酒店回复: Thank you for sharing your feedback. We're sorry to hear that your experience didn’t fully meet expectations. Guest satisfaction is very important to us, and we're continually working to improve. Your comments have been shared with our team to help us ensure a better stay for all our guests in the future.
酒店回复: We're sorry if your stay did not meet your expectations. Third party reservations will sometimes overbook certain room types and we can only do our best to make alterations when that happens. We will continue to work hard to improve and provide quality service for our guest.
酒店回复: Thank you for staying with us at the Staybridge. We are sorry that you had such a frustrating issue at check in. Unfortunately, we don't have any control over how the reservations are sent to us from the third-party sites. We will continue to work hard to improve and provide quality service for our guests.
酒店回复: Thank you for sharing about your experience. We are sorry that your check in experience did not go well. The 150.00 incidental is required for all third party reservations as they are not covered by the 3rd parties. This charge is disclosed under hotel policies on the websites.
2.0分
商务出差
原文
翻译提供方：Google
脏乱
不干净——浴室里有头发。走廊很脏。前台服务人员很懒散，办理入住花了很长时间。
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酒店回复: We are sorry that your stay did not go as well as we would like. We will address these concerns.
酒店回复: I want to apologize for the inconvenience of your stay and experience with us at Staybridge Suites in Tyler.It is our goal to make each guest as comfortable and "at home" as possible.Your feedback is extremely valuable to us as it allows us to grow and improve in areas we may lack.I hope you will give us another opportunity to show that your previous experience was an exception.
2.0分
其他
原文
翻译提供方：Google
入住时发现价格不算太好。网上价格是固定的，但到了酒店却收了更多钱……
早餐很棒！
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酒店回复: Hello, Thank you for taking the time to share about your experience. I have looked at the ******* reservation and the amount on the registration match the amount that you paid on site. If you have a different quote from *******, would you share that with us so we can look into the issue. We will continue to work hard to improve and provide quality service for our guest.
1.0分
家庭亲子
原文
翻译提供方：Google
很棒的地方，你肯定不想错过，食物一如既往地美味，我在这里住过两次以上。
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酒店回复: Thank you for the nice comments. I would like to invite you to contact us directly if you would like to discuss any issues you had. We will continue to work hard to improve and provide quality service for our guest.
5.0分
其他
原文
翻译提供方：Google
唯一让我有点困扰的是电梯发出了不寻常的奇怪动作
但从那时起，一切都变得美好
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酒店回复: Estamos muy contentos de que su experiencia con nosotros en Staybridge Suites haya sido positiva. Tus comentarios son valiosos ya que nos permiten mejorar. Esperamos volver a verte pronto!Gracias
我之前在洲际酒店集团旗下的Staybridge Suites University Area酒店住过几次，虽然体验通常还算可以，但最近这次入住真是令人失望。
糟糕透顶，我提前了整整一天退房。可惜的是，酒店直到今天才正式给我办理退房手续，尽管我昨天就离开了。
我们最初住的房间，沙发床上的床垫脏兮兮的，沾满了污渍——这简直令人无法接受。我们要求换房间，虽然工作人员同意了，但新房间里弥漫着一股浓重的油炸食品味，让人根本无法放松。那股味道太浓烈，令人难以忍受，我们决定缩短行程。
我再也不会来这家酒店了。
未经协商就更改了我的预订
他们把我预订的房间给了别人，还试图把我一家人分到两个房间，却没有通知我。我到酒店后，被告知他们把我的预订改成了不同的房间。这完全无法接受，因为我带着几个孩子一起旅行，他们安排的房间根本住不下我们。以后不会再来了。
比预期差
入住时，我们预订的是两间房，结果只给我们安排了一间。虽然工作人员尽力安排了额外的房间，但只有一间空房，很难容纳我们这么多人。我选择到店付款，但到店后价格变了。早餐很棒，员工也很棒。沙发床简直糟透了。楼上的客人吵得离谱，我们多次去前台反映，最后还是在晚上10:30左右放弃了。酒店很漂亮，员工也很友善，但我们可能不会再来了。
工作人员非常友好，但他们缺乏经验。工作人员不得不频繁地打电话给管理层询问一些基本问题。管理层拒绝了所有要求（例如提供折扣、更衣室）。他们没有牙膏或浴帽等基本用品。毛巾很脏（有污渍，还有之前客人的头发）。冰箱不制冷，我不得不把食物扔掉。房间很脏，还有一股难闻的气味。总的来说，不值这个价。
夜班工作人员一窍不通。
最糟糕的经历，然后他们就从你的信用卡上扣了一笔荒谬的金额，用于支付杂费。
150美元
认清现实吧！
脏乱
不干净——浴室里有头发。走廊很脏。前台服务人员很懒散，办理入住花了很长时间。
我入住一间房间，发现空调坏了。我向前台反映情况，她的回复是：“把空调调到自动模式，如果你无法忍受温度过高，可以退款。”
入住时发现价格不算太好。网上价格是固定的，但到了酒店却收了更多钱……
早餐很棒！
很棒的地方，你肯定不想错过，食物一如既往地美味，我在这里住过两次以上。
唯一让我有点困扰的是电梯发出了不寻常的奇怪动作
但从那时起，一切都变得美好