酒店回复: Dear Cameron,Thank you for sharing your feedback with us. We’re glad to hear that you found our accommodations clean and our breakfast better than expected—that’s always great to hear!We appreciate you bringing the A/C issue to our attention during your stay and are pleased our team was able to respond promptly and assist you. Your comfort and satisfaction are important to us, and feedback like yours helps us maintain and improve our standards.We hope to welcome you back again soon and provide an even smoother experience next time.
酒店回复: Dear Joanne,Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet the high standards you've come to expect from us.We understand your frustration with being placed in an accessible room when your request was simply for one near the elevator. While our intention was to accommodate your proximity request, we regret that the room provided did not meet your expectations in terms of layout and comfort. We appreciate you pointing out the inconsistencies with the bed setup and lighting—this is certainly not the experience we want for our returning guests, and we’ll be sure to review this with our team to prevent similar issues in the future.Your loyalty means a great deal to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay next time. Please feel free to reach out to us directly before your next visit, and we’ll do our best to ensure your preferences are clearly noted and honored.
酒店回复: Dear Gary,Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations.We understand how important amenities like the hot tub and pool can be—especially after a long drive—and we sincerely apologize that they were unavailable. We recognize how frustrating it must have been not to receive any prior notice. We're currently working on improving how we communicate maintenance updates, especially through third-party booking platforms like *******, to prevent similar situations in the future.We're also sorry for the inconvenience caused by the in-room setup and the confusion regarding the power switch and internet. Additionally, we understand your concern about the rate discrepancy, and we’re reviewing our pricing practices to ensure better transparency and consistency for our guests.Your feedback is important to us and has been shared with our team so we can make the necessary improvements. While we regret that this experience has led to your decision not to return, we truly appreciate you bringing these issues to our attention.
服务不错啊
好
宠物友好型客房不适合携带宠物的人
我预订时看到酒店允许携带宠物，但没想到这有什么大不了的。
因为我们到达时酒店已经客满，所以我们被安排入住了一间允许携带宠物的客房。房间很“干净”，但狗毛的臭味让人很不舒服。我喜欢狗，但我不养狗，而且房间允许携带宠物这一点显而易见。预订房间前请三思。
此外，空调理论上能用，但实际运行不正常。我入住时正值八月，天气很热。窗户几乎没开，房间里的新鲜空气无法流通。这使得狗的气味更加明显。
服务周到
这家酒店的前台工作人员从始至终都非常出色。他们热情地迎接我，确保我顺利办理入住，并在我入住期间始终提供实用的建议和友好的服务。他们的专业精神、对细节的关注以及乐于助人的服务，真正提升了我的入住体验。如此始终如一的卓越服务实属难得——感谢接待团队让我的入住体验如此愉快。
员工很棒。房间干净，但不够细致。浴室踢脚板顶部有老化和灰尘。床很舒服，枕头也舒服。设施齐全，含早餐。我没有使用泳池等设施。为了方便前往高速公路，我还会再次入住。
这大概就是你对快捷酒店的期望。住宿条件简单。大部分地方都很干净，早餐比预期的要好。唯一的问题是空调积满了灰尘，我们在使用前确实要求他们清理一下。他们照做了，没有出现任何问题，前台工作人员也很乐意提供帮助。
我要求订一间靠近电梯的房间，结果却被安排到了一间无障碍房间……房间看起来不太好，又黑又脏，一张大床有弹簧床垫，另一张没有……不知道是怎么回事！我没要求无障碍房间，只是要求一间靠近电梯的房间。我们来过这里很多次，通常来说住宿体验都很棒，但这次有点失望。
总的来说，住一晚还可以，价格有点高，空调漏水，地毯也湿了。房间没有异味。我们到达时感觉最好，但漏水的空调可能有点问题。我觉得它不符合假日酒店的标准，但也许是个别情况。
开了9个小时的车，按需求额外付费泡了个热水澡。到了那里，热水澡和泳池都关门了，******* 也没有任何消息。酒店里电视最小。房间里的开关显示“常开”，所以关掉之后路由器的电源就断了，我花了好长时间才弄清楚是怎么回事。查了价格……当天入住全包220，我全包335。以后再也不住那里了。
很容易找到，但房间太糟糕了。特大床离地面太低，你甚至无法坐在床边。没有弹簧床垫，而且床，甚至能透过床垫感觉到床架。以后不会再住那里了。