酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay fell short of expectations. We understand how important cleanliness, modern amenities, and comfort are to our guests, and we regret that the condition of the property and furnishings left a negative impression.While it’s true that older buildings come with challenges, that’s no excuse for the issues you experienced. Your comments about the carpet, lighting, outlets, and overall upkeep have been shared with our team, and we recognize that updates are overdue. Feedback like yours is critical in helping us prioritize improvements.We hope you’ll consider giving us another chance in the future, as we work toward enhancing the guest experience.
kitchen set up was fine. They had protein and carbs, so it was fine. Staff was very nice. It was clean.
酒店回复: Thank you for staying with us.
2.0分
其他
There was a hair on the bed, a poorly lit room, and a smoke detector that flashed a green status light all night.
We cancelled our second day
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
5.0分
其他
We stayed at Residence Inn for a short stay in Topeka. It was convenient, comfortable and spacious. We will stay again when in Topeka
酒店回复: Thank you for the kind words. Looking forward to your return.
4.0分
商务出差
On check-in staff changed our room to accommodate my recent mobility issues, which I appreciated. Room was clean and nice. Hallways and lobby showing wear.
酒店回复: Thank you for staying with us.
5.0分
其他
It was a little dated but huge room. Very clean . Great water pressure and frig. Nice staff and close to restaurants. Sam’s. Shopping.
酒店回复: We appreciate you staying with us. Hope to see you again soon.
3.0分
其他
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You might pass on this one
Hotel was 2 out of 5. The room itself was clean and the person who treated us was very nice, the room itself had a bad odor and the noice level from the cooling system was very loud….not much sleep happened. Not only was the air conditioner loud, the unit is 3 foot from the bed.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
其他
Inside was clean and pleasant. Breakfast ok.
Outside needs some landscaping cleaning. Windows on the food court dirt
老建筑很难清洁。地毯又脏又旧。到处都没有坚固的花岗岩或复合石英石。我卧室里的灯罩上粘着一层保护性的棕色纸胶（我把它洗掉了），现在看起来好多了。
我知道酒店不可能经常翻新，但40年过去了，显然什么都没做过。灯光很糟糕，而且没有带充电接口的插座，无法用AC或C适配器给手机或电脑充电。
我猜你没有竞争对手。
这是一家普通的酒店，需要翻新。浴室的地板需要彻底清洁——角落和缝隙都很脏。我抱怨了淋浴间/卫生间的灯，它像频闪灯一样闪烁了好几次才完全亮起来。前台的女士说所有的浴室都是这样。在我看来，这简直令人无法接受。前台的工作人员很不友好，我们到达办理入住手续时甚至没有迎接我们。酒店的入口门是滑开的，但感觉就像走进了监狱。就连酒店的外观也需要一些改进。房间内包含的欧陆式早餐很普通。我们很欣赏酒店设施齐全的厨房和一台全尺寸的冰箱！
床很舒服，周围的食物选择也很棒。
kitchen set up was fine. They had protein and carbs, so it was fine. Staff was very nice. It was clean.
There was a hair on the bed, a poorly lit room, and a smoke detector that flashed a green status light all night.
We cancelled our second day
We stayed at Residence Inn for a short stay in Topeka. It was convenient, comfortable and spacious. We will stay again when in Topeka
On check-in staff changed our room to accommodate my recent mobility issues, which I appreciated. Room was clean and nice. Hallways and lobby showing wear.
It was a little dated but huge room. Very clean . Great water pressure and frig. Nice staff and close to restaurants. Sam’s. Shopping.
You might pass on this one
Hotel was 2 out of 5. The room itself was clean and the person who treated us was very nice, the room itself had a bad odor and the noice level from the cooling system was very loud….not much sleep happened. Not only was the air conditioner loud, the unit is 3 foot from the bed.
Inside was clean and pleasant. Breakfast ok.
Outside needs some landscaping cleaning. Windows on the food court dirt