酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay fell short of expectations. We understand how important cleanliness, modern amenities, and comfort are to our guests, and we regret that the condition of the property and furnishings left a negative impression.While it’s true that older buildings come with challenges, that’s no excuse for the issues you experienced. Your comments about the carpet, lighting, outlets, and overall upkeep have been shared with our team, and we recognize that updates are overdue. Feedback like yours is critical in helping us prioritize improvements.We hope you’ll consider giving us another chance in the future, as we work toward enhancing the guest experience.
Robert at the front desk was so nice and put my mind at ease when he assured us our room would be there when we got there as we were delayed due to weather. Everyone was very nice and helpful. Hot tub was way too hot but other than that we had a wonderful stay.
5.0分
情侣出游
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Room was clean. It smelled clean and fresh. Bed was comfy. Suite had cups, silverware, can opener, wine bottle opener, and a few other things. Hot tub and pool both were functioning and nice. Breakfast had waffles, sausage, eggs, bagels, cereal, yogurt.
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酒店回复: Thank you for staying with us. Hope to have you back in the future.
4.0分
其他
kitchen set up was fine. They had protein and carbs, so it was fine. Staff was very nice. It was clean.
酒店回复: Thank you for staying with us.
5.0分
家庭亲子
When we come to Topeka from now on, residence inn is where we will definitely stay!
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酒店回复: Thank You for staying with us. We look forward to your future stays with us.
2.0分
其他
There was a hair on the bed, a poorly lit room, and a smoke detector that flashed a green status light all night.
We cancelled our second day
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
5.0分
其他
We stayed at Residence Inn for a short stay in Topeka. It was convenient, comfortable and spacious. We will stay again when in Topeka
酒店回复: Thank you for the kind words. Looking forward to your return.
4.0分
商务出差
On check-in staff changed our room to accommodate my recent mobility issues, which I appreciated. Room was clean and nice. Hallways and lobby showing wear.
老建筑很难清洁。地毯又脏又旧。到处都没有坚固的花岗岩或复合石英石。我卧室里的灯罩上粘着一层保护性的棕色纸胶（我把它洗掉了），现在看起来好多了。
我知道酒店不可能经常翻新，但40年过去了，显然什么都没做过。灯光很糟糕，而且没有带充电接口的插座，无法用AC或C适配器给手机或电脑充电。
我猜你没有竞争对手。
这是一家普通的酒店，需要翻新。浴室的地板需要彻底清洁——角落和缝隙都很脏。我抱怨了淋浴间/卫生间的灯，它像频闪灯一样闪烁了好几次才完全亮起来。前台的女士说所有的浴室都是这样。在我看来，这简直令人无法接受。前台的工作人员很不友好，我们到达办理入住手续时甚至没有迎接我们。酒店的入口门是滑开的，但感觉就像走进了监狱。就连酒店的外观也需要一些改进。房间内包含的欧陆式早餐很普通。我们很欣赏酒店设施齐全的厨房和一台全尺寸的冰箱！
床很舒服，周围的食物选择也很棒。
Robert at the front desk was so nice and put my mind at ease when he assured us our room would be there when we got there as we were delayed due to weather. Everyone was very nice and helpful. Hot tub was way too hot but other than that we had a wonderful stay.
Room was clean. It smelled clean and fresh. Bed was comfy. Suite had cups, silverware, can opener, wine bottle opener, and a few other things. Hot tub and pool both were functioning and nice. Breakfast had waffles, sausage, eggs, bagels, cereal, yogurt.
kitchen set up was fine. They had protein and carbs, so it was fine. Staff was very nice. It was clean.
When we come to Topeka from now on, residence inn is where we will definitely stay!
There was a hair on the bed, a poorly lit room, and a smoke detector that flashed a green status light all night.
We cancelled our second day
We stayed at Residence Inn for a short stay in Topeka. It was convenient, comfortable and spacious. We will stay again when in Topeka
On check-in staff changed our room to accommodate my recent mobility issues, which I appreciated. Room was clean and nice. Hallways and lobby showing wear.