The room looked like it was missing a piece of furniture. The mini fridge was on the floor. I was really surprised at the age of the lamps when I went to charge my phone.
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酒店回复: Thank you for sharing your feedback. We apologize that your room did not meet your expectations and for the issues you experienced with the furniture and amenities. Your comments are important, and we will address them with our team to ensure improvements are made. We hope you’ll give us another opportunity to provide a more comfortable stay at Holiday Inn.
3.0分
家庭亲子
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I am always honest about these reviews, whether they like it or not…
Cleanliness/restroom/bed/layout average. No remote in room, had to have a maintenance guy bring one. Sketchy area outside in evening, but it seems like most of Springfield is pretty sketchy.
Don’t go to the steak & shake close by- totally incompetent staff. Watched them get 3 groups’ orders wrong then watched them get ours wrong. Cold served, missing customer service all around.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that certain aspects of your stay, including the room amenities and surrounding area, did not meet your expectations. We appreciate your comments and will review them with our team to make improvements where possible. We hope you’ll consider giving us another opportunity to provide a better experience at Holiday Inn.
3.0分
其他
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Overall staff was friendly and it would be a really nice hotel if repairs were made, water stained tiles need replaced, dinged or damaged areas need patched and painted,things dusted and cleaned to include the fake plants and water for the real plants dying in the pool house and outdoors. It's sad, there is some beautiful lanscaping that has been let go, left to die and nothing really being maintained.
Unfortunately I prepaid for breakfast for all of us per day and was told I couldn't be refunded due to booking through ******* after finding all the hot food was cold. We didn't use but 2 of our tickets and were out the money for the rest.
We had no housekeeping the first 3 days and had to ask for fresh towels daily after using them for the shower leak even after talking with management. Our room phone didn't work so we had to go to the lobby several times. The week we stayed the beds were only made once, the room never vacuumed, swept or mopped and ran out of bodywash and had to ask for it to be filled when housekeeping failed to check or clean the room today as well as ask again for fresh and extra towels because even after maintenance came our shower leaked puddles daily every use.
After addressing all these things I still had to go down to the lobby again yonight my last night to requeat towels a bath matt and body wash that has been empty 2 days. We will try somewhere else next time.
2.0分
家庭亲子
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Terribly long line to check in and wouldn’t allow you to check in until 4:00 exactly. However some customers were allowed to check in before regardless of us waiting in the lobby for 30 minutes until 4:00. Front desk personnel very slow in answering concerns.
3.0分
其他
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There is a lot of drug activity and tons of people just moping around. Didn’t feel like a safe area. Air quality at Hotel seemed moldy and just not great. Hotel needs updates.
3.0分
其他
1st, i tried to check in early, around 1:00. I knew it was early, but worth a shot. Was told come back at 2, they'd
2.0分
其他
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The hotel is very old and has had some updates but needs a lot more! We did not eat at the hotel because the hotel felt dirty and musty and old. The air did not work well and the rooms were warm. We moved to another room and still had the same issue. The doors had to be forced shut. Wallls and surfaces were dirty and grungy.
3.0分
其他
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Trying to be better.
First room, the door key battery was going out. The door hung/rubbed top edge. The A/C was not working properly. Was provided another room. Door lock flashed red but kept the room. A/C was not the best, bought a 9inch fan and was fine.
The kitchen was closed to public, so they served buffet in main grand room. Wish we had gone out for breakfast. Granddaughter thought is was the best days of her life!
4.0分
商务出差
We weren’t there very long . Bar and food great. Nice place to stay. Beds were very comfortable
3.0分
其他
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Geneal cleaning just okay. Vent, hard to areas, coffee tray, edges of furnitures all dusty. Seems like cleaners just do a light cleaning and change bedding to make it ready for each stay.
The room looked like it was missing a piece of furniture. The mini fridge was on the floor. I was really surprised at the age of the lamps when I went to charge my phone.
I am always honest about these reviews, whether they like it or not…
Cleanliness/restroom/bed/layout average. No remote in room, had to have a maintenance guy bring one. Sketchy area outside in evening, but it seems like most of Springfield is pretty sketchy.
Don’t go to the steak & shake close by- totally incompetent staff. Watched them get 3 groups’ orders wrong then watched them get ours wrong. Cold served, missing customer service all around.
Overall staff was friendly and it would be a really nice hotel if repairs were made, water stained tiles need replaced, dinged or damaged areas need patched and painted,things dusted and cleaned to include the fake plants and water for the real plants dying in the pool house and outdoors. It's sad, there is some beautiful lanscaping that has been let go, left to die and nothing really being maintained.
Unfortunately I prepaid for breakfast for all of us per day and was told I couldn't be refunded due to booking through ******* after finding all the hot food was cold. We didn't use but 2 of our tickets and were out the money for the rest.
We had no housekeeping the first 3 days and had to ask for fresh towels daily after using them for the shower leak even after talking with management. Our room phone didn't work so we had to go to the lobby several times. The week we stayed the beds were only made once, the room never vacuumed, swept or mopped and ran out of bodywash and had to ask for it to be filled when housekeeping failed to check or clean the room today as well as ask again for fresh and extra towels because even after maintenance came our shower leaked puddles daily every use.
After addressing all these things I still had to go down to the lobby again yonight my last night to requeat towels a bath matt and body wash that has been empty 2 days. We will try somewhere else next time.
Terribly long line to check in and wouldn’t allow you to check in until 4:00 exactly. However some customers were allowed to check in before regardless of us waiting in the lobby for 30 minutes until 4:00. Front desk personnel very slow in answering concerns.
There is a lot of drug activity and tons of people just moping around. Didn’t feel like a safe area. Air quality at Hotel seemed moldy and just not great. Hotel needs updates.
1st, i tried to check in early, around 1:00. I knew it was early, but worth a shot. Was told come back at 2, they'd
The hotel is very old and has had some updates but needs a lot more! We did not eat at the hotel because the hotel felt dirty and musty and old. The air did not work well and the rooms were warm. We moved to another room and still had the same issue. The doors had to be forced shut. Wallls and surfaces were dirty and grungy.
Trying to be better.
First room, the door key battery was going out. The door hung/rubbed top edge. The A/C was not working properly. Was provided another room. Door lock flashed red but kept the room. A/C was not the best, bought a 9inch fan and was fine.
The kitchen was closed to public, so they served buffet in main grand room. Wish we had gone out for breakfast. Granddaughter thought is was the best days of her life!
We weren’t there very long . Bar and food great. Nice place to stay. Beds were very comfortable
Geneal cleaning just okay. Vent, hard to areas, coffee tray, edges of furnitures all dusty. Seems like cleaners just do a light cleaning and change bedding to make it ready for each stay.