酒店回复: Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations and that the suite felt cramped for your needs. We always strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short during your visit. It appears that the suite you had reserved was our standard two queen studio with a pull-out sofa, which is a popular option but may feel snug depending on group size. For future visits, we would highly recommend our two bedroom suite, which includes two separate bedrooms, and a spacious living room with a pull out sofa - offering significantly more space and comfort for larger parties. We do appreciate your kind words about our staff. We also understand that our property is older and showing some war, however we are happy to state that we do already have a renovation planned for 2026. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future!
酒店回复: Thank you for choosing us and for taking the time to leave a detailed review. I am happy knowing that you had an enjoyable stay overall. I am sorry that we had a more difficult time keeping up with breakfast on your last day. I understand that that can feel disappointing, especially when you have plans. I hope that we may have another opportunity to welcome you back in the future!
酒店回复: Thank you for being our guest and for taking the time to share your experience with us. I apologize for the fact that we fell below our standards during your stay. I understand how frustrating it is when the keys stops working before your check-out time. We are currently working to figure why our door lock system deactivates early, regardless of the guest's departure time in the computer. We unfortunately do not carry any rooms that have more than one bathroom, which I totally agree is difficult for 6 people in one room. We appreciate all of your feedback and will use it to improve on the future.
酒店回复: Thank you for being our regular guest and for taking the time to write such a nice review. We are happy knowing that you always enjoy staying here because of our staff and amenities. We will be getting renovated in 2026, which will improve our offerings on the future! We look forward to the next opportunity to serve you.
酒店回复: Thank you so much for your review and for choosing our hotel during this holiday season. I am happy knowing that you had a positive sentiment towards your stay, and would come again! I would like to apologize for the items that were found in the room - I will share all of your feedback with our team! We look forward to the next opportunity to serve you! Happy new year!
酒店回复: Thank you for being our guest and for taking the time to review your stay. I am sorry to see that we fell below expectations. I will share your feedback regarding breakfast preparation and options to my manager for us to work out improvements together. I hope that we may have the opportunity to welcome you back on a future stay where we provide you with a much better experience.
酒店回复: Thank you for being our guest and for taking the time to tell us about your stay. I am sorry for your experience with breakfast. We will use your review as guidance on what we need to do to improve our property. I hope that we may have the opportunity to welcome you back for a better experience.
5.0分
其他
原文
翻译提供方：Google
适合与家人短暂停留一晚
房间非常适合一晚入住，配有实用厨房
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酒店回复: Thank you for choosing us and for taking the time to review your stay. We are happy to have provided you with a convenient stay! I hope that we may have the privilege of welcoming you back.
5.0分
家庭亲子
原文
翻译提供方：Google
前台工作人员很友好，房间很棒，淋浴纪念品质量很好！！！
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酒店回复: Thank you for being our guest and for taking the time to review your experience! We are so happy knowing that you had a great stay with us and I hope that we may have the privilege of welcoming you back!
3.0分
情侣出游
原文
翻译提供方：Google
床太糟糕了。
我的床向中间倾斜。
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酒店回复: Thank you for choosing us and for taking the time to review your experience. We have shared your review with our management team and will replace the mattress in this room. I am sorry for the discomfort experienced during your stay.
这家酒店只能说还行。房间非常小。我们预订了一间大套房，是当时最大的套房，然而这间大套房的设施却挤在一个普通的房间里。浴室里转身的空间都不够，连个洗手台都没有。酒店现在比较老旧，也暴露了它的年代。作为一家万豪酒店，我们认为它应该维护得更好一些。它需要彻底清洁一下。泳池区很漂亮，但泳池本身也需要清洁。工作人员很棒，他们很友好，乐于助人。总而言之，我很失望，可能不会再住这里了。套房太小太拥挤，空间根本不够用。
房间非常舒适。我们布置得井井有条，一切如预期。工作人员非常友善。前两天的早餐很棒，但我们入住的最后一天，他们真的没能跟上，我们离开时他们甚至没有提供早餐。
我们的套房只有一间浴室，住6个人很不方便。房间很干净，但服务很慢，可能是人手不足。
沙发床很不舒服。早餐不错，早餐时间也很棒。
他们在我们退房前1小时停用了我们的钥匙，我们不得不去办公室重新激活。结果，清洁人员在我们退房前没敲门就进了我们的房间。
总的来说，我们很喜欢这里，也推荐它，但肯定还有改进的空间。
我喜欢住在这里，因为价格实惠、地理位置优越，而且员工友好。室外泳池和水疗中心也很棒。不过房间里的电视太老旧了，几乎不值得一看。
我们住的是两居室套房，广告上说可以睡 6 个人。折叠床说是双人床，但实际上更像是单人床而不是双人床。另外，床垫也很糟糕——全是弹簧，一点也不舒适。幸运的是，我带了两张单人充气床垫，所以我的儿子睡在充气床垫上，而不是折叠床上。
我们还发现了客房服务人员在某人之前入住时遗漏的两件物品。一只耳塞和一只挤压袋的顶部，当我们打开沙发找床垫时，它们从沙发下滚了出来。很容易捡到，但似乎应该注意到它们。除了这两件物品外，一切都非常干净，维护良好。
我们很喜欢免费早餐，尽管它们非常有限。然而，这在这类酒店中相当常见，工作人员在早餐时间会补充所有东西。
TownePlace 的工作人员非常友好，我们很喜欢快速简便的入住流程。
尽管折叠床有点不舒服，但我们的入住体验还是很愉快，肯定会再次入住。房间比预期的要宽敞。房间很安静，没有其他客人的噪音。
如果您想做饭，小厨房很不错。房间狭小、陈旧，其他房间做饭的人可能会有难闻的气味。他们提供免费早餐，但可以升级。食物是微波炉加热的乳蛋饼和微波炉加热的早餐三明治。总而言之，外观漂亮，但内部不太好。
早餐太糟糕了！这是我住过的最差的早餐！其他都是 5 星级的，我给早餐打 1 星！哪家酒店没有华夫饼和炒鸡蛋。我们每天都在一家早餐店吃早餐，除了第一家，因为太糟糕了。
适合与家人短暂停留一晚
房间非常适合一晚入住，配有实用厨房
前台工作人员很友好，房间很棒，淋浴纪念品质量很好！！！
床太糟糕了。
我的床向中间倾斜。