There was black mold beside the bathtub. There were fruit flies all over the room. When I asked where the chair was in the room I was told it was probably broken.The toilet stopped working and when I reported it nothing was done. I went and asked again and was told it would be the next day. I think asked if they could give me a new room. Which they did.
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酒店回复: Dear Guest, First, we want to sincerely apologize for the cleanliness issues you outlined about the guest room. We strive to ensure our guests have an exceptional visit during their travels, through our well-kept accommodations and amenities, and we are sorry that we did not meet these expectations for you. We appreciate you mentioning that our team could offer you a new room. Still, we take these matters seriously and are committed to addressing them with the relevant departments. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are continually working to improve our services and prevent similar situations from occurring in the future. We hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
1.0分
其他
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This will be my first and last time staying in an Extended Stay America. The halls were smelly, the room floors were covered in greasy dirt and the roaches were running wild and free. I counted 8 roaches in my room during a two day stay. My review is a bit harsh (and I knew it was a cheaper accommodation) but it was worse than I anticipated.
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酒店回复: Dear Guest, First, we would like to apologize for the disturbances you experienced in your room. We assure you that we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Additionally, we have taken note of the unwelcoming and unpleasant environment you outlined. Comments like yours help us enhance our accommodations and amenities, and we will share them with our team accordingly. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve, which we are known for providing.Sincerely,Hotel Management
2.0分
其他
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The staff was wonderful. The room that I booked for a two-night stay was disgusting. The sheet had hair and something that looked like rat or fecal droppings of some kind on the sheet. I suspect the bedding was never changed from the previous occupant. The mattress underneath had urine stains on it. There were multiple large holes in the walls. The curtain was ripped straight across, leaving a gaping hole facing the window. The pullout bed cushions had deep stains on it as well. The room itself reeked of cigar or cigarette smoke despite the room being marked as non-smoking. There was trash left throughout the hallways, and the stench in the hallway on the third floor was simply overwhelming; I had to cover my face each time I came and went. It was truly one of the nastiest rooms I've ever had in a hotel stay.
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酒店回复: Dear Guest,We sincerely apologize for the condition of the accommodations and the discomfort you experienced during your stay. Your detailed feedback is deeply concerning and has been shared with our team for immediate review and corrective action. We appreciate your kind words about our staff and are genuinely sorry that the overall environment did not meet the standards we strive to maintain. We value your comments and hope you will consider giving us another chance to provide a cleaner, more pleasant stay in the future.Sincerely,Hotel Management
1.0分
商务出差
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Disgusting stay. My first room was filled with fruit flies and roaches, so I asked for another room. In the second room my bathroom was broken, and the room smelled like someone had been smoking in there. Also the walls had stains. Staff was nice though, but thats not enough to make me stay here again
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酒店回复: Dear Joel, We are truly sorry to hear about the unacceptable conditions you encountered during your stay. The issues you described, ranging from pests and maintenance problems to odors and stains, clearly fell short of the standards we aim to provide, and we sincerely apologize for the frustration this has caused. While we are glad that our staff offered friendly service, we understand that this did not fully compensate for the overall experience. Your feedback has been shared with our housekeeping and maintenance teams to ensure corrective action is taken. We hope you might consider giving us another opportunity in the future to provide a much cleaner, more comfortable, and enjoyable stay.Sincerely,Hotel Management
1.0分
商务出差
Dirty Room, not safe, no appliances, On The Room not even a coffee
Everything was dirty, the kitchen, the floor, the entry stink
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酒店回复: Dear Steven,We are truly sorry to hear about the challenges you encountered during your stay, from the condition of the room to the absence of amenities you expected. We understand how disappointing and uncomfortable this must have been, and we regret that your visit did not meet the standards you were hoping for. Please know that your concerns have been shared with the team to take appropriate measures to address the problem and prevent future occurrences. We are committed to enhancing both cleanliness and comfort, and we sincerely hope to welcome you back for a far better experience.Sincerely,Hotel Management
1.0分
其他
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The room was extremely cold walkimg in, then ther were qnats all in my room. In the shlwer, kitchen, just EVERYWHERE! THE remote wasnt working. Family of 5 was highly disappointed and dissatisfied
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酒店回复: Dear Ariel, We are very sorry to hear about the challenges you faced during your stay. The issues with room temperature, cleanliness, and inoperative amenities are far below the standards we strive to maintain, and we sincerely apologize for the frustration this caused your family. Your feedback has been shared with our housekeeping and maintenance teams to ensure that immediate corrective measures are taken. We appreciate your comments, and we hope you will consider giving us another opportunity in the future to provide a more comfortable, clean, and enjoyable experience for you and your family.Sincerely,Hotel Management
1.0分
商务出差
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The refrigerator was not cleaned, there were crumbs and food particles left behind. The shower had little to no pressure, so you had to stay right under the shower head. The area behind the counters in the kitchen had splashes of old food that was never wiped down. There were roaches in the room. The hallway trash cans were over filled with trash and lots of bags of trash were left in the hallway. The carpets were dirty like they had not been washed in years. Also, there was foul oder in the hallways, perhaps due to the trash. The outside areas had overflowing trash cans. Lots of trash around the buildings. I would most definitely not recommend staying here. Not worth trying to save a few bucks.
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酒店回复: Dear Joel,Thank you for taking the time to share such detailed feedback about your stay. We are genuinely sorry for the conditions you encountered, including the cleanliness issues, pest concerns, and maintenance challenges both inside and outside the property. This falls far short of the standards we strive to provide, and we deeply regret the impact it had on your experience. Please be assured that your comments are being addressed urgently by our team to ensure immediate improvements. We value your perspective and would greatly appreciate the chance to welcome you back in the future to experience a much higher level of care and comfort.Sincerely,Hotel Management
1.0分
家庭亲子
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The building smell like **** cigarettes and bad decisions. The room was full of knats and fruit flies. The people in the neighboring room were super loud and talking very loud until well in the morning. The range hood and light did not work. Nor did the oven door close.
There was mold in the bathroom by the tub, as well as hair in the soap dishes in the shower. The pull out sofa mattress was stained and dirty. In the morning, before we left, after getting no sleep, we killed one roach, and one got away.
I told the attendant before I left that morning and he let me know that they were planning on fumigating the property in the near future. We had to check all our belongings thoroughly to make sure that nothing got in our bags or in our clothes before we left.
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酒店回复: Dear JT, We sincerely apologize for the numerous issues you experienced during your stay and deeply regret the discomfort and frustration this caused. The concerns you raised regarding cleanliness, maintenance, and noise are very troubling, and we understand how disruptive this must have been. Please know that your feedback has been shared with our team, and we are taking active steps to address these matters, including upcoming pest control and facility improvements. While some factors may be beyond immediate control, we remain committed to providing a safer, cleaner, and more comfortable environment for our guests. We hope you will consider giving us another opportunity to deliver a significantly improved experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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That they are falsified what they offer, they also fail to inform you about the hundred dollar deposit that takes 7 to 10 days to get back. We even cleaned our room but probably won't get our deposit back anyway.
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酒店回复: Dear Pamela,Thank you for sharing your feedback. We sincerely apologize for any frustration caused regarding your stay and the deposit process. While our policies are outlined during booking, we understand that waiting for the refund and any misunderstanding about charges can be inconvenient. Please be assured that your comments have been shared with our team to improve communication and ensure a smoother experience for future guests. We genuinely value your input and hope you consider giving us another opportunity to provide a stay that meets your expectations with clear information, attentive service, and a more positive experience overall.Sincerely,Hotel Management
非常喜欢，只是上午中午的时候外面有点吵。
There was black mold beside the bathtub. There were fruit flies all over the room. When I asked where the chair was in the room I was told it was probably broken.The toilet stopped working and when I reported it nothing was done. I went and asked again and was told it would be the next day. I think asked if they could give me a new room. Which they did.
This will be my first and last time staying in an Extended Stay America. The halls were smelly, the room floors were covered in greasy dirt and the roaches were running wild and free. I counted 8 roaches in my room during a two day stay. My review is a bit harsh (and I knew it was a cheaper accommodation) but it was worse than I anticipated.
The staff was wonderful. The room that I booked for a two-night stay was disgusting. The sheet had hair and something that looked like rat or fecal droppings of some kind on the sheet. I suspect the bedding was never changed from the previous occupant. The mattress underneath had urine stains on it. There were multiple large holes in the walls. The curtain was ripped straight across, leaving a gaping hole facing the window. The pullout bed cushions had deep stains on it as well. The room itself reeked of cigar or cigarette smoke despite the room being marked as non-smoking. There was trash left throughout the hallways, and the stench in the hallway on the third floor was simply overwhelming; I had to cover my face each time I came and went. It was truly one of the nastiest rooms I've ever had in a hotel stay.
Disgusting stay. My first room was filled with fruit flies and roaches, so I asked for another room. In the second room my bathroom was broken, and the room smelled like someone had been smoking in there. Also the walls had stains. Staff was nice though, but thats not enough to make me stay here again
Dirty Room, not safe, no appliances, On The Room not even a coffee
Everything was dirty, the kitchen, the floor, the entry stink
The room was extremely cold walkimg in, then ther were qnats all in my room. In the shlwer, kitchen, just EVERYWHERE! THE remote wasnt working. Family of 5 was highly disappointed and dissatisfied
The refrigerator was not cleaned, there were crumbs and food particles left behind. The shower had little to no pressure, so you had to stay right under the shower head. The area behind the counters in the kitchen had splashes of old food that was never wiped down. There were roaches in the room. The hallway trash cans were over filled with trash and lots of bags of trash were left in the hallway. The carpets were dirty like they had not been washed in years. Also, there was foul oder in the hallways, perhaps due to the trash. The outside areas had overflowing trash cans. Lots of trash around the buildings. I would most definitely not recommend staying here. Not worth trying to save a few bucks.
The building smell like **** cigarettes and bad decisions. The room was full of knats and fruit flies. The people in the neighboring room were super loud and talking very loud until well in the morning. The range hood and light did not work. Nor did the oven door close.
There was mold in the bathroom by the tub, as well as hair in the soap dishes in the shower. The pull out sofa mattress was stained and dirty. In the morning, before we left, after getting no sleep, we killed one roach, and one got away.
I told the attendant before I left that morning and he let me know that they were planning on fumigating the property in the near future. We had to check all our belongings thoroughly to make sure that nothing got in our bags or in our clothes before we left.
That they are falsified what they offer, they also fail to inform you about the hundred dollar deposit that takes 7 to 10 days to get back. We even cleaned our room but probably won't get our deposit back anyway.