酒店回复: Dear PATRICIA,We appreciate you taking the time to tell us about your stay at Residence Inn Houston The Woodlands. We are currently modernizing our hotel and apologize for the inconvenience. Please know that I will share your comments with appropriate departments. We hope that if you are in the area you will give us the opportunity to exceed your expectations. Best regards,Sonya D.
酒店回复: Thank you for taking the time to share your feedback. I am very sorry to hear about the issue you encountered in your room. A situation like this is unacceptable, and I completely understand your frustration. We take cleanliness and pet-friendly accommodations seriously, and we regret that we fell short during your stay.Please know we have addressed your concerns with our housekeeping and maintenance teams to ensure this is thoroughly investigated and corrected. Your comfort and safety are our priorities, and we appreciate you bringing this to our attention.We hope you will consider giving us another opportunity to provide you with a much better experience in the future. If there is anything we can assist with, please don’t hesitate to reach out.
5.0分
情侣出游
原文
翻译提供方：Google
交通便利、安全、新装修的酒店
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酒店回复: Dear Rafael,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay.Your satisfaction is our top priority, and it's rewarding to know our hard work is paying off. We look forward to welcoming you back again soon!
5.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: We appreciate the 10 out of 10 rating. We hope to see you again soon.Thanks,Sonya D.
1.0分
家庭亲子
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There is construction going on at this location. We have stayed at the other Residence Inn on market Street but never this location. There were dead water bugs in room 111.The smoke detector went off when the iron was plugged in and we were moved to a higher floor for the second night only for the water to be turned off at the hotel and we had to go next door to shower before checking out. The staff was nice and told us that we would be reimbursed for 1 night. But because we paid with 2 cards we have not been reimbursed for 1 night. I have contacted the hotel and spoken to the assistant who checked us in but she claims that the manager is the only person that can authorize the transaction so I have contacted them at least 4 times and made numerous calls at times they said I should be able to speak to the manager with no success. This has been the most terrible experience in a hotel and I will never go back to this location because of the run around the hotel staff has put us through.
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酒店回复: Hello,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced during your stay. The construction, the condition of your first room, the smoke detector incident, and the unexpected water outage are not reflective of the experience we aim to provide. I am truly sorry for the inconvenience this caused, especially having to go next door to shower.I also apologize for the frustration you’ve encountered while trying to resolve the reimbursement. This should have been handled promptly, and I regret the runaround you received. I have shared your comments with our leadership team so we can address these concerns immediately and ensure your refund is finalized.We appreciate you bringing this to our attention, and although we fell short during your visit, we do hope you will reconsider staying with us in the future, so we have the opportunity to provide you with a much-improved experience.Best regards,Sonya D.
5.0分
其他
Staff were very nice and the check in process was very quick.
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酒店回复: Hello,Thank you for your kind comments about the Residence Inn Houston The Woodlands. I will forward these to the staff. They work hard to exceed the expectations of our guests.Best regards,Sonya D.
5.0分
朋友出游
The staff was great. We really enjoyed our stay here. We made great memories at a great hotel.
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酒店回复: Hello,Thank you for all your kind comments and the 10 out of 10. We hope to see you again soon.Best regards,Sonya D.
5.0分
情侣出游
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Residence Inn properties are always so reliable and this one delivered! Staff gave us extra attention when TV did not work in our room. They truly went over & above to prevent us from having to change rooms. Quiet property and LOVED the complimentary snacks during Ironman week for athletes…awesome touch!!
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酒店回复: Ms. Karen,Thank you for taking the time to share your positive experience with us. We're so pleased to hear that you had a great stay. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Looking forward to seeing you again!
5.0分
其他
Good location clean, quiet still close to shopping, cynthia woods
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酒店回复: Hello,We appreciate your 10 out of 10 rating. We hope to see you again soon.Best regards,
对于一家三星级酒店来说，价格极其昂贵，一切都非常简单，早餐也很糟糕，而且酒店还在施工！房间价格包含了四人份早餐，酒店也不提供不含早餐的选项，比如你住一个人，也得支付四人份的早餐费。房间里只有一张床和一个沙发，而且也不是新酒店。另一个缺点是，窗户是锁死的，不让打开！简而言之，他们把一个简单的路边汽车旅馆当成三星级酒店来卖。甚至连前台都没有！！
有跳蚤，没有水。
正在施工，有点不舒服，预订的时候他们也没有说什么。我们在其中一个房间里发现了跳蚤，有一天由于施工，他们切断了我们的水源，所以我们不能在酒店度过这一天。另外，我要求他们打扫房间，但他们不再打扫，即使你要求打扫。目前非常不推荐。
房间有跳蚤
可惜房间里有跳蚤。
可悲的是，这些酒店的清洁工作越来越少，并接受越来越多的宠物，从长远来看，这是不可持续的。如果他们接受宠物，人们最不希望的就是他们会进行非常深入和良好的清洁。
交通便利、安全、新装修的酒店
好的
There is construction going on at this location. We have stayed at the other Residence Inn on market Street but never this location. There were dead water bugs in room 111.The smoke detector went off when the iron was plugged in and we were moved to a higher floor for the second night only for the water to be turned off at the hotel and we had to go next door to shower before checking out. The staff was nice and told us that we would be reimbursed for 1 night. But because we paid with 2 cards we have not been reimbursed for 1 night. I have contacted the hotel and spoken to the assistant who checked us in but she claims that the manager is the only person that can authorize the transaction so I have contacted them at least 4 times and made numerous calls at times they said I should be able to speak to the manager with no success. This has been the most terrible experience in a hotel and I will never go back to this location because of the run around the hotel staff has put us through.
Staff were very nice and the check in process was very quick.
The staff was great. We really enjoyed our stay here. We made great memories at a great hotel.
Residence Inn properties are always so reliable and this one delivered! Staff gave us extra attention when TV did not work in our room. They truly went over & above to prevent us from having to change rooms. Quiet property and LOVED the complimentary snacks during Ironman week for athletes…awesome touch!!
Good location clean, quiet still close to shopping, cynthia woods