酒店回复: Very sorry for this dear. We will try our best to give you Excellent service on you next stay.Thanks for understanding.Have a great day ahead.Thanks
4.0分
家庭亲子
原文
翻译提供方：Google
只有一部电梯在运行，而且非常吵，我在房间里都能听到。
3.0分
情侣出游
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Been staying there since it opened and has gone down hill...lack of maintenance. Pool tiles lifting around hot tub, lights burnt out, beds are old, no hot water just warm. The area around the property has 3 feet of grass and never cut. Limited menu in lounge. Certainly not representative of hilton properties.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry your recent stay fell below expectations, especially as a long-time guest. The issues you experienced—maintenance concerns, pool tile damage, lighting problems, aging beds, inconsistent hot water, overgrown grounds, and a limited lounge menu—are unacceptable and not reflective of the standards we aim to uphold. We’ve shared your comments with our leadership and are taking immediate action to address each area. Your loyalty means a great deal to us, and we hope you’ll give us another chance to provide the experience you deserve. Please contact us directly so we can follow up personally.
5.0分
其他
Room was excellent and staff were very friendly and helpfull. The restaurant also had a reasonable menu for breakfast and supper.
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酒店回复: Dear ChurchlyThank you for choosing Hilton Garden Inn for your stay! We’re delighted to hear that you enjoyed your room and found our staff to be friendly and helpful. It’s also wonderful to know you appreciated the restaurant’s breakfast and supper menu. We truly value your feedback and look forward to welcoming you again soon!
3.0分
其他
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The entire hotel was without cable TV service over the weekend. The water temperature was barely warm enough to take a shower. The hotel hallways and stair cases are cold. The air temperature in my room was cool. My room thermostat did not work and it was not until the next morning that I found out that every room has different air temperature control some on thermostat and others on the HAVC unit itself.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay with us. We understand how frustrating it must have been to be without cable TV service and to encounter issues with room temperature and hot water. This is certainly not the level of comfort or service we strive to provide.Unfortunately, the cable outage affected our entire property over the weekend, and we worked closely with Bell to resolve it as quickly as possible. Regarding the water and temperature issues, I apologize for the discomfort caused and for any confusion surrounding the thermostat controls in our guest rooms. Your comments have been shared with our maintenance and operations teams to ensure that our heating and water systems are functioning properly and that room controls are clearly explained to guests upon check-in.We appreciate you bringing these matters to our attention and giving us the opportunity to improve. We hope you’ll consider staying with us again so we can provide the warm, comfortable, and seamless experience you expect from Hilton Garden Inn.
1.0分
其他
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I checked in and was immediately uncomfortable by the desk agent. As soon as I got to the room, the pungent smell of something rotting hit me. I asked to be switched into another room and they made a big deal out of it. I then asked ******* for a refund and they said the hotel had to approve if it. I literally didn’t spend an hour in this hotel and they refused to issue a refund. ******* was NO help. As a solo female traveller, this is unacceptable. I know have boycotted all Hiltons.
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
1.0分
其他
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The check out staff were MIA I waited 15 for a staff to check out, when I checked out they made me wait another 10 minutes so the cleaning staff could inspect our room before they would refund us our security deposit. I was told it was policy, yes this was the the second stay they suddenly started doing this. We were travelling with our young son. I will never return and do business with this hotel ever again, you just lost me as a customer.
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
5.0分
家庭亲子
rooms were good, food was adequate. service was great and the shuttle was great as well
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酒店回复: Thank you for choosing Hilton Garden Inn for your recent stay. We’re thrilled to hear that you had such a great experience and enjoyed your time with us. Your satisfaction is our top priority, and we truly appreciate your feedback. We’re delighted we could provide the level of service and comfort you expected. We hope to welcome you back again soon for another outstanding stay
接送机服务点赞👍。晚上到酒店比较迟，基本上没什么吃的了，问前台买了4包泡面Mr Noodles。就是算房费时携程已经支付过了，在酒店还是再支付一次房费，应该是海外携程没衔接好，这一点需要改进。
我们住得很愉快
床垫湿了，我发邮件给总经理，他还没回复我。应该是退款或者免费住宿一晚。
只有一部电梯在运行，而且非常吵，我在房间里都能听到。
Been staying there since it opened and has gone down hill...lack of maintenance. Pool tiles lifting around hot tub, lights burnt out, beds are old, no hot water just warm. The area around the property has 3 feet of grass and never cut. Limited menu in lounge. Certainly not representative of hilton properties.
Room was excellent and staff were very friendly and helpfull. The restaurant also had a reasonable menu for breakfast and supper.
The entire hotel was without cable TV service over the weekend. The water temperature was barely warm enough to take a shower. The hotel hallways and stair cases are cold. The air temperature in my room was cool. My room thermostat did not work and it was not until the next morning that I found out that every room has different air temperature control some on thermostat and others on the HAVC unit itself.
I checked in and was immediately uncomfortable by the desk agent. As soon as I got to the room, the pungent smell of something rotting hit me. I asked to be switched into another room and they made a big deal out of it. I then asked ******* for a refund and they said the hotel had to approve if it. I literally didn’t spend an hour in this hotel and they refused to issue a refund. ******* was NO help. As a solo female traveller, this is unacceptable. I know have boycotted all Hiltons.
The check out staff were MIA I waited 15 for a staff to check out, when I checked out they made me wait another 10 minutes so the cleaning staff could inspect our room before they would refund us our security deposit. I was told it was policy, yes this was the the second stay they suddenly started doing this. We were travelling with our young son. I will never return and do business with this hotel ever again, you just lost me as a customer.
rooms were good, food was adequate. service was great and the shuttle was great as well