酒店回复: Hey Carleen, we are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we value our guests and strive to deliver the best accommodations. Please know that we take your concerns seriously and will work to improve.Thank You,Hilton Richmond Hotel & Spa Short Pump Team
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Check-in guy was rude cause if you dont have a card with your name on it they arent supposed to let you stay even tho it was already paid for, not all spouse's have a card with their names on it & not all travel together. Also the pool was not heated as it was rather cold. Shower didnt have water pressure & didnt get hot enough. View was horrible as it was a roof that covers the pool area. Slight mold in the vents i noticed while gathering our stuff to leave. Beds & pillows were comfy.
帮朋友预订，反馈说还是不错的，服务挺好，是一次挺好的体验！
很好，期待下次入住
非常好的酒店，单点早餐很好。
我选择这家酒店是因为想和闺蜜们一起度假，这里有热水浴缸和室内游泳池。结果我们到的时候热水浴缸坏了。一位游客告诉我们，她两周前来的时候热水浴缸就坏了。我预订的是两间相邻的双人房，结果到了之后发现是一间双人房和一间单人特大床房。一间房在三楼，一间在八楼。酒店说是他们的问题。不过，酒店本身很漂亮也很干净。
从踏入酒店的那一刻起，我就被它的美所吸引。所有员工都非常友好且专业。我只住了一晚，所以没能体验到所有的设施。我本来想用按摩浴缸，可惜当时没有开放。除此之外，床铺非常舒适，床卷也很大。我推荐这家酒店。
非常干净。酒吧价格偏贵。不含早餐。看到酒吧的价格后，我们甚至都没去看餐厅。除此之外，酒店本身非常漂亮干净。
即使遇到一些房屋方面的问题（例如热水问题），工作人员也都能很好地满足客人的需求。
地理位置安全，附近购物便利，前台和餐厅酒吧的服务都非常出色。
不
Check-in guy was rude cause if you dont have a card with your name on it they arent supposed to let you stay even tho it was already paid for, not all spouse's have a card with their names on it & not all travel together. Also the pool was not heated as it was rather cold. Shower didnt have water pressure & didnt get hot enough. View was horrible as it was a roof that covers the pool area. Slight mold in the vents i noticed while gathering our stuff to leave. Beds & pillows were comfy.