The night staff was so friendly and fast, direct text from hotel with staff with quick rea response jars
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酒店回复: Thank you so much for taking the time to review your recent stay with us. We will be sure to share your comments and the great 10/10 rating with our team. We look forward to welcoming you back again!
1.0分
家庭亲子
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Upon arrival there were bugs found in the toilet, bathtub and bathroom floor. After showering and walking to the bed a large cockroach crawled across the nightstand table top. Pulling open the drawer multiple roaches ran out and scattered in both drawers. Absolutely disgusting and unacceptable. The room was extremely dated with furniture that was heavily worn.
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酒店回复: Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, and we understand how disappointing this must have been. Please know that we take all guest feedback seriously and are actively working on addressing and improving the areas that contributed to your dissatisfaction. Your comfort and satisfaction are very important to us, and we appreciate the opportunity to make things right.
4.0分
其他
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The Pros and Cons
Some services within the hotel were in disrepair (ex elevator, ice machine). The breakfast was exceptional and both kitchen attendants warm and friendly. Room was overly dark. Sink bump out made it hard to use. The bed was very comfortable.
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酒店回复: Thank you so much for your feedback on your recent stay with us. We are sorry the timing of some issues we experienced overlapped during your stay. We are happy to hear you enjoyed talking with our breakfast attendants and will be sure to share that with them. We hope to welcome you back again!
5.0分
其他
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I showed up a few hours early for check in, the lady at the front desk was very accommodating and was able to let me check in early, as well as having a lovely chat. All of the staff I interacted with on my stay were kind and courteous, and the room was clean and tidy
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酒店回复: Thank you for this great review of your recent stay with us. We are happy to hear that our team was able to accommodate your request for an early check in. We will be sure to share your feedback with our team and hope to welcome you back again soon!
4.0分
朋友出游
Very clean. Well located for convenient shopping. Well with in driving distance of the Silos and the Magnolia Baking Co.
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酒店回复: Thank you for taking time to review your recent stay with us! We definitely have great shopping and dining around us! We hope to be able to serve you again.
5.0分
家庭亲子
Front staff was great—very personable. Asked us about the local DCI band competition we came to attend.
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酒店回复: Thank you for this great review! We really appreciate your business and the time you took to leave your feedback. Our team enjoys speaking with our guests and we are happy to hear that made some great recommendations for you. We hope to welcome you back again soon!
5.0分
其他
Room could use a comfortable chair to sit in as TV long way from the bed
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酒店回复: We are happy you enjoyed your stay, and thank you for the feedback as well. We will look to make a replacement. Have a blessed day.
4.0分
其他
Property needs an overhaul carpet dirty and outdated paint color dreary
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酒店回复: Thank you for taking the time to review your recent stay with us. We will be sure to share your feedback with our leadership teams. We hope to welcome you back again soon.
满足我的住宿期望
好的
The night staff was so friendly and fast, direct text from hotel with staff with quick rea response jars
Upon arrival there were bugs found in the toilet, bathtub and bathroom floor. After showering and walking to the bed a large cockroach crawled across the nightstand table top. Pulling open the drawer multiple roaches ran out and scattered in both drawers. Absolutely disgusting and unacceptable. The room was extremely dated with furniture that was heavily worn.
The Pros and Cons
Some services within the hotel were in disrepair (ex elevator, ice machine). The breakfast was exceptional and both kitchen attendants warm and friendly. Room was overly dark. Sink bump out made it hard to use. The bed was very comfortable.
I showed up a few hours early for check in, the lady at the front desk was very accommodating and was able to let me check in early, as well as having a lovely chat. All of the staff I interacted with on my stay were kind and courteous, and the room was clean and tidy
Very clean. Well located for convenient shopping. Well with in driving distance of the Silos and the Magnolia Baking Co.
Front staff was great—very personable. Asked us about the local DCI band competition we came to attend.
Room could use a comfortable chair to sit in as TV long way from the bed
Property needs an overhaul carpet dirty and outdated paint color dreary