场，请前一天预约，我们将从凌晨 4:00 开始提供服务。
如果您连续入住并预订含早餐，请每天早上在前台领取优惠券，然后交给餐厅工作人员。请注意，如果您没有代金券，我们将按当天的订单收取费用（如果您告诉他们它包含在您的预订中，他们会理解，但如果您有代金券会更顺利）。
工作人员都很友好，我在那里的几天感觉很舒服，所以我打算下次再使用他们。