酒店回复: Dear Shan,Thank you for your feedback. I apologize for the issues with the room odor, slippery floor, and broken coffee machine. We're addressing these concerns to prevent future occurrences.I'm glad our team could assist you in moving to a room with a beautiful view. Your comfort is our priority, and we appreciate your understanding.We hope to welcome you back for a better experience in the future.Best regards,Manager Quality Inn & Suites Clemmons I-40
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: dear guest,thank you so much for your perfect ratings! we are glad you enjoyed your stay
4.0分
其他
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check in was seamless and the clerk was cordial. He was especially helpful in getting me connected to the wi-fi. The king room was ample for one and was conveniently equipped with mini-fridge and microwave. The bath facilities were good with plenty of hot water. Overall the property was clean and well managed though it appeared a little dated. One BIG complaint: the chair at the work area was practically unsittable ( I fell out of it when I first tried to sit down); and there was no light at the table designed as the work space.
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酒店回复: Thank you for sharing such detailed feedback about your stay. We’re delighted to hear that check-in was seamless and that our front desk clerk was able to assist you with the Wi-Fi. It’s great to know you found the room comfortable and well equipped, and that the property overall met your expectations for cleanliness and management.We sincerely apologize for the issues with the work-area chair and the lack of lighting at the desk. Your comfort and safety are very important to us, and we appreciate you bringing these concerns to our attention. We will address both items promptly to ensure a better experience for future guests.Thank you again for staying with us, and we hope to welcome you back for an even more enjoyable visit.
2.0分
其他
As for the shower, y’all booked somebody the wrong room and then take the money from them. I won’t use it again.
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酒店回复: Thank you for taking the time to share your comments. We sincerely apologize for the inconvenience you experienced regarding the room assignment. This is certainly not the standard we strive to maintain. We would appreciate the opportunity to look into this matter further and ensure it is resolved. We value your feedback and hope to regain your trust in the future.
1.0分
其他
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Staff support wasn’t well at all. Couldn’t enjoy my stay. All I wanted was to get away for one night. That’s the point of hotels.. there was no peace. Management and staff were rude and assuming I had illegal things even tho I had nothing on my person nor with my belongings. I don’t even carry anything of the sort in my car simply because I know the rules, policy and laws. I felt discriminated against and not heard. I even offered them to search the room and my personal belongings.
There’s more than one room but my door is the only one that was knocked on. It’s not sitting well with me and I hope I get my deposit back as well because I followed the regulations of the establishment and respected the room.
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear that your stay did not provide the peace and comfort you were hoping for.We want to clarify that our team approached your room because management received a complaint that someone was smoking inside the hotel, which is strictly prohibited. Our intention was to address the concern respectfully and ensure the safety and comfort of all guests. We regret if this interaction made you feel uncomfortable or singled out that was never our intention.Please rest assured that your deposit has already been refunded to your original method of payment.We take your feedback seriously, and it has been shared with management so we can continue improving how we communicate and handle sensitive situations.
4.0分
其他
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Room was decent after the front desk manager moved us. The first room smelled like smoke so he relocated us. The second room was much better. Breakfast choices needs a massive upgrade.
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酒店回复: Dear guest,Thank you for your feedback. We apologize for the smoke smell in your first room and are glad our team could promptly relocate you to a better one. We also appreciate your comments about breakfast and will review them with our staff for improvement. We hope to provide you with a smoother experience on your next stay
3.0分
商务出差
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Service was awesome. They do what they do with what they can…place needs a renovation badly, and not just paint, but a new carpet, repaint the bathrooms and especially the doors in the hallways would make a massive difference. Maybe add some boiled eggs for a protein and time for new coffee machine. That will go a long way. Thanks for the stay.
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酒店回复: dear guest.thank you for your feedback and kind words about our service. we appreciate your suggestions and will keep them in mind for future improvements.
5.0分
其他
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Had driven 10 hours, if I had not been exhausted I would have went elsewhere. The room was not clean. The table was covered in what apppeared to be ? Something white. I slept in my clothes. The room smelled moldy and sketchy . Will not return. Staff was polite I will
Not return !
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酒店回复: dear guest,we are sorry to hear about your experience. cleanliness and comfort are our priorities, and we regret falling short, your feedback has been shared with our team to ensures this is addressed immediately.
1.0分
商务出差
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There were cockroaches in the room, cold front desk around midnight no one answered. A whole bunch of kids running up and down the hallway making a racket while their parents get drunk down in the lobby. Shady area and the first time I've ever had to leave a hotel in the middle of the night because of cockroaches, not to mention stains on the sheets and bedspread.
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酒店回复: dear guest,we are truly sorry for the issues you faced during your stay, thus is not the experience we want want our guest to have. your feedback has been shared with our housekeeping and maintenance teams for immediate action,
5.0分
其他
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Each person of the staff that we interacted with was very friendly and accommodating. The room was very clean, the beds were comfortable, and the halls were quiet. The bathroom was slightly outdated, but clean; which, to me, is what is important. We had a truck and trailer to park, which was tricky without blocking many spots horizontally. One of the gentlemen that worked there actually walked out to the parking lot, and assisted us with permission to partially park in a grassy area. Very pleasant stay. Due to personal dietary restrictions, we did not take advantage of the free breakfast, but I saw it and it looked like a good variety, clean, and fresh.
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酒店回复: Dear guest,Thank you so much for your perfect rating and thoughtful feedback! We’re delighted to hear that our staff made your stay pleasant and accommodating, and that you found the room clean and comfortable. We truly appreciate your kind words and look forward to welcoming you again soon!
房间有一股味道，洗澡间出来的木地板很滑，房间的咖啡机坏了叫前台帮忙换没帮我换。不过，他们的态度都很友好，给了我一个在窗外可以看到一颗漂亮的树的房间
好的
check in was seamless and the clerk was cordial. He was especially helpful in getting me connected to the wi-fi. The king room was ample for one and was conveniently equipped with mini-fridge and microwave. The bath facilities were good with plenty of hot water. Overall the property was clean and well managed though it appeared a little dated. One BIG complaint: the chair at the work area was practically unsittable ( I fell out of it when I first tried to sit down); and there was no light at the table designed as the work space.
As for the shower, y’all booked somebody the wrong room and then take the money from them. I won’t use it again.
Staff support wasn’t well at all. Couldn’t enjoy my stay. All I wanted was to get away for one night. That’s the point of hotels.. there was no peace. Management and staff were rude and assuming I had illegal things even tho I had nothing on my person nor with my belongings. I don’t even carry anything of the sort in my car simply because I know the rules, policy and laws. I felt discriminated against and not heard. I even offered them to search the room and my personal belongings.
There’s more than one room but my door is the only one that was knocked on. It’s not sitting well with me and I hope I get my deposit back as well because I followed the regulations of the establishment and respected the room.
Room was decent after the front desk manager moved us. The first room smelled like smoke so he relocated us. The second room was much better. Breakfast choices needs a massive upgrade.
Service was awesome. They do what they do with what they can…place needs a renovation badly, and not just paint, but a new carpet, repaint the bathrooms and especially the doors in the hallways would make a massive difference. Maybe add some boiled eggs for a protein and time for new coffee machine. That will go a long way. Thanks for the stay.
Had driven 10 hours, if I had not been exhausted I would have went elsewhere. The room was not clean. The table was covered in what apppeared to be ? Something white. I slept in my clothes. The room smelled moldy and sketchy . Will not return. Staff was polite I will
Not return !
There were cockroaches in the room, cold front desk around midnight no one answered. A whole bunch of kids running up and down the hallway making a racket while their parents get drunk down in the lobby. Shady area and the first time I've ever had to leave a hotel in the middle of the night because of cockroaches, not to mention stains on the sheets and bedspread.
Each person of the staff that we interacted with was very friendly and accommodating. The room was very clean, the beds were comfortable, and the halls were quiet. The bathroom was slightly outdated, but clean; which, to me, is what is important. We had a truck and trailer to park, which was tricky without blocking many spots horizontally. One of the gentlemen that worked there actually walked out to the parking lot, and assisted us with permission to partially park in a grassy area. Very pleasant stay. Due to personal dietary restrictions, we did not take advantage of the free breakfast, but I saw it and it looked like a good variety, clean, and fresh.