酒店回复: Hello Julie,We're sorry to hear that your experience did not meet your expectations during your recent stay. We strive to maintain our standards, and your feedback is valuable as it helps us to identify areas for improvement. We appreciate your candid comments about the room conditions and understand your disappointment. Your satisfaction is important to us, and we hope you will consider giving us another chance in the future. Thank you for sharing your thoughts.
酒店回复: Hello Brycen,Thank you for your feedback regarding your recent experience. We're glad to hear that Akita provided pleasant service during your stay, though we sincerely regret that your overall experience did not meet your expectations. Your comments regarding the clerk's behavior will be reviewed internally, as we strive for a consistent level of service from all our team members. We appreciate your loyalty to our hotel and hope you will give us another chance in the future to provide you with the quality experience you deserve.
酒店回复: Hello Karen,Thank you for sharing your experience. We understand how important it is to receive the accommodations you originally reserved, and we regret that your expectations were not met during your stay. Your feedback regarding the staff's attitude is noted, as we continuously strive to enhance our service. We hope you were still able to enjoy some aspects of your visit, and we appreciate your input as it helps us improve in the future.
酒店回复: Hello Robbie, Thank you for sharing your concerns. We appreciate your feedback regarding the carpet condition and room ambiance; it’s vital for us to know where we may improve. Additionally, we take guest safety seriously and strive to maintain a secure environment. Your comments will be noted as we continually work to enhance our guest experience and ensure a pleasant stay for everyone in the future.
酒店回复: Abigail, thank you for staying with us at Hampton Inn Merrillville. We're pleased to hear you appreciated the engagement with our team members, enjoyed the fresh cookies, and nice breakfast offerings. It's also nice to know the room cleanliness met your expectations. Your comments about the room and property amenities are valuable, and we're always striving to enhance guest satisfaction. Looking forward to welcoming you again.
酒店回复: Hello Jay,Thank you for sharing your feedback. We're glad to hear that our hotel met your expectations and provided good value and a convenient location. We appreciate your understanding regarding the parking, especially with a larger vehicle. We hope to have the opportunity to welcome you again in the future for another comfortable stay.
酒店回复: Thank you for your kind words, we are so happy that your stay was great!
4.0分
商务出差
原文
翻译提供方：Google
酒店非常安静舒适，员工友好热情。游泳池干净温暖，所有健身器材都可使用。食物热腾腾，美味可口。
我真的很感激有全尺寸浴缸。
设施很干净，但有些地方需要升级，比如地毯。
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酒店回复: Thank you for feedback, we appreciate your business. I am happy you had a great stay.
2.0分
其他
原文
翻译提供方：Google
与我之前住过的其他汉普顿酒店截然不同。早餐选择最差。
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酒店回复: Hello ukute, Thank you for sharing your feedback regarding your recent stay. We appreciate your input on the breakfast options, as it’s essential for us to understand our guests' experiences. Your comments will be shared with the relevant team to help enhance our offerings. We hope you consider staying with us again in the future.
性价比很高的酒店靠近高速口周围很繁华，吃饭购物都很方便，附近也有梅西百货，而且住在酒店群中间也比较安静，很安全，早餐也不错，好评！
我们再也不会住这家汉普顿酒店了。我们一直选择入住汉普顿酒店的所有理由，在这家酒店都明显缺失了。
地毯脏兮兮的，满是污渍……如果真的有地毯的话。
房间里有一股霉味。
房间非常小。
天色已晚，我们又开了更长时间才到达汉普顿酒店……真是令人失望！！我们本来想离开的，但已经筋疲力尽了。
再也不来了！！！
不达标
我到达后被告知我的房间由于前一天晚上“客满”而尚未准备好。然后，服务员主动提出免费给我房间。我觉得这真是个好意。我没有主动要求，是他主动提出的。他让我一小时后再来。
我再次遇到同一个服务员。他看了我一眼，然后移开视线，拿回手机，一言不发地走开了。大约两分钟后，他带着夹克和背包回来了。他再次从我身边走过，一言不发，径直走了出去。此外，女服务员叫了他的名字，他也无视了她。
这位先生很粗鲁，毫无尊重。这远远超出了提供的条件。这倒是个不错的举动，但更重要的是他的举止和行为。
女服务员（Akita）在我办理入住后确实发短信问候我，对我非常友好。她提供了一些关于我住宿的有用信息。我很感激。
我以前在这家汉普顿酒店住过几次。不得不说，这是我最糟糕的体验。我怀疑自己以后会不会再住这里，也不会推荐这里。除了秋田，这里的服务简直太差了。
我们订了一张双人床。他们说已经超额预订了。最后我们订的是一张特大床和一张折叠沙发。这跟我订的不一样，他们的态度是要么接受，要么离开。当时已经是晚上9点半了，我们别无选择。
一楼走廊的地毯被泳池边的地毯浸湿了，整个走廊都弥漫着霉味。房间非常陈旧，而且霉味很浓。隔壁酒店停着大约8辆警车，他们透过车窗和灌木丛四处搜寻。感觉周围很不安全。
厕所离地面很低，很容易堵塞。垃圾桶也很小。工作人员很友好，下午提供新鲜饼干、泡茶的热水、随时供应的可可和美味的免费早餐。我不喜欢机器榨果汁，所以我希望有瓶装果汁和冰茶可供选择。游泳池坏了，但不知道为什么。停车场有很多坑洼。房间很干净。
这家酒店完全符合我的预期，性价比高，位置好——虽然不是特别好，但性价比高。停车位有点紧（不过我开的是一辆大车）。选择这个位置是因为它很方便——不是因为它是度假村。
从入住到退房，这家汉普顿酒店的工作人员都非常乐于助人，态度友好。我非常感激能带孩子来这里。我想感谢我们入住期间参与的所有工作人员。每个人都很友善，而且位置也维护得很好。谢谢！顺便提一下在早餐区工作的女士。祝福你！你真的让我 5 岁的孩子的早晨变得最好了。♥️
酒店非常安静舒适，员工友好热情。游泳池干净温暖，所有健身器材都可使用。食物热腾腾，美味可口。
我真的很感激有全尺寸浴缸。
设施很干净，但有些地方需要升级，比如地毯。
与我之前住过的其他汉普顿酒店截然不同。早餐选择最差。