酒店回复: I sincerely apologize for the TV remote and air conditioner not being user friendly. I hope you'll be willing to give us another chance in the future.
5.0分
家庭亲子
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Everything was great except there were people and children running the halls in our floor and making a lot of noise after quiet time they finally settled down after about 11:30pm
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酒店回复: Thank you for your feedback and perfect rating! We're so glad you enjoyed your stay overall and appreciate you sharing the issue you faced. We'll review this with our team to help ensure a more peaceful experience for all guests. Please don't hesitate to reach out to our team if this happens again, so they can address it promptly and ensure your stay is the best it can be. We look forward to welcoming you back to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks again soon!Holiday Inn & Suites Maple Grove Management Team
5.0分
家庭亲子
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I read reviews of this hotel and water park a couple years back and they weren't good so I avoided staying there. I'm so glad I took the leap because those reviews were WRONG. The staff was above par on every aspect (front desk, breakfast service, lifeguards) and there was always someone around cleaning something (floors, tabletops, bathrooms). Highly recommend this for both kids and parents!
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酒店回复: Thank you for staying with us! We're so glad your experience exceeded your expectations, and your recommendation means a lot to us. We hope to welcome you back to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks soon for another great stay!Holiday Inn & Suites Maple Grove Management Team
5.0分
家庭亲子
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Family-friendly hotel. Every member of their staff was friendly, welcoming, and helpful. The breakfast buffet is excellent! Dining service was a great option and delicious. The waterpark was a lot of fun - something for everyone! Love the decor and theme carried throughout the pool area - hot tub is huge and caters to adults and kids which is great. The room is nicely sized with the bunk bed alcove perfect for the kids. Bedding and pillows very comfortable. Have stayed here before and will definitely return.
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酒店回复: Thank you for sharing such a wonderful and detailed review. It’s a pleasure to hear that your stay was so enjoyable and that our entire team made you feel genuinely welcomed. The way you described the waterpark, pool area, and decor truly captures the family-friendly spirit we aim to create. It’s great to know you loved the spacious room layout, especially the bunk bed alcove for the kids, and that the comfortable bedding made your stay even better. We’re thrilled you had such a memorable experience and can’t wait to welcome you and your family back again!Holiday Inn & Suites Maple Grove Management Team
5.0分
其他
Robin and the lobby servers are amazing. Great customer service, attention, hospitality. 5 Stars!
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酒店回复: Thank you for the praise! We're thrilled Robin and our lobby team made such a positive impression with their outstanding service and hospitality. We look forward to your next visit!Holiday Inn & Suites Maple Grove Management Team
5.0分
家庭亲子
Room was great except noticed mold on bathroom ceiling. Staff was tentative and welcoming.
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酒店回复: It was a pleasure having you as our guest, and we're pleased your overall experience was positive. Thank you for complimenting our helpful service, and we will have our housekeeping team work to correct any issues as quickly as possible. Your review is appreciated, and we look forward to welcoming you back again soon to Holiday Inn & Suites Maple Grove NW Mpls-Arbor Lks. Holiday Inn & Suites Maple Grove Management Team
4.0分
其他
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Very clean, family friendly and good service. The only downsides are the slides were not running while we stayed there, and there is not a complimentary breakfast which you would expect from a Holiday Inn hotel.
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酒店回复: Dear Dawn,Thank you for taking the time to share your review. We’re happy to hear you enjoyed the cleanliness, family-friendly atmosphere, and attentive service during your stay. We also appreciate your feedback regarding the slides and breakfast, and we’ll keep your comments in mind as we continue to enhance the guest experience. We hope to welcome you and your family back again soon.Holiday Inn & Suites Maple Grove Management Team
已经住了不下十次，一如既往的好。就是早餐单调了点。
房间超棒，健身房也很赞！
疫情前来住过 几年变化不小 设施有点老了 这次房间窗外是锅炉吧大概 有点吵 附近商店很多 很方便
一切都很小
房间很小
遥控器的操作十分复杂。
食物区和冰箱太小
没有人解释空调的问题，我不得不打电话
Everything was great except there were people and children running the halls in our floor and making a lot of noise after quiet time they finally settled down after about 11:30pm
I read reviews of this hotel and water park a couple years back and they weren't good so I avoided staying there. I'm so glad I took the leap because those reviews were WRONG. The staff was above par on every aspect (front desk, breakfast service, lifeguards) and there was always someone around cleaning something (floors, tabletops, bathrooms). Highly recommend this for both kids and parents!
Family-friendly hotel. Every member of their staff was friendly, welcoming, and helpful. The breakfast buffet is excellent! Dining service was a great option and delicious. The waterpark was a lot of fun - something for everyone! Love the decor and theme carried throughout the pool area - hot tub is huge and caters to adults and kids which is great. The room is nicely sized with the bunk bed alcove perfect for the kids. Bedding and pillows very comfortable. Have stayed here before and will definitely return.
Robin and the lobby servers are amazing. Great customer service, attention, hospitality. 5 Stars!
Room was great except noticed mold on bathroom ceiling. Staff was tentative and welcoming.
Very clean, family friendly and good service. The only downsides are the slides were not running while we stayed there, and there is not a complimentary breakfast which you would expect from a Holiday Inn hotel.