酒店回复: I am so saddened to read that we failed to deliver on your expectations during your stay. Your feedback has been shared with our engineering and housekeeping teams so we may improve and better serve future guests. We hope to have an opportunity to welcome you back another time.
酒店回复: Thank you for choosing Sonesta and for sharing your experiences. It saddens me to hear that your comfort was impacted by another of our guests. We do try to address such situations immediately by either removing the offender from the property or providing a quieter room in a different area of the hotel for the guest being disturbed. It sounds like we were made aware of this situation on your last night with us and I am so sorry we were unable to resolve prior to your departure. I hope you choose to return so you may experience the peaceful stay most of our other guests enjoy.
5.0分
商务出差
原文
翻译提供方：Google
交通便利，房间宽敞，设施齐全。工作人员热情好客。如果有机会，我还会再来的。
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酒店回复: Merci pour votre avis et d'avoir choisi Sonesta. Je suis ravi que vous ayez apprécié votre séjour parmi nous et nous espérons vous accueillir à nouveau.
5.0分
情侣出游
Newer clean rooms, nice set up in the suite. Good price friendly staff, decent breakfast. Plenty of outdoor space for hanging out
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酒店回复: Thank you for your wonderful feedback! We’re glad you enjoyed the clean, newer rooms and the suite setup. It’s great to hear our staff made you feel welcome and that you found the breakfast and outdoor spaces enjoyable. We appreciate you highlighting the value, and we hope to welcome you back again soon!
5.0分
其他
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Loved our stay in Sonesta. Clean area, room and comfortable bed. Even though we didn’t use the kitchen, it was nice to have in the room. They even had a welcome on the TV screen with my name which adds a personal touch. Breakfast was also very nice. Would definitely stay again if in the area.
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酒店回复: Thank you so much for your kind words and for choosing to stay with us at Sonesta! We're thrilled to hear you enjoyed your time here from the clean and comfortable room to the thoughtful touches like the personalized TV welcome.Even though you didn’t use the kitchen, we’re glad you appreciated having it, and it's wonderful to know breakfast hit the spot. We truly value your feedback and look forward to welcoming you back whenever you're in the area again!
4.0分
家庭亲子
Great place to stay overall . The only thing to improve on is the water pressure in the shower . 4 out of 5 rooms has very poor pressure
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酒店回复: Thank you for your feedback about the water pressure . I have shared with our maintenance manager for him to investigate.
酒店非常好，位置方便交通便利好几个区域中间用花园相连接，我去的时候给我升级成了两个卧室的套房，服务非常好，早餐也不错，整体性价比很高，好评！
酒店各方面还可以，有个小厨房，窗户可以打开通风这点特别好，周边有超市、餐馆生活便利.
位置很好
如果您行动不便，这里可不是个好去处。房间不与前台相连，所以您必须推着行李车穿过停车场，沿着不平整的人行道走，而且行李车的轮胎气压不足，差点翻车。电视坏了，我打电话叫了维修，但被告知维修人员需要20-30分钟才能过来检查。房间里只有两条毛巾，连块香皂都没有。退房时间是11点，但早餐只供应到9点，所以别想着睡懒觉。如果您没打算睡懒觉，也别担心，客房服务人员大约在9点15分就来敲门了，走廊对面的人也来问我们是否入住，把我们俩都吵醒了，一脸茫然……
他们承诺送来的“婴儿床”最后变成了一个脏兮兮、满是污渍的婴儿床。而且它也不牢固，宝宝睡着的时候一侧就塌了。之前一个多月前就要求送婴儿床，后来他们多次催促才送来。房间里的冰箱突然很响，像小孩哭闹几声，然后就安静下来了。本来没什么大不了的，直到半夜把我吵醒了。就是一个设施简陋、很普通的地方。
墙壁薄如纸——我们晚上 9:30 就上床睡觉了，整晚都能听到隔壁房间婴儿的哭声、孩子们在走廊里跑来跑去的声音，直到晚上 11:00，走廊对面的女士在打包行李时开关门，时间很晚。我们打电话到大堂，请他们上来和走廊里带着孩子、不停开关门的人谈谈。我们终于在凌晨 3:30 左右睡着了，却不得不在凌晨 4:15 起床赶飞机。这个地方简直是美中不足——布局很棒，很干净，很现代，甚至床也很舒服——但如果因为墙壁太薄而无法入睡，没人会在乎这些。如果我真的能在一间老旧过时的房间里睡觉，我宁愿选择它。
交通便利，房间宽敞，设施齐全。工作人员热情好客。如果有机会，我还会再来的。
Newer clean rooms, nice set up in the suite. Good price friendly staff, decent breakfast. Plenty of outdoor space for hanging out
Loved our stay in Sonesta. Clean area, room and comfortable bed. Even though we didn’t use the kitchen, it was nice to have in the room. They even had a welcome on the TV screen with my name which adds a personal touch. Breakfast was also very nice. Would definitely stay again if in the area.
Great place to stay overall . The only thing to improve on is the water pressure in the shower . 4 out of 5 rooms has very poor pressure