The staff were very kind and personable. The property is clean and comfortable and located near great running trails.
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酒店回复: Thank you, Kristyn, for taking a moment to share your review of DoubleTree by Hilton KC. We're delighted that our warm, personable team and well-kept, comfortable property helped make your stay enjoyable. It's also great to hear you took advantage of the nearby running trails, as we know how calming they can be. We'd be happy to welcome you back for another refreshing visit.Sincerely,Derek HoisingtonDirector of Front Office
4.0分
其他
Everything was alright except for the conditions of the room as it has some defected furniture. Overall, good!
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酒店回复: Thank you for allowing DoubleTree by Hilton Kansas City Overland Park to host your recent stay. We're glad to hear you had an enjoyable experience overall; however, we're sorry for any issues you encountered with the condition of the furniture in your room. Your feedback regarding any updates needed is gratefully received and allows us to continually review guest satisfaction and to address areas where we could be doing better. We're grateful for your input, and we hope to exceed your expectations the next time you're in the area.Sincerely, Derek HoisingtonDirector of Front Office
3.0分
家庭亲子
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Had to pay to park even though there was no sec ur e parking in the property, anyone could enter or exit the parking lot. There was zero instruction regarding the breakfast I paid for with my reservation.
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酒店回复: Thank you for sharing your feedback. We understand how important clear communication about our amenities like parking and breakfast is, and we’re sorry this fell short during your stay. Your feedback will help us improve both our guest communication and the services we provide.Sincerely, Derek HoisingtonDirector of Front Office
3.0分
其他
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Okay
Nice stay but nothing to write home about. For the price point as it stands, continental breakfast should be included. High price restaurants does not belong.
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酒店回复: Thank you for sharing your impressions. It is good to know that your stay was pleasant overall, though we regret that the value did not fully meet your expectations. Your note about breakfast and dining options is appreciated and will be shared with leadership for consideration, as these elements play an important role in the overall experience. We hope to welcome you again under improved circumstances and wish you safe travels ahead.Sincerely,Derek HoisingtonDirector of Front Office
3.0分
家庭亲子
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The indoor pool was dirty despite being regularly used. I saw at least three other families headed to the pool when I was there. The hot tub was even worse. The staff were not friendly and we did not get offered cookies at check in or any other time.
The housekeeping staff were excellent and knocked on the door in the afternoon to check on us because we didn’t want them to clean because we were only there for a short stay.
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酒店回复: We’re glad that the housekeeping team made a positive impression on you during your stay, though we’re sorry other aspects didn’t meet expectations. Your feedback regarding the pool area, service, and overall experience is appreciated and will be reviewed with our team. We hope to have the opportunity to change your perceptions in the future.Sincerely,Derek HoisingtonDirector of Front Office
4.0分
家庭亲子
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The property felt very upscale. It helps that a building's decor such as this is kept up-to-date. It really gives the guest a good feeling. The pool area was really nice. The green space between the hotel and pool one can look thru the windows was very nice.
Our room air conditioning did not seem to cool as low as we would have liked. We lowered it to 66 when we arrived and it didn't seem to cool beyond the 72 that it was originally set to.
Also, the sheets feel scratchy. Everyone loves smooth soft sheets.
Overall, we enjoyed ourselves and would return. Thank you!
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酒店回复: Thank you for the thoughtful review of DoubleTree by Hilton KC! We're delighted you enjoyed our exclusive feel, beautiful décor, and relaxing pool area with its green space. Your notes about the air conditioning and sheets are also important and will be shared with our team as we work to enhance comfort. We’re glad you’d return and look forward to welcoming you back!Sincerely,Derek HoisingtonDirector of Front Office
3.0分
其他
There was excrement on the vanity on one of my rooms. They changed the the room but this is unacceptable.
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酒店回复: Thank you for bringing this serious concern to our attention. We sincerely apologize for the condition you encountered, as it falls far below the standards we strive to uphold. We appreciate you allowing us the opportunity to change the room and will ensure this feedback is addressed with our housekeeping team to prevent any recurrence. Your comfort and safety are our top priorities, so we hope to have another opportunity to welcome you back and improve your perception of our offerings. Sincerely,Derek HoisingtonDirector of Front Office
这是我们住过最糟糕的酒店。地理位置很差，也不干净。
我以前住过希尔顿逸林酒店，这次再次入住，感觉非常满意。酒店给人一种非常“扎实”的感觉——一切都井井有条，员工友好，一切都运转得井井有条。主要区域和房间的装饰都很漂亮。酒店非常干净舒适。虽然我们只是路过这里，这次只住了一晚，但我本可以在这里住很久！此外，酒店还提供热腾腾的希尔顿逸林饼干——不是放在柜台上的，而是从保温抽屉里包好递给你的。每个人都喜欢希尔顿逸林饼干！在我旅行期间，我发现希尔顿酒店是顶级的。
预订这家酒店时，一共两位客人——两位客人都是老人，其中一位客人一侧完全瘫痪。酒店把我们安排在了10楼。我们要求
The staff were very kind and personable. The property is clean and comfortable and located near great running trails.
Everything was alright except for the conditions of the room as it has some defected furniture. Overall, good!
Had to pay to park even though there was no sec ur e parking in the property, anyone could enter or exit the parking lot. There was zero instruction regarding the breakfast I paid for with my reservation.
Okay
Nice stay but nothing to write home about. For the price point as it stands, continental breakfast should be included. High price restaurants does not belong.
The indoor pool was dirty despite being regularly used. I saw at least three other families headed to the pool when I was there. The hot tub was even worse. The staff were not friendly and we did not get offered cookies at check in or any other time.
The housekeeping staff were excellent and knocked on the door in the afternoon to check on us because we didn’t want them to clean because we were only there for a short stay.
The property felt very upscale. It helps that a building's decor such as this is kept up-to-date. It really gives the guest a good feeling. The pool area was really nice. The green space between the hotel and pool one can look thru the windows was very nice.
Our room air conditioning did not seem to cool as low as we would have liked. We lowered it to 66 when we arrived and it didn't seem to cool beyond the 72 that it was originally set to.
Also, the sheets feel scratchy. Everyone loves smooth soft sheets.
Overall, we enjoyed ourselves and would return. Thank you!
There was excrement on the vanity on one of my rooms. They changed the the room but this is unacceptable.