Wasn’t asked if I was ok with 1 queen bed with 2 occupants was just giving what ever room they gave me. When I called to change it they brushed me off saying they couldn’t move me
3.0分
情侣出游
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Coffee pit had mold in it.
Carpet was dirty.
Hallway needed vacuumed.
Some mold around bathtub.
Window sill not attached.
Staff was challenged to perform any task.
4.0分
情侣出游
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The A/C barely worked. My door had a lot of problems with the door key and I would have to get my card remade several times before I could even get in the door. The manager was really rude and very inconsiderate about our situation. We stayed there for 2 months and the majority of time we would pay for our room when we got home from work that evening. We get paid on a daily basis and they was aware of the situation and knew that. All the staff was friendly but the manager The manager put a note on our door close to 10:00 at night until this we had to be out by 10:00 in the morning and they could not accommodate us no more because of my payment for the room being late every day. My thought was as long as I'm paying everyday it shouldn't have been a problem when explain my situation from the beginning. It's not like I did not pay them and skip a day and try to get over on anyone that wasn't my situation at all. After we was told to leave the next day she kept calling the phone and knocking on the door knowingly that we was trying to pack up we had no way to move anything because we just recently lost our car to a drunk driver hitting us and totaled it. She also know that we have no family here so it was going to take a little bit of time to get everything packed and transportation to move everything of ours. She also knew that we had a lot of stuff. She said if he wasn't out by a certain hour that she was going to call the police on us. It was really embarrassing how she acted
3.0分
情侣出游
AC did not keep the room cool and we did not have all the cooking equipment that most rooms had and a lot of our lights did not work and had to be replaced
4.0分
商务出差
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The Room was located on the first floor which was a plus but things such as the water not going down the drain and not being able to turn on the ice maker in the freezer was some miss key points especially if i need to take a shower to attend a funeral and dirty water is standing at feet.
3.0分
家庭亲子
Property was having renovations but did not affect the room or access. Room was clean and well equipped kitchen.
3.0分
其他
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I stay at this hotel often, but there has been an issue that grows wearisome, namely lack of on-site maintenance. I will notice something brokenbin my room, only to be told that it won't be fixed during my stay because the maintenance person won't be in that week. This last stay, the bathroom bent fan was not working, the sink had no hot water, the nightstand phone did not have a dial tone, the nightstand reading lamp bulb was not functioning, the toilet seat was loose.
1.0分
家庭亲子
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Reserved walk-in shower suite room was given to someone else
We were told we would receive full refund but only received refund for 2 nights not 3. Will not be returning to this establishment.
5.0分
其他
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We will be staying here when we come back next year. Friendly staff, clean room , breakfast was ok but it's hotel breakfast nothing to get excited about. Very very very clean hotel
5.0分
其他
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Clean and Comfortable
Love the room...was given a suite with full kitchen. Very clean and comfortable. Check-in clerk was very professional. Renovations were being done on outside so no "Candlewood" sign but would definitely stay again.
Wasn’t asked if I was ok with 1 queen bed with 2 occupants was just giving what ever room they gave me. When I called to change it they brushed me off saying they couldn’t move me
Coffee pit had mold in it.
Carpet was dirty.
Hallway needed vacuumed.
Some mold around bathtub.
Window sill not attached.
Staff was challenged to perform any task.
The A/C barely worked. My door had a lot of problems with the door key and I would have to get my card remade several times before I could even get in the door. The manager was really rude and very inconsiderate about our situation. We stayed there for 2 months and the majority of time we would pay for our room when we got home from work that evening. We get paid on a daily basis and they was aware of the situation and knew that. All the staff was friendly but the manager The manager put a note on our door close to 10:00 at night until this we had to be out by 10:00 in the morning and they could not accommodate us no more because of my payment for the room being late every day. My thought was as long as I'm paying everyday it shouldn't have been a problem when explain my situation from the beginning. It's not like I did not pay them and skip a day and try to get over on anyone that wasn't my situation at all. After we was told to leave the next day she kept calling the phone and knocking on the door knowingly that we was trying to pack up we had no way to move anything because we just recently lost our car to a drunk driver hitting us and totaled it. She also know that we have no family here so it was going to take a little bit of time to get everything packed and transportation to move everything of ours. She also knew that we had a lot of stuff. She said if he wasn't out by a certain hour that she was going to call the police on us. It was really embarrassing how she acted
AC did not keep the room cool and we did not have all the cooking equipment that most rooms had and a lot of our lights did not work and had to be replaced
The Room was located on the first floor which was a plus but things such as the water not going down the drain and not being able to turn on the ice maker in the freezer was some miss key points especially if i need to take a shower to attend a funeral and dirty water is standing at feet.
Property was having renovations but did not affect the room or access. Room was clean and well equipped kitchen.
I stay at this hotel often, but there has been an issue that grows wearisome, namely lack of on-site maintenance. I will notice something brokenbin my room, only to be told that it won't be fixed during my stay because the maintenance person won't be in that week. This last stay, the bathroom bent fan was not working, the sink had no hot water, the nightstand phone did not have a dial tone, the nightstand reading lamp bulb was not functioning, the toilet seat was loose.
Reserved walk-in shower suite room was given to someone else
We were told we would receive full refund but only received refund for 2 nights not 3. Will not be returning to this establishment.
We will be staying here when we come back next year. Friendly staff, clean room , breakfast was ok but it's hotel breakfast nothing to get excited about. Very very very clean hotel
Clean and Comfortable
Love the room...was given a suite with full kitchen. Very clean and comfortable. Check-in clerk was very professional. Renovations were being done on outside so no "Candlewood" sign but would definitely stay again.