酒店回复: Hi Greg,Thank you for taking the time to share your experience with us. Cleanliness and comfort are top priorities, and your comments have been shared with our housekeeping and maintenance teams to address these issues immediately and ensure that all rooms meet the high standards we set for our hotel. The feedback regarding the remodel and its quality is also concerning; we will review this with our management team to identify areas for improvement. Please know that we value all our guests equally, regardless of how the booking was made, and your experience should have reflected that. We hope you will consider giving us another opportunity in the future to provide you with a stay that meets your expectations.

酒店回复: Hi Lisa,Thank you for sharing your feedback about your recent stay. Cleanliness is a fundamental standard we strive to uphold, and it is clear we fell far short in your case. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate action. We are also reviewing our quality control processes to ensure such oversights do not happen again. We value your patronage and hope you will consider giving us another chance to provide you with the exceptional hospitality you deserve.

酒店回复: Hi guest,Thank you for bringing this to our attention. The condition of your room, including the electrical outlet and shower faucet, is far below the standards we aim to provide, and we sincerely apologize for these oversights. Your concerns have been shared with our maintenance and management, and we are taking immediate steps to address these issues to prevent them from occurring in the future. We hope you will give us another opportunity to provide you with a better experience on your return!

酒店回复: Hi Robert,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

酒店回复: Hi Vielman,Thank you for your kind feedback! We're thrilled to hear that you enjoyed our service, as our team takes pride in providing a welcoming and attentive experience for all our guests. Ensuring you have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back in the future and continuing to provide the same level of service that made your stay memorable

酒店回复: Hi Jerry,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

酒店回复: Dear Weymar,Thank you for sharing your feedback. We’re glad the hotel met your needs for a business stay, and we appreciate your perspective regarding its suitability for other types of visits.Sincerely,Management Team

酒店回复: Dear John,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with the shower, sink, counter, and air conditioning. Your comments have been shared with our maintenance team so that we can address these concerns and improve the guest experience. We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Management Team

酒店回复: Hello Nykaira,Thank you for your positive feedback! We're delighted to hear that you enjoyed the breakfast and found our staff helpful during your stay for the conference. It's great to know that our location met your needs as well. We appreciate you taking the time to share your experience and hope to welcome you back in the future for another productive stay.