酒店回复: We regret not meeting your expectations. Thank you for being our guest and sharing your experience.
5.0分
情侣出游
The staff were all very friendly and polite. Was a nice place to stay, we'll definitely stop there again on our next trip.
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酒店回复: Thank you for the kind words! We’re so glad to hear you had a pleasant stay and that our friendly team made a great impression. It means a lot to know you plan to stop by again on your next trip — we’ll be happy to welcome you back!
4.0分
其他
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Overall good one night stay.
Clean room for sure but guest services agent was rude upon checkout. Barely made eye contact and just came across cold and rude. Not sure of name but older, thin, white lady. I’m glad we didn’t have deal with her any other time.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and enjoyed your stay overall. However, we're very sorry to learn about your experience with our guest services agent at checkout. Providing warm and respectful service is very important to us, and it’s disappointing to hear that we fell short during your departure.Your comments have been shared with our management team to address the issue and ensure a more positive experience for all guests moving forward.We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay in the future.
4.0分
其他
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Our room was clean and quiet, with plenty of linens and beverages. The shower was perfect. My only issue was the breakfast options - no pancakes available, and the sausage was dry and difficult to cut with my plastic knife. But the coffee was excellent and the omelettes were hot and tasty. Overall, we'd definitely stay here again.
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酒店回复: Thank you for taking the time to share your experience! We’re so pleased to hear that you enjoyed your clean and quiet room, the well-stocked amenities, and especially the coffee and hot omelettes at breakfast.We appreciate your honest feedback regarding the breakfast options—particularly the pancakes and sausage—and we’ll definitely share your comments with our kitchen team to help improve the overall experience.It means a lot to know you’d stay with us again, and we look forward to welcoming you back on your next visit!
5.0分
家庭亲子
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We had an excellent one night stay in the Salina Holiday Inn Express. It is located close to the interstate, it is close to restaurants and the beds are clean and comfortable.
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酒店回复: Thank you for your feedback! We're so glad you had an excellent one-night stay with us. We're happy to hear that our location was convenient for you and that you found the beds to be clean and comfortable. We hope to welcome you back again soon.
5.0分
其他
This was a lovely hotel. It was clean and super well set up. Cookies when we checked in were nice too. Breakfast was good and staff were friendly.
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酒店回复: Thank you for your kind words! We’re thrilled you enjoyed the cleanliness, setup, and breakfast, and that our staff and welcome cookies made your stay even better. We look forward to having you back!
5.0分
其他
Clean comfortable rooms, friendly staff and the complimentary breakfast was great.
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酒店回复: Thank you so much for the kind words! We're so glad to hear you had a comfortable stay with clean rooms, friendly staff, and that you enjoyed the complimentary breakfast. We work hard to make sure guests feel at home, and it’s great to know we succeeded! We’d love to welcome you back anytime!
2.0分
其他
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We didn't enjoy our stay. The smell in the lobby and near the elevator area was awful and disgusting.The rooms and bathrooms are outdated. So high humidity in the room, that the beds seemed damp.
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酒店回复: Thank you for your honest feedback. We’re truly sorry to hear that your stay did not meet expectations. The unpleasant odors near the lobby and elevator, the outdated room conditions, and the excessive humidity you experienced are all unacceptable, and we sincerely apologize for the discomfort this caused.Please know that your comments have been shared with our housekeeping and facilities teams for immediate review and action. This is not the experience we want for our guests, and we are taking steps to address these concerns.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity in the future to provide the quality and comfort you deserve.
3.0分
其他
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The hotel rooms were nice enough, but they have a significant fly problem at this hotel- flying all over the lobby at check-in, as well as at breakfast (one landed in my cup of coffee). Not a great experience. The area around the hotel is also populated with numerous vagrants. Not a beautiful part of Salina, that’s for sure.
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酒店回复: We’re sorry to hear about the issues you experienced with flies in the lobby and breakfast areas, as well as your concerns about the surrounding neighborhood. Guest comfort and cleanliness are very important to us, and we are taking immediate steps to address the fly problem.We also appreciate your comments regarding the area, and while we cannot control the neighborhood, we continue to work on enhancing our property’s security and guest experience.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better stay in the future.
5.0分
其他
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Nice place to stay.
Nice clean establishment, toured the town ,great downtown area with restaurants and coffee shops. May stay there again on our return. Good breakfast...one issue, "too many flies", Need to make arrangements to put out fly traps !!!
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酒店回复: Thank you for your kind words about our clean hotel and great location! We're glad you enjoyed exploring the town and the breakfast. We appreciate your feedback about the flies and will definitely look into improving this with fly traps to make your next stay even better. Hope to see you again soon!
热水泡浴的水是冷冰冰的
The staff were all very friendly and polite. Was a nice place to stay, we'll definitely stop there again on our next trip.
Overall good one night stay.
Clean room for sure but guest services agent was rude upon checkout. Barely made eye contact and just came across cold and rude. Not sure of name but older, thin, white lady. I’m glad we didn’t have deal with her any other time.
Our room was clean and quiet, with plenty of linens and beverages. The shower was perfect. My only issue was the breakfast options - no pancakes available, and the sausage was dry and difficult to cut with my plastic knife. But the coffee was excellent and the omelettes were hot and tasty. Overall, we'd definitely stay here again.
We had an excellent one night stay in the Salina Holiday Inn Express. It is located close to the interstate, it is close to restaurants and the beds are clean and comfortable.
This was a lovely hotel. It was clean and super well set up. Cookies when we checked in were nice too. Breakfast was good and staff were friendly.
Clean comfortable rooms, friendly staff and the complimentary breakfast was great.
We didn't enjoy our stay. The smell in the lobby and near the elevator area was awful and disgusting.The rooms and bathrooms are outdated. So high humidity in the room, that the beds seemed damp.
The hotel rooms were nice enough, but they have a significant fly problem at this hotel- flying all over the lobby at check-in, as well as at breakfast (one landed in my cup of coffee). Not a great experience. The area around the hotel is also populated with numerous vagrants. Not a beautiful part of Salina, that’s for sure.
Nice place to stay.
Nice clean establishment, toured the town ,great downtown area with restaurants and coffee shops. May stay there again on our return. Good breakfast...one issue, "too many flies", Need to make arrangements to put out fly traps !!!