酒店回复: Hello Siyi,We are glad to hear that you found our parking convenient during your stay. We strive to make our guests' experiences as comfortable as possible. Thank you for sharing your feedback with us!
2.0分
其他
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We were right next to stairs which were very loud. We got maybe 3 hours of sleep because of all the noise… very disappointing. The hallways & stairs looked like they have never been vacuumed…
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酒店回复: Hello Teresa,Thank you for sharing your experience with us. We appreciate your feedback regarding the noise and cleanliness of the common areas. Your comments are valuable in helping us enhance the comfort of our guests. We hope you will consider staying with us again in the future, as we strive to improve every aspect of our facilities and services.
5.0分
其他
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Bright, clean, felt safe, it was friendly and had everything we could need. Nice breakfast. Parking and location were really great.
Only one thing the sheers were ripped and the top of them were very dusty!
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酒店回复: Hello Susan,Thank you for your positive feedback about your stay. We're glad to hear that you enjoyed our bright and clean environment, along with the amenities we offer. Your comments about the sheers have been noted, and we appreciate you bringing this to our attention. We strive to maintain our standards, and feedback like yours helps us improve. We hope to welcome you back in the future for another enjoyable stay.
5.0分
其他
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Cozy, Quiet, Comfortable
Everything was great. The hotel was quiet. The staff were very helpful, courteous and eager to meet any needs we had. It’s a convenient spot to stay after the Michigan football home game, and I have no complaints at all.
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酒店回复: Hello Nichole,Thank you for sharing your positive experience! We’re thrilled to hear that you found our location convenient and our staff accommodating. Your feedback encourages our team to continue delivering excellent service. We hope to welcome you back for another enjoyable stay after your next Michigan football game!
3.0分
其他
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Everything was good except I left behind a white top. Must have been in the white bedding. I called later that day and they told me nothing was found. I do not have so left in room. may have been mixed with the bedding or housekeeping took it.they should report anything left even if my fault
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酒店回复: Hello Susan, Thank you for your feedback regarding your recent stay. We understand how frustrating it can be to misplace items, and our team does follow protocols for reporting lost belongings. We encourage guests to reach out to management regarding lost items post-checkout, as they can provide further assistance. Your comments about our housekeeping procedures will be noted for consideration.
5.0分
其他
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Nice for a quick overnight stay
We got in late (just past midnight) and the front desk was very accommodating. We called in earlier and informed the hotel we were checking in late. They said not a problem as long as we got there before 1AM. The room was clean and cozy. The bed was very comfortable surprisingly. The hotel was quiet with no disturbances from any other guest. I will definitely stay here again in the future to break up the trip from Chicago to Ann Arbor, MI.
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酒店回复: Hello JUAN,Thank you for sharing your experience! We're glad to hear that the front desk was accommodating and that you found your room clean and comfortable. It's wonderful that you appreciated the peaceful atmosphere during your stay. We look forward to welcoming you back on your next trip from Chicago to Ann Arbor, MI, and hope to make your next visit just as enjoyable!
4.0分
家庭亲子
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I booked online and didn't know what to expect. We were pleasantly surprised. The manager and staff could not have been more pleasant and accommodating. The room was clean and comfortable. Next time were in the area we are definitely staying there!
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酒店回复: Hello Steven,Thank you for sharing your positive experience! We’re thrilled to hear that our team provided you with excellent service and that you found your room clean and comfortable. We look forward to welcoming you back on your next visit to the area, so you can enjoy another pleasant stay with us. Safe travels until then!
2.0分
其他
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Mass Confusion
We reserved two rooms - both handicap accessible (we only required one handicap access but that jus how the reservation booked). Anyhow - we also needed two beds in one of the rooms. I called and this was confirmed that we could get two queens in one of the rooms ... the attendant on the phone said she physically walked to the room and confirmed that there were too beds. When we arrived to check in, her manager was very disturbed and insisted that "there are no rooms with 2 beds in the entire hotel". The front desk attendant replied to her boss - "no - i confirmed the two beds". He just kept saying "no". ?I was lost. I then asked if we could have a cot or rollaway bed - and he insisted "we do not have any". The another emplyee in the lounge who had overheard our conversation said "no - we have rollaways with clean sheets availablle". The manager again said "no" - until i pushed for him to find one. Long story short - we ended up switching one of our rooms with our friends who had a room with 2 queens but didnt need both ... with no support of the staff. I am still lost to this moment. Beyond that - the hotel was reasonably clean but completely run down ... has not been updated in 40 years. Not worth $200 a night - which is insane.
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酒店回复: Hello Thomas, Thank you for sharing your experience. We appreciate your feedback regarding the room configuration and the challenges you faced during check-in. While it's good to hear that you were able to coordinate with friends, we're sorry to learn that the service fell short of your expectations. Your comments on the condition of the hotel are also noted and will be shared with the appropriate teams for future consideration. Your insights are valuable in helping us improve our guest experience.
3.0分
家庭亲子
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Pool was ice cold, kids suite was out dated and needed repairs! Breakfast was not good.. some of the stuff was expired or just didnt taste good.
Plus was that its right by everything. And easy to get to the high way
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酒店回复: Hello KERI,Thank you for sharing your feedback. While we're glad to hear that you enjoyed the convenient location of our hotel, we appreciate your comments regarding the pool temperature, the condition of the kids suite, and the breakfast options. Your insights are valuable and will be taken into consideration as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
友好、干净且非常乐于助人
停车方便
We were right next to stairs which were very loud. We got maybe 3 hours of sleep because of all the noise… very disappointing. The hallways & stairs looked like they have never been vacuumed…
Bright, clean, felt safe, it was friendly and had everything we could need. Nice breakfast. Parking and location were really great.
Only one thing the sheers were ripped and the top of them were very dusty!
Cozy, Quiet, Comfortable
Everything was great. The hotel was quiet. The staff were very helpful, courteous and eager to meet any needs we had. It’s a convenient spot to stay after the Michigan football home game, and I have no complaints at all.
Everything was good except I left behind a white top. Must have been in the white bedding. I called later that day and they told me nothing was found. I do not have so left in room. may have been mixed with the bedding or housekeeping took it.they should report anything left even if my fault
Nice for a quick overnight stay
We got in late (just past midnight) and the front desk was very accommodating. We called in earlier and informed the hotel we were checking in late. They said not a problem as long as we got there before 1AM. The room was clean and cozy. The bed was very comfortable surprisingly. The hotel was quiet with no disturbances from any other guest. I will definitely stay here again in the future to break up the trip from Chicago to Ann Arbor, MI.
I booked online and didn't know what to expect. We were pleasantly surprised. The manager and staff could not have been more pleasant and accommodating. The room was clean and comfortable. Next time were in the area we are definitely staying there!
Mass Confusion
We reserved two rooms - both handicap accessible (we only required one handicap access but that jus how the reservation booked). Anyhow - we also needed two beds in one of the rooms. I called and this was confirmed that we could get two queens in one of the rooms ... the attendant on the phone said she physically walked to the room and confirmed that there were too beds. When we arrived to check in, her manager was very disturbed and insisted that "there are no rooms with 2 beds in the entire hotel". The front desk attendant replied to her boss - "no - i confirmed the two beds". He just kept saying "no". ?I was lost. I then asked if we could have a cot or rollaway bed - and he insisted "we do not have any". The another emplyee in the lounge who had overheard our conversation said "no - we have rollaways with clean sheets availablle". The manager again said "no" - until i pushed for him to find one. Long story short - we ended up switching one of our rooms with our friends who had a room with 2 queens but didnt need both ... with no support of the staff. I am still lost to this moment. Beyond that - the hotel was reasonably clean but completely run down ... has not been updated in 40 years. Not worth $200 a night - which is insane.
Pool was ice cold, kids suite was out dated and needed repairs! Breakfast was not good.. some of the stuff was expired or just didnt taste good.
Plus was that its right by everything. And easy to get to the high way