The room was clean and the pillows were my favorite part. I also enjoyed the easy access to I-35. The staff was accommodating, friendly, and personable. Really enjoyed our stay.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you enjoyed your clean and comfortable room, especially our cozy pillows — they’re a guest favorite! Our team takes pride in providing friendly, accommodating service, and we’re glad you felt well taken care of. We’re also happy that our convenient location near I-35 made your stay even easier. We look forward to welcoming you back for another relaxing and enjoyable stay at our hotel in the Belton/Temple Tx area.
5.0分
其他
Enjoyed my stay. This is the second time I visit the area and stay at this location. Highly recommend it!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and chose to return to our location. Your recommendation means a lot to us, and we’re so glad we could help make your visit a great one. We look forward to welcoming you back again soon!
3.0分
家庭亲子
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Just was very confused why when my husband went down for breakfast had to call me and get the rest of us out of bed because the hotel staff wouldn’t allow him to have breakfast because he didn’t have a voucher and they confirmed through our reservation that we didn’t have breakfast vouchers. But yet when we came down 20-30 min later together did not ask me or our children for vouchers and didn’t say another word to my husband about that but offered me a homemade eggs but I replied with “don’t you need our vouchers?” Was told , no we don’t. Makes no sense felt like a color thing I don’t know but very uncomfortable. Rooms could be better situated with all the furniture felt pretty crowded in what should have been a king room had two queens a desk with chair right up against bed and another chair with ottoman oddly located in the room.
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酒店回复: Thank you for sharing your experience with us. I’m very sorry to hear about the confusion and discomfort you and your family experienced at breakfast. The inconsistency you described with the voucher process is not the level of service we strive to provide, and I can understand how this situation would feel frustrating and uncomfortable. Please know we take your concerns seriously and will be reviewing this with our team to ensure all guests are treated consistently, respectfully, and with clarity in communication.I also appreciate your feedback regarding the room layout and furnishings. We will take this into consideration as we look at ways to make our accommodations more comfortable for future stays.Your perspective is very important to us, and I apologize again that your visit did not meet expectations. We hope to have the chance to welcome you back and provide a much smoother, more enjoyable experience.
5.0分
商务出差
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Limited dining options, staff not very professional, with exception to the bartender who was very professional and made us feel welcome. Lodging was overpriced.
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酒店回复: Thank you for taking the time to share your feedback and for giving us such a high rating despite the concerns you experienced. We’re delighted to hear that our bartender left a great impression and made you feel welcome — we’ll be sure to recognize their excellent service.At the same time, we’re sorry to learn that other aspects of your stay didn’t meet your expectations, including the professionalism of our staff, the variety of dining options, and the overall value you felt you received. Your comments are very important to us, and we will be reviewing them with our team to ensure we make improvements moving forward.We truly appreciate your perspective and hope we’ll have another opportunity to provide you with the exceptional experience you deserve.
5.0分
商务出差
The room was very clean and the staff was on top of everything! Great stay.
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酒店回复: I am so glad that you enjoyed your stay. We look forward to seeing you again.
5.0分
其他
The staff were very helpful. Assisted me with luggage cart. Great facilities for those with mobility issues.
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酒店回复: Thanks for the feedback! We take great pride in being helpful to all of our guests regardless of what it is with. We are happy to hear that our staff was able to accomplish this for you. Take Care and we hope to see you back.
2.0分
家庭亲子
Staff was nice but the smelled like a dirty gym and tv did not work. Other than that I guess just another standard hotel room. Pay what you get for sure
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酒店回复: Thank you for your review. We use this feedback to help improve our hotel, staff, and training. We appreciate your business.
3.0分
家庭亲子
Bed was nice and comfortable. Shower did not work properly but had adequate hot water. was not there much.
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酒店回复: Thank you for your review. We appreciate your feedback and use it to improve our hotel, staff, and training. We appreciate your business.
1.0分
其他
The pool was nice the private cabana two out of three were clean their rooms AC do not work and was loud
The room was clean and the pillows were my favorite part. I also enjoyed the easy access to I-35. The staff was accommodating, friendly, and personable. Really enjoyed our stay.
Enjoyed my stay. This is the second time I visit the area and stay at this location. Highly recommend it!
Just was very confused why when my husband went down for breakfast had to call me and get the rest of us out of bed because the hotel staff wouldn’t allow him to have breakfast because he didn’t have a voucher and they confirmed through our reservation that we didn’t have breakfast vouchers. But yet when we came down 20-30 min later together did not ask me or our children for vouchers and didn’t say another word to my husband about that but offered me a homemade eggs but I replied with “don’t you need our vouchers?” Was told , no we don’t. Makes no sense felt like a color thing I don’t know but very uncomfortable. Rooms could be better situated with all the furniture felt pretty crowded in what should have been a king room had two queens a desk with chair right up against bed and another chair with ottoman oddly located in the room.
Limited dining options, staff not very professional, with exception to the bartender who was very professional and made us feel welcome. Lodging was overpriced.
The room was very clean and the staff was on top of everything! Great stay.
The staff were very helpful. Assisted me with luggage cart. Great facilities for those with mobility issues.
Staff was nice but the smelled like a dirty gym and tv did not work. Other than that I guess just another standard hotel room. Pay what you get for sure
Bed was nice and comfortable. Shower did not work properly but had adequate hot water. was not there much.
The pool was nice the private cabana two out of three were clean their rooms AC do not work and was loud
Clean and spacious rooms
A little dated furniture and low seated toilet
Comfortable bed & pillows
Very nice staff
Pristine pool
Great stay!