酒店回复: Very sorry for this dear. We will try our best to give you Excellent service on you next stay.Thanks for understanding.Have a great day ahead.Thanks
4.0分
家庭亲子
原文
翻译提供方：Google
只有一部电梯在运行，而且非常吵，我在房间里都能听到。
1.0分
其他
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I checked in and was immediately uncomfortable by the desk agent. As soon as I got to the room, the pungent smell of something rotting hit me. I asked to be switched into another room and they made a big deal out of it. I then asked ******* for a refund and they said the hotel had to approve if it. I literally didn’t spend an hour in this hotel and they refused to issue a refund. ******* was NO help. As a solo female traveller, this is unacceptable. I know have boycotted all Hiltons.
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
1.0分
其他
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The check out staff were MIA I waited 15 for a staff to check out, when I checked out they made me wait another 10 minutes so the cleaning staff could inspect our room before they would refund us our security deposit. I was told it was policy, yes this was the the second stay they suddenly started doing this. We were travelling with our young son. I will never return and do business with this hotel ever again, you just lost me as a customer.
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
4.0分
情侣出游
Beautiful hotel, hubby had breakfast and said it was awesome! Pillows and bedding are feather down, be sure to mention to the staff, they will change it out
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酒店回复: Thank you for choosing Hilton Garden Inn for your recent stay. We’re thrilled to hear that you had such a great experience and enjoyed your time with us. Your satisfaction is our top priority, and we truly appreciate your feedback. We’re delighted we could provide the level of service and comfort you expected. We hope to welcome you back again soon for another outstanding stay
2.0分
商务出差
room carpet dirty, coffee terrible, not enough shampoo, nor room key, no phone charger, please do not carry name of hilton
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that the carpet and coffee did not meet your expectations. We also apologize for the shortage of shampoo, the missing room key, and the absence of a phone charger, which are not reflective of our usual standards.Your comments are very important to us and will be shared with our team to ensure these issues are promptly addressed. We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to restore your faith in our hospitality in the future.
2.0分
商务出差
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The hotel was meh it definitely needs some upgrades. One elevator was out of service and the other one sounded like it was going to die. There was POOR communication between staff at breakfast and we ultimately ended up leaving hungry because of the sheer chaos. Room had mold in the shower and along the seal of the shower door, the bathroom door was dirty, there was coffee spilt in the coffee holder. We were super disappointed in our stay and wont be returning. However the pillows were super comfy.
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酒店回复: thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
3.0分
家庭亲子
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We didn't have a lot of issues with the hotel or service, although the hotel could use a little love (ice machine not working, one elevator not working, hair dryer in the room didn't work). Our main concern was that the air conditioner was not working and it was 30 degrees in our room. We called the desk and were told that maintenace does not work on the weekends. They tried to see if we could switch rooms but they were completely booked. The next day we talked to the desk again and also learned that they are between maintenance guys and the new guy starts Monday. While we sympathize and were met with kind and apologetic staff we were hoping that more could have been done. We ended up each buying a fan at Walmart so we could try to have a more comfortable sleep. Perhaps having some fans on hand for situations like this might be a good idea, especially since maintenance doesn't weekends.
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酒店回复: Thank you for sharing your feedback with us. I sincerely apologize for the disappointing experience during your stay. The condition of the hotel all falls short of the standards we strive to maintain. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. We truly value your input and hope you’ll consider giving us another opportunity in the future to provide a better experience.
接送机服务点赞👍。晚上到酒店比较迟，基本上没什么吃的了，问前台买了4包泡面Mr Noodles。就是算房费时携程已经支付过了，在酒店还是再支付一次房费，应该是海外携程没衔接好，这一点需要改进。
我们住得很愉快
床垫湿了，我发邮件给总经理，他还没回复我。应该是退款或者免费住宿一晚。
只有一部电梯在运行，而且非常吵，我在房间里都能听到。
I checked in and was immediately uncomfortable by the desk agent. As soon as I got to the room, the pungent smell of something rotting hit me. I asked to be switched into another room and they made a big deal out of it. I then asked ******* for a refund and they said the hotel had to approve if it. I literally didn’t spend an hour in this hotel and they refused to issue a refund. ******* was NO help. As a solo female traveller, this is unacceptable. I know have boycotted all Hiltons.
The check out staff were MIA I waited 15 for a staff to check out, when I checked out they made me wait another 10 minutes so the cleaning staff could inspect our room before they would refund us our security deposit. I was told it was policy, yes this was the the second stay they suddenly started doing this. We were travelling with our young son. I will never return and do business with this hotel ever again, you just lost me as a customer.
Beautiful hotel, hubby had breakfast and said it was awesome! Pillows and bedding are feather down, be sure to mention to the staff, they will change it out
room carpet dirty, coffee terrible, not enough shampoo, nor room key, no phone charger, please do not carry name of hilton
The hotel was meh it definitely needs some upgrades. One elevator was out of service and the other one sounded like it was going to die. There was POOR communication between staff at breakfast and we ultimately ended up leaving hungry because of the sheer chaos. Room had mold in the shower and along the seal of the shower door, the bathroom door was dirty, there was coffee spilt in the coffee holder. We were super disappointed in our stay and wont be returning. However the pillows were super comfy.
We didn't have a lot of issues with the hotel or service, although the hotel could use a little love (ice machine not working, one elevator not working, hair dryer in the room didn't work). Our main concern was that the air conditioner was not working and it was 30 degrees in our room. We called the desk and were told that maintenace does not work on the weekends. They tried to see if we could switch rooms but they were completely booked. The next day we talked to the desk again and also learned that they are between maintenance guys and the new guy starts Monday. While we sympathize and were met with kind and apologetic staff we were hoping that more could have been done. We ended up each buying a fan at Walmart so we could try to have a more comfortable sleep. Perhaps having some fans on hand for situations like this might be a good idea, especially since maintenance doesn't weekends.