So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in
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酒店回复: William,Thank you for the feedback. We are truly sorry that your stay did not meet expectations. The issues you described are not typical of our hotel and we have addressed the concerns of 229. While we are an extended stay property not a motel, our goal is to always provide a clean and comfortable experience. We regret that we fell short this time. We will be going thru a refresh in the upcoming months.
3.0分
情侣出游
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The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.
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酒店回复: Monique, Thank you for the thoughtful feedback. We are glad you enjoyed the location, clean room and kitchenette. We appreciate your suggestions about the lobby and pest control. We have shared with or team and pest control vendor. We love to hear that the staff was receptive. We hope to welcome you back for an even better stay next time!
3.0分
家庭亲子
The hotel was just ok. We’ve stayed at candlewood suites many times and it is usually clean and nice. This time it was dusty, dirty, rundown.
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酒店回复: Lesley,We are sorry to hear you found the hotel just okay and rundown. We will share your comments with our team as we work on improvements to provide a better guest experience.
5.0分
其他
Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.
3.0分
商务出差
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Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.
2.0分
其他
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$80 motel quality for double the price!
First room we checked into, the bathroom was soaking wet, dripping from the ceiling and had a wierd wet brown spot on the floor.
Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.
5.0分
家庭亲子
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We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.
2.0分
其他
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I wouldn't stay there again
Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some ********* the house keeping must have missed in their clean, the room was just damp and smelled of mold
2.0分
商务出差
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Yikes!
Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.
5.0分
其他
Wonderful hotel and staff
Perfect place for a one night stay. Hotel was very clean and safe went above and beyond to assist us.
So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in
The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.
The hotel was just ok. We’ve stayed at candlewood suites many times and it is usually clean and nice. This time it was dusty, dirty, rundown.
Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.
Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.
$80 motel quality for double the price!
First room we checked into, the bathroom was soaking wet, dripping from the ceiling and had a wierd wet brown spot on the floor.
Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.
We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.
I wouldn't stay there again
Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some ********* the house keeping must have missed in their clean, the room was just damp and smelled of mold
Yikes!
Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.
Wonderful hotel and staff
Perfect place for a one night stay. Hotel was very clean and safe went above and beyond to assist us.