酒店不干净。一部电梯在使用中，使用时间极长。我们入住期间，另一部电梯一直处于停运状态。酒店整体清洁度不佳，我们的房间低于可接受的标准。在我们的房间里，我们发现了指甲、碎屑、蟑螂和积满灰尘的地方，表明清洁工作缺乏彻底。我们报告说蟑螂找到了两名员工，并被告知管理层会在我们入住后的周一与我们联系。截至今天（星期三），我还没有收到管理人员的任何消息。住在我们楼上房间的人一直到凌晨 2:30 还在敲打、尖叫和制造噪音。酒店的优点是早餐非常好，但食物量很少，就餐区非常干净。负责早餐的工作人员非常有礼貌。停车很方便，而且有很多停车位，与 Spring Hill 套房相邻的其他酒店共用。
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酒店回复: I have shared your feedback with the property leadership to make them aware of your concerns so we may better address these issues with the team. Thank you for staying with us and we apologize for the disturbance this caused during your stay. We have addressed the insect issue stated on the property.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好热情。丰盛的自助早餐让您开启美好的一天。
2.0分
其他
原文
翻译提供方：Google
住了3晚，没有清洁服务。垃圾堆满了，卫生纸也用完了。
4.0分
其他
原文
翻译提供方：Google
好的
5.0分
家庭亲子
The room was large and very clean. The daily breakfast was outstanding. Definitely will be returning.
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酒店回复: Thank you for choosing us and giving us a 10/10 rating. We're delighted that you enjoyed your time here and can’t wait to welcome you back when your travels bring you to Williamsburg again!
5.0分
其他
The staff was very nice and welcoming and the hotel was very clean and modern. The breakfast had a variety of options and the free ice cream was a plus!
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酒店回复: Thank you for choosing us and giving us a 10/10 rating. Our team appreciates your kind words & compliments to the team & food offerings. We're delighted that you had a pleasant stay and can’t wait to welcome you back when your travels bring you to Williamsburg again!
4.0分
其他
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The coffee was kinda stale and not hot! One container was kinda hot and other was barely warm and tasted old! The potatoes were not cooked and the sausage wasn’t good. Other than that it was okay! Thank you
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. We appreciate you sharing your feedback & will make a note on breakfast issues you encountered to address with the team to make improvements moving forward.
3.0分
家庭亲子
The staff was very courteous. The rooms were cramped and the sofa was horribly uncomfortable.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. We appreciate you sharing your feedback & will make a note of the areas of improvement accordingly.
工作人员非常出色。房间很干净。我很喜欢酒店的设施。
一切都很棒，没有任何抱怨。
酒店不干净。一部电梯在使用中，使用时间极长。我们入住期间，另一部电梯一直处于停运状态。酒店整体清洁度不佳，我们的房间低于可接受的标准。在我们的房间里，我们发现了指甲、碎屑、蟑螂和积满灰尘的地方，表明清洁工作缺乏彻底。我们报告说蟑螂找到了两名员工，并被告知管理层会在我们入住后的周一与我们联系。截至今天（星期三），我还没有收到管理人员的任何消息。住在我们楼上房间的人一直到凌晨 2:30 还在敲打、尖叫和制造噪音。酒店的优点是早餐非常好，但食物量很少，就餐区非常干净。负责早餐的工作人员非常有礼貌。停车很方便，而且有很多停车位，与 Spring Hill 套房相邻的其他酒店共用。
工作人员非常友好热情。丰盛的自助早餐让您开启美好的一天。
住了3晚，没有清洁服务。垃圾堆满了，卫生纸也用完了。
好的
The room was large and very clean. The daily breakfast was outstanding. Definitely will be returning.
The staff was very nice and welcoming and the hotel was very clean and modern. The breakfast had a variety of options and the free ice cream was a plus!
The coffee was kinda stale and not hot! One container was kinda hot and other was barely warm and tasted old! The potatoes were not cooked and the sausage wasn’t good. Other than that it was okay! Thank you
The staff was very courteous. The rooms were cramped and the sofa was horribly uncomfortable.