酒店回复: Merci pour votre avis et d'avoir choisi Sonesta. Je suis ravi que vous ayez apprécié votre séjour parmi nous et nous espérons vous accueillir à nouveau.
5.0分
其他
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Having a full refrigerator and dishwasher is appreciated! The chargers next to one side of the bed didn't work, which found out the hard way, but the rest did. Internet is not great, but free--the paid one is only slightly better than the normal internet, so you should be fine with the free. Breakfast buffet is clean and restocked often; for celiac there aren't gluten free options except the eggs, which is not a fault, just a heads up. There is a $5 a day charge for parking--the lot is not gated or patrolled, so this seemed a bit silly to me. The location is great, super close to food, parks, and the highways, yet far enough away to be super quiet. There's a weird, never open house looking building in the lot up above the hotel, so we spent half the time in the hotel trying to figure out what it was and when the trucks were moved--we had a whole back story going on, for what I'm sure is a normal building. :) Would highly recommend for family travel as well.
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酒店回复: Thank you for your detailed feedback! We’re glad you enjoyed the room setup, location, and breakfast. We appreciate your notes on the outlets, internet, and parking—these will be reviewed with our team. We’re happy to hear your stay was comfortable overall and hope to welcome you back soon.
5.0分
其他
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Our room was so clean and it was great to have a little kitchen with a bigger fridge. I was able to make stuff to bring to Thanksgiving dinner. The breakfast was really terrific as well. We didn't bother with maid service. Just easy enough to get clean towels. I would definitely stay here again.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your clean room and found the kitchen and larger fridge helpful especially for preparing dishes for Thanksgiving. It’s great to know that our breakfast hit the mark as well.We’re thrilled to hear that you’d choose to stay with us again, and we look forward to welcoming you back on your next visit! Have a wonderful 2026 and stay safe!
2.0分
其他
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Neglected room. After letting the staff know weeeks before I was assured they clean and sanitize after a pet stays in the room. But most
Likely the room she gave rarely a pet
Please please see my photos. I had a severe asthma attack that night had to stay out to recover
I asked to have the pet dander cleaned next say after getting sick and finding the dander NoOne came or cares so very sad I showed them pictures as well !!!
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酒店回复: Thank you so much for taking the time to share your feedback regarding your disappointment at the hotel. I am so sorry to learn that our service and standards fell short on this occasion. I understand one of our managers has since spoken to you and we appreciate your time you took with her to help us improve our service.
4.0分
其他
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Room was clean. Housekeeping was very good. Breakfast was not the best I’ve had at hotel breakfast bars. Oatmeal that was supposed to be cooked was place in microwave and serve to other patrons and me watery like soup and not softened. Also, breakfast was often not ready at stated start times which meant breakfast had to be skipped.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your clean room and that our housekeeping team took good care of you.We’re truly sorry that your breakfast experience fell short during your stay. Regarding the oatmeal, it can sometimes take a few extra minutes to finish cooking due to the number of servings prepared at once in our oatmeal maker, but it should always be fully cooked and properly textured before being served. We apologize that this wasn’t the case for you, and we’ll be addressing this with our breakfast team to ensure better consistency.Thank you again for your helpful comments. We hope you’ll consider staying with us again so we can provide you with a smoother and more enjoyable experience. Have a wonderful year and stay warm.
2.0分
家庭亲子
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HVAC in room was very noisy. Loud clicking sound and buzzing when it turned on and then the unit was noisy, nothing like being woken up every hour.
Also, 5 dollars a day for parking. No hotel in Fairfax charges for parking. It’s not in the city and there is plenty of parking, another was of making unjustified profit.
Will 5 dollars a day kill me, no but enough of the nickel and diming — stop.
I will stay somewhere else in the future.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the disturbance caused by the HVAC noise—being woken up repeatedly is unacceptable, and we will have our maintenance team address the issue right away.Regarding the parking fee, I understand your concern. While many properties in the area do not charge for parking, our fee helps us maintain the lot and ensure adequate space for our guests. That said, I recognize how additional charges can feel frustrating, and your feedback is truly appreciated.We truly appreciate you staying with us, and I’m very sorry that we let you down. I hope you might consider giving us another chance in the future to provide you with a much more comfortable and seamless experience.
酒店非常好，位置方便交通便利好几个区域中间用花园相连接，我去的时候给我升级成了两个卧室的套房，服务非常好，早餐也不错，整体性价比很高，好评！
酒店各方面还可以，有个小厨房，窗户可以打开通风这点特别好，周边有超市、餐馆生活便利.
位置很好
如果您行动不便，这里可不是个好去处。房间不与前台相连，所以您必须推着行李车穿过停车场，沿着不平整的人行道走，而且行李车的轮胎气压不足，差点翻车。电视坏了，我打电话叫了维修，但被告知维修人员需要20-30分钟才能过来检查。房间里只有两条毛巾，连块香皂都没有。退房时间是11点，但早餐只供应到9点，所以别想着睡懒觉。如果您没打算睡懒觉，也别担心，客房服务人员大约在9点15分就来敲门了，走廊对面的人也来问我们是否入住，把我们俩都吵醒了，一脸茫然……
交通便利，房间宽敞，设施齐全。工作人员热情好客。如果有机会，我还会再来的。
Having a full refrigerator and dishwasher is appreciated! The chargers next to one side of the bed didn't work, which found out the hard way, but the rest did. Internet is not great, but free--the paid one is only slightly better than the normal internet, so you should be fine with the free. Breakfast buffet is clean and restocked often; for celiac there aren't gluten free options except the eggs, which is not a fault, just a heads up. There is a $5 a day charge for parking--the lot is not gated or patrolled, so this seemed a bit silly to me. The location is great, super close to food, parks, and the highways, yet far enough away to be super quiet. There's a weird, never open house looking building in the lot up above the hotel, so we spent half the time in the hotel trying to figure out what it was and when the trucks were moved--we had a whole back story going on, for what I'm sure is a normal building. :) Would highly recommend for family travel as well.
Our room was so clean and it was great to have a little kitchen with a bigger fridge. I was able to make stuff to bring to Thanksgiving dinner. The breakfast was really terrific as well. We didn't bother with maid service. Just easy enough to get clean towels. I would definitely stay here again.
Neglected room. After letting the staff know weeeks before I was assured they clean and sanitize after a pet stays in the room. But most
Likely the room she gave rarely a pet
Please please see my photos. I had a severe asthma attack that night had to stay out to recover
I asked to have the pet dander cleaned next say after getting sick and finding the dander NoOne came or cares so very sad I showed them pictures as well !!!
Room was clean. Housekeeping was very good. Breakfast was not the best I’ve had at hotel breakfast bars. Oatmeal that was supposed to be cooked was place in microwave and serve to other patrons and me watery like soup and not softened. Also, breakfast was often not ready at stated start times which meant breakfast had to be skipped.
HVAC in room was very noisy. Loud clicking sound and buzzing when it turned on and then the unit was noisy, nothing like being woken up every hour.
Also, 5 dollars a day for parking. No hotel in Fairfax charges for parking. It’s not in the city and there is plenty of parking, another was of making unjustified profit.
Will 5 dollars a day kill me, no but enough of the nickel and diming — stop.
I will stay somewhere else in the future.