酒店回复: We're thrilled to hear you think so highly of our hotel! Your satisfaction means the world to us, and we're committed to delivering the best staying experience possible. Thank you for your trust and support.Your satisfaction means everything to us. If you have any questions or need assistance with your future bookings, feel free to reach out to us anytime. We're here to help!
酒店回复: I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.
酒店回复: Thank you for bringing your recent experience to our attention. We are deeply sorry to hear about the challenges you encountered during your stay with us.Regarding your refund request, we understand your frustration and apologize for any inconvenience caused by the denial. Our refund policy is in place to ensure fairness to all guests, but we regret that we were unable to provide you with a satisfactory resolution in this instance.We truly value your feedback and your safety and well-being are our top priorities. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.
酒店回复: Dear David,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused regarding the missed wake up call. This does not reflect the standard of service we strive to provide.We are actively investigating this matter internally to address the situation promptly. Please be assured that we take your feedback seriously and will work to prevent similar issues in the future.We value your feedback and hope to have the opportunity to restore your trust in us.Sincerely,Hotel Manager
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry that your experience did not meet your expectations. We understand how disappointing it can be when things don’t go as planned, and we want to address your concerns.Regarding the ongoing flooring renovation, we made every effort to ensure the area was clearly marked with caution signs both at the front desk and throughout the property. We are not irresponsible to pour concrete and not mark the area with yellow caution tape. We won't risk ruining the newly poured flooring concrete. Our goal is to ensure safety and avoid any disruptions for our guests during the process.Regarding the charge for the bedding, we sincerely regret that there was any misunderstanding. As per our policy, we are obligated to charge for additional cleaning when there are stains that cannot be removed with regular cleaning methods. Our team refrains from using harsh chemicals to avoid damage to fabric and ensure the comfort of all guests. We appreciate your understanding that we must take extra care in these situations.While we didn’t take photos of the stains at the time of your stay, we did document them for our records and can share them with you if necessary.We take all feedback seriously and use it to improve our services. If there’s anything further you'd like to discuss, please don’t hesitate to reach out directly.
4.0分
家庭亲子
原文
翻译提供方：Google
房费里提到包含早餐，而且早餐已经包含在内了。工作人员非常友好，希望床单的清洁度能有所提升。
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酒店回复: Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused during your stay. This does not reflect the standard of service we strive to provide. We strive to deliver exceptional comfort and friendly staff that justify the cost. We are actively investigating this matter internally to address the situation promptly. Please be assured that we take your feedback seriously and will work to prevent similar issues in the future.We value your feedback and hope to have the opportunity to restore your trust in us.
酒店回复: We're thrilled to hear you think so highly of our hotel! Your satisfaction means the world to us, and we're committed to delivering the best staying experience possible. Thank you for your trust and support.Your satisfaction means everything to us. If you have any questions or need assistance with your future bookings, feel free to reach out to us anytime. We're here to help!
酒店回复: Thank you so much for your love and support! We're delighted to hear that you enjoyed your stay with us. Your satisfaction means everything to us. If you have any questions or need assistance with your future bookings, feel free to reach out to us anytime. We're here to help!
酒店回复: Dear,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused regarding the Gym closure. This does not reflect the standard of service we strive to provide.We are actively investigating this matter internally to address the situation promptly. Please be assured that we take your feedback seriously and will work to prevent similar issues in the future.We value your feedback and hope to have the opportunity to restore your trust in us.
酒店回复: I deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.
这家酒店最棒的地方在于客户服务。Michelle、Mo 和客房服务人员都堪称一流！我们傍晚入住时，龙卷风警报刚好响起。Mo 确保了客人的安全。他竭尽全力处理我们的预订。退房时，Michelle 非常友好。离开 30 分钟后，Michelle 打电话告诉我们客房服务人员在房间里发现了一部被遗忘的手机。Michelle 和她的客房服务人员本不必告知我们，但他们却告知了我们。再次证明，他们的服务无比出色！
我被安排错了房间，一张双人床而不是一张单人床。直到我到达酒店才被告知提前入住需要支付房费，相当于房费的一半。早餐很一般，连简单的饮用水都没有，只有一个松饼和一些不新鲜的麦片。其中一张床上有奇怪的污渍，浴室是唯一还算可以接受的地方。他们还需要更换空调滤网，因为开空调的时候，滤网会发出老旧的气味。
我去了*******。他们收了86.80美元，我甚至都没在酒店住过。*******根本不关心他们的顾客，尤其是这家酒店，会骗你的钱！我甚至都没经过大堂，而且因为我之前住过，被列入了“禁止出租”名单，他们已经扣留了我的押金，所以他们最终决定不退还我的钱。你最好直接去酒店付款，因为他们既不保管也不负责你的钱。
酒店环境很好，酒店也不错，唯一的问题是我们打电话给夜班经理，要求提前叫醒服务，但一直没接到。我丈夫在医院做了早间手术，我们只订了一晚。服务员人很好。因为没有叫醒服务，我们没时间吃早餐。不过看起来不错。
千万别住这里！！！
我们房间附近的步行区到处都是湿漉漉的水泥地和垃圾。这些区域都没有划线，所以我丈夫踩到湿水泥地上，把鞋子弄脏了。电话坏了，早餐也不达标。唯一的优点是特大床很舒服。我们的信用卡被扣了30美元，我打电话询问时，前台接待员说我们把床单弄脏了。这根本不是真的。真希望我当时拍了房间离开时的照片。我从事酒店行业好几年了，理解酒店员工为了让房间整洁而付出的辛勤劳动，绝不会故意把房间弄得一团糟。
房费里提到包含早餐，而且早餐已经包含在内了。工作人员非常友好，希望床单的清洁度能有所提升。
使用*******预订快速办理入住。虽然楼比较旧，但维护良好，而且非常干净。我喜欢房间铺的是地板而不是地毯。对于过敏的人来说，这样似乎更干净。离我的目的地和所有餐厅/购物中心都很近。床很舒服，电视很大。工作人员友好热情，服务周到。
我非常喜欢住在泰勒的戴斯酒店。房间很棒，就在前面拐角处。基本上，我独自一人住在尽头，不会受到隔壁房间的噪音干扰。
首先，我非常不满意，因为我男朋友不在，我根本没法入住房间！我都不知道他还要填写信用卡授权表！他当时在上班，我才不会让他请假去办理我名下的预订呢！我之前在很多酒店工作过，从来没遇到过这种情况！还有，什么时候开始要把脏毛巾交给前台才能换干净的毛巾了？我以前从来没遇到过这种情况，只要给前台打电话，他们就会给我送毛巾。这是新规定吗？而且，我住得一点也不舒服！健身房关门了！没有商务中心可以打印工作资料，免费早餐只有小松饼、袋装燕麦片、一份水果和不新鲜的面包！房间里没有咖啡，我简直是在浪费时间！我再也不会去那家酒店了！我不明白为什么免费早餐只有两种选择！
于是我选择了“入住时付款”，但他们却在抵达前12小时左右从我的账户中扣除了我3晚的全额住宿费。这还好，但抵达后，他们又想刷我的卡，全额退款！我拒绝了，说我的钱已经被他们拿走了。老板兼经理丹尼脸色难看，说他也没办法，只能重新刷卡！我从来没听说过这种事。所以有几天，他们扣了我两倍的钱。我被告知好几次，都不是他的问题。因为这种处理方式，我再也不会来了。服务太差了。