酒店回复: Thank you for staying with us. I apologize for the inconveniences you experienced during your stay! We appreciate your feedback and please trust that your feedback will help us to improve so we can provide a clean, comfortable stay for all guest.
5.0分
家庭亲子
TV was not functioning and neither was the landline. However, everything ese was very good!
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酒店回复: We are so happy to hear you enjoyed your stay! We hope to see you again.
4.0分
家庭亲子
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Great front staff. Room was nice and was clean. Sorry we didn’t have hot showers or much breakfast … I think that was due to the fact that the hotel was so full.
酒店回复: Thank you for staying with us! We hope to see you again!
1.0分
其他
Toilet in room ran constantly.Told front desk.Nothing was done about it.Didn't even offer another room.
1.0分
其他
Room was dirty. Bathroom did not close properly. Plumbing was not good. Mold in the bathroom.
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酒店回复: I am so sorry to hear about the inconveniences during your stay! Please feel free to call me to discuss further.
5.0分
其他
This hotel was absolutely everything I expected and needed and more. Definitely will return. Beautiful scenery around the hotel as well and very safe..
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酒店回复: Thank you so much for your positive feedback! We appreciate it more then you know, and hope to see you again.
1.0分
其他
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I entered the hotel parking lot and parked at the very top because there wasn’t any other available space to do so. When I checked in, I was greeted but clearly was looking around for something. There were no carts to assist me with any of my luggage in the access to the front door was blocked off by a median, which made my rolling duffel bags nearly impossible to get down the stairs into the entryway of the hotel.. I chose this property because I have a disabled child who needs extra attention and accommodations. The property does not state that the Sister property is the facility that holds the pool. It just says access to nearby indoor pool. This was an essential need for my family. And I even stated in my accommodation request that I be near an elevator that I have access to the pool for easy transportation to and from due to my disabled child, and that there would be noise, restrictions that I requested to be available for us. When I had arrived, one of my very first questions was is the pool working properly. And the gentleman told me yes I after that stated OK good because that would be a big fiasco for my son. There was another front desk associate right there who did not say anything so I just assumed that everything was clear and in the go.We were not able to use the pool that evening and I did not try to go hunt for it because I was there visiting family and we were trick-or-treating with my two children. The next day when I went downstairs tpool food thank you tha
5.0分
其他
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Hotel was clean although we saw piles of trash bags in the hall in the evening waiting to be picked up. Overall, satisfactory. The bed was hard to climb onto due to my short legs.
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酒店回复: Thank you for staying with us! We are happy to hear you enjoyed your stay and hope to see you again.
3.0分
家庭亲子
No cleaning service. Key card for doors broken, looked like it was in a constant state of repair… painters tape holding panels up. Elevator broken.
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酒店回复: Thank you for staying with us. I apologize for the inconveniences you experienced during your stay, please know your feedback is important and will be taken to the team for improvement. We strive to provide a clean, quiet room for our guest.
5.0分
家庭亲子
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The property appeared to be under construction, but it was still very well maintained, spotless and impressively clean. I would definitely choose to stay here again if I return to Virginia. I also arrived earlier than my check-in time, and the staff kindly had my room ready in advance, which was incredibly helpful as I was attending a wedding with my husband and children. It was truly appreciated. Thank you!
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酒店回复: Thank you for staying with us and for your positive feedback! We hope you had a blast at the wedding, hope to see you again.
摇摇欲坠
酒店一片混乱。许多壁橱和维修室的门把手都坏了。离早餐区最近的制冰机在三楼，但还能用。酒店员工似乎对此毫不在意。
TV was not functioning and neither was the landline. However, everything ese was very good!
Great front staff. Room was nice and was clean. Sorry we didn’t have hot showers or much breakfast … I think that was due to the fact that the hotel was so full.
Toilet in room ran constantly.Told front desk.Nothing was done about it.Didn't even offer another room.
Room was dirty. Bathroom did not close properly. Plumbing was not good. Mold in the bathroom.
This hotel was absolutely everything I expected and needed and more. Definitely will return. Beautiful scenery around the hotel as well and very safe..
I entered the hotel parking lot and parked at the very top because there wasn’t any other available space to do so. When I checked in, I was greeted but clearly was looking around for something. There were no carts to assist me with any of my luggage in the access to the front door was blocked off by a median, which made my rolling duffel bags nearly impossible to get down the stairs into the entryway of the hotel.. I chose this property because I have a disabled child who needs extra attention and accommodations. The property does not state that the Sister property is the facility that holds the pool. It just says access to nearby indoor pool. This was an essential need for my family. And I even stated in my accommodation request that I be near an elevator that I have access to the pool for easy transportation to and from due to my disabled child, and that there would be noise, restrictions that I requested to be available for us. When I had arrived, one of my very first questions was is the pool working properly. And the gentleman told me yes I after that stated OK good because that would be a big fiasco for my son. There was another front desk associate right there who did not say anything so I just assumed that everything was clear and in the go.We were not able to use the pool that evening and I did not try to go hunt for it because I was there visiting family and we were trick-or-treating with my two children. The next day when I went downstairs tpool food thank you tha
Hotel was clean although we saw piles of trash bags in the hall in the evening waiting to be picked up. Overall, satisfactory. The bed was hard to climb onto due to my short legs.
No cleaning service. Key card for doors broken, looked like it was in a constant state of repair… painters tape holding panels up. Elevator broken.
The property appeared to be under construction, but it was still very well maintained, spotless and impressively clean. I would definitely choose to stay here again if I return to Virginia. I also arrived earlier than my check-in time, and the staff kindly had my room ready in advance, which was incredibly helpful as I was attending a wedding with my husband and children. It was truly appreciated. Thank you!