酒店回复: Dear Guest,Thank you for your wonderful feedback!We’re so pleased to hear that you enjoyed your room, our service, and especially the breakfast selection — including the coffee and juices! It’s great to know that our central location added to the convenience of your stay.Your satisfaction means a lot to us, and we hope to welcome you back again soon!Warm regards,Łukasz GąsiorGuest Relations Manager
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are delighted to hear that you appreciated our excellent location and the cleanliness and facilities of the hotel. We also appreciate your comments regarding the breakfast, which will be shared with our team as we continuously strive to enhance our offerings.We look forward to welcoming you back to Sofitel Warsaw Victoria in the future.Kind regards,Olga KiewelGuest Relations Specialist
5.0分
经典双床房
商务出差
原文
翻译由AI提供
超赞的游泳池!这次旅行太棒了。服务也很好。
展开
酒店回复: 尊敬的宾客:
感谢您分享您的宝贵反馈。我们很高兴听到您喜欢我们的游泳池并度过了一次美好的旅程。我们很高兴得知我们的服务为您的体验带来了积极的提升。
我们期待您再次光临华沙维多利亚索菲特酒店,享受另一次难忘的住宿体验。
此致,
Olga Kiewel
宾客关系专员
4.0分
经典双床房
朋友出游
原文
翻译由AI提供
位置不错,但停车费太贵了,每天要200兹罗提。
需要注意的是,酒店的设施有点老旧,建筑外观也是(让我们想起了苏联时期粗野主义的建筑风格)。
展开
酒店回复: 尊敬的宾客:
感谢您在近期入住华沙维多利亚索菲特酒店后抽出时间分享您的入住体验。
我们很高兴听到您对我们酒店优越的地理位置表示赞赏——酒店位于华沙市中心,让宾客能够真正体验这座城市的活力与魅力。
然而,我们很遗憾停车费用和部分建筑设计未能完全满足您的期望。虽然酒店的建筑风格确实体现了某个时代的特色,但我们致力于在历史韵味与现代舒适服务之间取得平衡。我们已记录下您关于陈旧设施的反馈,并保证会与我们的管理团队沟通,以便我们继续规划改进。
我们非常重视您的反馈——这有助于我们不断改进,提升宾客体验。我们希望很快能再次欢迎您。
此致,
Olga Kiewel
宾客关系专员
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and cleanliness.However, we are truly sorry to learn about the inconvenience you experienced on your departure day regarding the taxi service. Please accept our sincere apologies for this situation, which certainly does not reflect the level of service we aim to provide. We fully understand how stressful travel days can be, and we regret that we were not able to meet your expectations in this regard.Your comments have been shared with our team to investigate the matter and ensure that appropriate measures are taken to prevent a similar occurrence in the future.We truly value your feedback and hope to have the opportunity to welcome you again and restore your confidence in our service.Kind regards,Olga KiewelGuest Relations Specialist
4.5分
高级特大床房(高层)
商务出差
卫生:标准
环境:市区算核心区
服务:不达五星标准
设施:有点老旧 床是我睡过最不舒服的五星实在太软太软了。把隔垫取掉 还是软
步行到步行街很近 靠近老城
展开
酒店回复: Dear Valued Guest, Thank you for sharing your feedback. We appreciate your comments about the cleanliness, location, and proximity to the old town and shopping areas. We are glad to hear that our location met your expectations.However, we are truly sorry to hear that your experience with the service and facilities did not meet your expectations. Your feedback regarding the comfort of the bed is particularly important to us, and we will review this with our team to ensure that future guests have a more comfortable experience.At Sofitel Warsaw Victoria, we are committed to continuously improving our guest experience. If there is anything we can do to further enhance your stay, we kindly invite you to contact us via our hotel email. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations.Kind regards,Olga KiewelGuest Relations Specialist
酒店回复: Dear Valued Guest,Thank you for sharing your experience. We are thrilled to hear that you enjoyed the spacious lobby, minimalist design, and friendly service during check-in. We’re also glad that you found your room clean and comfortable, and appreciated the bathroom facilities and hot water supply.It’s great to know that our location was convenient for dining and shopping. We’re happy that your stay was comfortable, and we look forward to welcoming you back to Sofitel Warsaw Victoria in the future.Kind regards,Olga KiewelGuest Relations Specialist
房间和服务都很好 早餐特别丰盛 品类很多 果汁都有很多种 。 就在市中心 很赞很赞
早餐的咖啡很不错 满足 满足 满足
酒店地理位置绝佳,设施也不错,但客房服务和送餐服务实在差强人意。向前台反映后,沐浴露和洗手液依然没有补齐。另外,还向前台要了英式早餐茶,结果房间里一包都没有!
酒店位置极佳,出门即是广场,离博物馆、教堂、老城都很近。设施齐全,干净卫生。早餐有些一般,比想象的五星级略有失望。
超赞的游泳池!这次旅行太棒了。服务也很好。
位置不错,但停车费太贵了,每天要200兹罗提。
需要注意的是,酒店的设施有点老旧,建筑外观也是(让我们想起了苏联时期粗野主义的建筑风格)。
很棒的酒店,我经常回来入住。从抵达直到退房,体验一直都很好。
位置 卫生还可以!就是最后一天早晨我们要去机场赶飞机,前一天晚上跟酒店前台预约了时间帮助叫车,早上提前半小时又给前台打了电话,结果我们在门口还是没等到车,没办法时间赶不上了还是我们自已打的车走的。这服务真心不靠谱!!!
卫生:标准
环境:市区算核心区
服务:不达五星标准
设施:有点老旧 床是我睡过最不舒服的五星实在太软太软了。把隔垫取掉 还是软
步行到步行街很近 靠近老城
交通便利,离老城区近,步行可达,房间有热水壶,对中国人友好。可以免费寄存行李,适合早到的旅客。早餐不错。
体验还不错。一进大堂,感觉宽敞明亮,装修风格简约大方,让人心情舒畅。
办理入住手续时,工作人员态度挺好,有问必答,速度也比较快。房间干净整洁,床铺柔软舒适,床上用品没有异味,让人能安心入睡。卫生间的设施也很齐全,热水供应稳定,洗澡很舒服。
酒店位置还不错,周边吃饭、买东西都挺方便的。虽然没有特别让人惊艳的地方,但整体中规中矩,住得挺舒服,下次来这边还会考虑入住的。