The room was clean and spacious. Shower had a very good pressure.
Had a slight issue with the door lock but front desk and security were able to resolve the issue quickly.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed our clean and spacious room and the great shower pressure. We also appreciate your understanding regarding the door lock issue — our team was happy to assist promptly. We look forward to welcoming you back soon!
4.0分
商务出差
The common bathrooms were not service adequately during the conference. Paper towels were not replinished frequently enough to avoid running out.
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酒店回复: Thank you for taking the time to share your feedback and for rating us 8/10. We truly appreciate your comments.We are sorry to hear that the common bathrooms were not serviced adequately during the conference and that paper towels were not replenished frequently enough. We will review our housekeeping procedures to ensure this does not happen in the future, especially during high-traffic events.Your feedback helps us improve, and we hope to welcome you back for an even better experience.
4.0分
其他
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Clean, good location, convenient parking garage. Didn't like barn style bathroom door that didn't shut tight and shower sliding door that wouldn't stay shut. Fold out couch was NOT comfortable but worked out.
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酒店回复: Thank you for taking the time to leave us a review and for the 8/10 rating — we truly appreciate it! We're glad to hear you enjoyed the clean space, convenient location, and easy parking. We also appreciate your feedback regarding the bathroom door, shower, and fold-out couch. We'll be sure to look into these areas for improvement. We hope to welcome you back again soon!
4.0分
其他
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Convention-style Hotel, Fine for Short Stay
Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.
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酒店回复: Thank you for the 8/10 rating! Your feedback means a lot to us, We're glad to hear you found the hotel clean, quiet, and our staff friendly. We apologize for the A/C and Wi-Fi issues, and appreciate your patience. Your comments help us improve the guest experience, and we hope to welcome you again for an even smoother stay.
2.0分
其他
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I wanna start by saying that my poor review is strictly based on after my stay.
Me and my fiancé stayed a night here as we went to see a show at the local amphitheater, hotel was beautiful and staff were very helpful, however after the fact I come to find out that the hotel had charged me alittle over $700 on 2 separate charges. The first charge of $400 was do to an apparent "smoke fee", neither me or my fiancé smoke... so I do not know on what evidence that this came upon but completely incorrect.
The second charge of $365 was taken out for a reason that is till unknown. I spoke with customer service and they did not give me any sort of reasoning behind charging me that amount and stated that I will have to wait 5-7 buisness to return MY money that they never explained why was taken out. Overall very displeased with The Marriott.
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酒店回复: Thank you again for sharing your feedback. We truly appreciate your kind words about our property and team, and we’re very sorry for the frustration caused by the unexpected charges after your stay.Regarding the smoking fee, I’d like to clarify that it was triggered by a new pilot sensor system we’ve recently implemented to help maintain a smoke-free environment for all guests. However, after reviewing your case, we recognize that this charge was made in error. A full refund for the smoking fee has already been issued, and you should see it reflected on your account shortly.As for the second charge, we’re actively investigating the reason behind it and will follow up with you directly as soon as we have more information. We understand how important transparency is and are committed to resolving this promptly.Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
5.0分
其他
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Birthday Concert
We were there for a birthday concert. Staff was so nice. They remembered why we were there when we were walking out and told us to enjoy the concert. Amenities were top notch. Breakfast was a great selection. Late night snacks hit the spot. Will definitely stay again.
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酒店回复: Thank you for celebrating such a special occasion with us! We’re so glad our team could make your birthday concert trip memorable, and it’s great to hear you enjoyed the amenities, breakfast, and late-night snacks. Your kind words mean a lot, and we can’t wait to welcome you back for another great stay!
5.0分
家庭亲子
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The staff, particularly Racquel, Kyla, and Thomas, were exceptional in their service. I even took a picture with Thomas on my departure and gave him a small gift for his 21st birthday, a gesture that was greatly appreciated.
Your Front Desk Manager, Noah, also took the time to speak with my wife and me, sharing his roots in Wisconsin and the reason for his move to Richmond.
Their willingness to share personal stories and service made us feel welcomed. We look forward to our next visit and stay at this property.
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酒店回复: Thank you so much for your wonderful 10/10 rating and kind words! We’re thrilled to hear that Racquel, Kyla, Thomas, and Noah made such a positive impression during your stay. It’s heartwarming to know their service and personal connections made you feel so welcomed. We truly appreciate your thoughtful gesture for Thomas’s birthday and look forward to welcoming you and your wife back for another exceptional stay!
酒店位置较好
总体来说不错，尽管对接待处和行李员的第一印象不是很有帮助
很干净
The room was clean and spacious. Shower had a very good pressure.
Had a slight issue with the door lock but front desk and security were able to resolve the issue quickly.
The common bathrooms were not service adequately during the conference. Paper towels were not replinished frequently enough to avoid running out.
Clean, good location, convenient parking garage. Didn't like barn style bathroom door that didn't shut tight and shower sliding door that wouldn't stay shut. Fold out couch was NOT comfortable but worked out.
Convention-style Hotel, Fine for Short Stay
Large convention-style hotel, but fairly quiet in terms of hotel and outside noise (see fan noise comment following). Room was very clean but spartan. Only one comfortable chair. Loud A/C fan which we weren't able to turn off. A/C controls were nonobvious. Hotel sent up housekeeping staff quickly when requested who did turn off A/C fan. Hotel has automatic shade system but like A/C no explanation on use (ultimately I was able to use and it worked well). Front desk and other staff very friendly. Restaurant was very busy. Food seemed above average for hotel of this type. On arrival and for at least several hours, sign-in to Wi-Fi was not working (Note: Hotel provided 4000 "points" for Wi-Fi and A/C fan inconvenience.) Starbucks in lobby. In summary, hotel is clean, friendly and fine for a short stay in Richmond.
I wanna start by saying that my poor review is strictly based on after my stay.
Me and my fiancé stayed a night here as we went to see a show at the local amphitheater, hotel was beautiful and staff were very helpful, however after the fact I come to find out that the hotel had charged me alittle over $700 on 2 separate charges. The first charge of $400 was do to an apparent "smoke fee", neither me or my fiancé smoke... so I do not know on what evidence that this came upon but completely incorrect.
The second charge of $365 was taken out for a reason that is till unknown. I spoke with customer service and they did not give me any sort of reasoning behind charging me that amount and stated that I will have to wait 5-7 buisness to return MY money that they never explained why was taken out. Overall very displeased with The Marriott.
Birthday Concert
We were there for a birthday concert. Staff was so nice. They remembered why we were there when we were walking out and told us to enjoy the concert. Amenities were top notch. Breakfast was a great selection. Late night snacks hit the spot. Will definitely stay again.
The staff, particularly Racquel, Kyla, and Thomas, were exceptional in their service. I even took a picture with Thomas on my departure and gave him a small gift for his 21st birthday, a gesture that was greatly appreciated.
Your Front Desk Manager, Noah, also took the time to speak with my wife and me, sharing his roots in Wisconsin and the reason for his move to Richmond.
Their willingness to share personal stories and service made us feel welcomed. We look forward to our next visit and stay at this property.