酒店回复: Hello Mariela, We are pleased to hear that you enjoyed the extensive breakfast selection and found the beds and pillows comfortable during your stay. We regret to hear about the view from your room and understand how this may have impacted your experience. Your feedback is valuable to us for future improvements. Thank you for sharing your thoughts with us.
5.0分
其他
原文
翻译提供方：Google
质量
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酒店回复: Hello yolanda, Thank you for your feedback regarding your recent stay. We value your input and take all guest comments seriously, as they help us understand areas where we can enhance our service and overall experience. We hope to have the opportunity to welcome you again in the future and provide a stay that exceeds your expectations. Your insights are important to us as we continually strive for excellence.
1.0分
其他
原文
翻译提供方：Google
一般般
5.0分
其他
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Room was clean and everything in working order. While the room felt a bit muggy at first we were able to get that handled. I will warn and not sure if it is every room, clearly some resurfacing of the bathtub has been done which made it awkward to shower. Almost co.ing to a V. I would suggest if you have any type of mobility concerns to request a room with a walk in shower if that is an available option. I would still stay here again though!!
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酒店回复: Hello Kristen, Thank you for your feedback. We're pleased to hear that you found the room clean and functional. Your comments about the bathtub resurfacing and the suggestion for accessible showers are appreciated, as they help us understand the needs of our guests better. We’re glad you would consider staying with us again, and we look forward to welcoming you back on your next visit to ensure an even more comfortable experience.
1.0分
其他
I had to cancel my plans and you guys still took my money. I will never use you guys again and I will never recommend you to anyone that I know.
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酒店回复: Hello Ricardo,We understand your frustrations regarding the cancellation policy, and we appreciate your feedback. Policies are in place to ensure fairness for all guests, and they can sometimes lead to misunderstandings. Your insights are important to us, and we will take them into account for future improvements. Thank you for sharing your experience, and we wish you the best in your future travels.
5.0分
商务出差
Front desk staff very helpful with UPS needs. Staircase is quite a feature for a Holiday Inn Express
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酒店回复: Hello Timothy, Thank you for your feedback! We're glad to hear that our front desk staff was helpful with your UPS needs and that you appreciated the unique staircase feature. We strive to create a welcoming atmosphere, and it's great to know you enjoyed your stay. We hope to welcome you back on your next visit!
3.0分
家庭亲子
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The staff was excellent from the check in to the maintenance to the breakfast staff. The rooms do need to be updated and in my opinion have a moldy smell. They did change my room and the second one was better.
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酒店回复: Hello Michael,Thank you for sharing your feedback about your recent stay. We're glad to hear that our staff made a positive impression during your time with us. We appreciate your comments regarding the room conditions, as feedback like yours is valuable in our ongoing efforts to improve. Your input will help us prioritize enhancements for a more comfortable experience in the future. Thank you for choosing our hotel, and we hope to welcome you back again.
我在这里住了三晚，退房时一切都很顺利，没有任何问题，也没人跟我说过什么。我是通过*******在线支付的。退房后大约三个小时，有个女人打电话给我，说他们没有收到我的付款，还要我额外付款。我不得不出示我的银行交易记录和收据。
我们被分配到的第一个房间完全没有打扫，显然是上一位房客留下的。第二个房间虽然“有人打扫过”，但依然脏乱不堪。浴室尤其令人作呕。绝对不会推荐这家酒店，以后也不会再来了！
工作人员非常热情好客，但是房间不符合我的预期，尤其是浴室。浴缸底部和纸巾架上都有锈迹。淋浴喷头上积聚了颜色不一的水垢。
早餐非常齐全，床很舒服，枕头也很舒服。
唯一的问题是酒店毗邻墓地，而我的房间正对着墓地。小幸福的景象。其余还好
质量
一般般
Room was clean and everything in working order. While the room felt a bit muggy at first we were able to get that handled. I will warn and not sure if it is every room, clearly some resurfacing of the bathtub has been done which made it awkward to shower. Almost co.ing to a V. I would suggest if you have any type of mobility concerns to request a room with a walk in shower if that is an available option. I would still stay here again though!!
I had to cancel my plans and you guys still took my money. I will never use you guys again and I will never recommend you to anyone that I know.
Front desk staff very helpful with UPS needs. Staircase is quite a feature for a Holiday Inn Express
The staff was excellent from the check in to the maintenance to the breakfast staff. The rooms do need to be updated and in my opinion have a moldy smell. They did change my room and the second one was better.