酒店回复: I sincerely apologize for the TV remote and air conditioner not being user friendly. I hope you'll be willing to give us another chance in the future.
5.0分
情侣出游
The staff was nice and friendly and they explained a lot at check in and I would stay here around with my family for sure thanks for a friendly visit
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酒店回复: We’re really glad to hear that our team made you feel welcomed and well taken care of at check-in! It was a pleasure having you as our guest, and we’d be happy to welcome you and your family back to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks for another splendid stay!Holiday Inn & Suites Maple Grove Management Team
2.0分
家庭亲子
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Unless you don’t mind little kids AND parents waking up and down the hall, yelling, loud, and over crowded pools with no dedicated adult time then go ahead and go here. A water slide is not worth being woken up at 6am and then non stop kids everywhere till 9
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酒店回复: Thank you for staying with us and for sharing your feedback. We're disappointed you had concerns, as providing a welcoming environment for all our guests is our goal. It was a pleasure to have you join us, and we hope you will consider returning. We would love another chance to change your perceptions and provide you with an experience that exceeds all your expectations. Holiday Inn & Suites Maple Grove Management Team
5.0分
其他
Stayed one night. Great location in maple grove. Had dinner at Rodizio Grill, which was under five minutes from the hotel. Recommend this for dinner or brunch.
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酒店回复: Thank you for staying with us! It's great to know our proximity to nearby dining enhanced your visit, and we look forward to welcoming you back the next time you visit the area.Holiday Inn & Suites Maple Grove Management Team
5.0分
其他
It was a great space for kids! The rooms were ever clean and accommodating! Would highly recommend!
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear that our space worked so well for your kids and that you found the rooms clean and accommodating. It means a lot to us that you’d recommend us, and we’d love to welcome you and your family back for another wonderful stay soon!Holiday Inn & Suites Maple Grove Management Team
5.0分
家庭亲子
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Everything was great except there were people and children running the halls in our floor and making a lot of noise after quiet time they finally settled down after about 11:30pm
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酒店回复: Thank you for your feedback and perfect rating! We're so glad you enjoyed your stay overall and appreciate you sharing the issue you faced. We'll review this with our team to help ensure a more peaceful experience for all guests. Please don't hesitate to reach out to our team if this happens again, so they can address it promptly and ensure your stay is the best it can be. We look forward to welcoming you back to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks again soon!Holiday Inn & Suites Maple Grove Management Team
5.0分
家庭亲子
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I read reviews of this hotel and water park a couple years back and they weren't good so I avoided staying there. I'm so glad I took the leap because those reviews were WRONG. The staff was above par on every aspect (front desk, breakfast service, lifeguards) and there was always someone around cleaning something (floors, tabletops, bathrooms). Highly recommend this for both kids and parents!
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酒店回复: Thank you for staying with us! We're so glad your experience exceeded your expectations, and your recommendation means a lot to us. We hope to welcome you back to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks soon for another great stay!Holiday Inn & Suites Maple Grove Management Team
已经住了不下十次，一如既往的好。就是早餐单调了点。
房间超棒，健身房也很赞！
疫情前来住过 几年变化不小 设施有点老了 这次房间窗外是锅炉吧大概 有点吵 附近商店很多 很方便
一切都很小
房间很小
遥控器的操作十分复杂。
食物区和冰箱太小
没有人解释空调的问题，我不得不打电话
The staff was nice and friendly and they explained a lot at check in and I would stay here around with my family for sure thanks for a friendly visit
Unless you don’t mind little kids AND parents waking up and down the hall, yelling, loud, and over crowded pools with no dedicated adult time then go ahead and go here. A water slide is not worth being woken up at 6am and then non stop kids everywhere till 9
Stayed one night. Great location in maple grove. Had dinner at Rodizio Grill, which was under five minutes from the hotel. Recommend this for dinner or brunch.
It was a great space for kids! The rooms were ever clean and accommodating! Would highly recommend!
Everything was great except there were people and children running the halls in our floor and making a lot of noise after quiet time they finally settled down after about 11:30pm
I read reviews of this hotel and water park a couple years back and they weren't good so I avoided staying there. I'm so glad I took the leap because those reviews were WRONG. The staff was above par on every aspect (front desk, breakfast service, lifeguards) and there was always someone around cleaning something (floors, tabletops, bathrooms). Highly recommend this for both kids and parents!